3Catea 三喵制茶

It’s packed, parking lot is small and line was long (40mins wait for drinks). It’s holiday weekend so understandable. The place is very nice and well decor, ft like upscale drink place. Easy order but the wait is just not acceptable, giving the 7 people prior but come on, it’s drinks. Just POV!!!! Nice staff but was hoping for them to do it faster. Drinks are great, better than others. Tried the one in LA and the wait is just ridiculous too, only 4 people prior for 20mins wait. Love the names and the drinks are great and glad that we only stop by one a month for the drinks or else we just give up all together. I would give it a 5 but the long long wait was ridiculous so -2 points for that, so sorry.

Drinks are good and it gets packed. My friend and I waited for a while for our drinks since it was pretty busy. But the drinks were good! I got an oolong milk tea and added cream top with pecan (reminds me of Chagee in China, which I really like!)- it was good! However, the shop didn't feel very clean. My friend and I both agreed that we were surprised that the floors seemed so dirty for such a popular shop.

My boyfriend and I ordered the Cheese Strawberry drink here and had a terrible experience. The lid design is loose and doesn’t seal properly, and on the way home the drink spilled all over the paper bag and leaked out completely. The worst part, however, was the customer service. I called several times and was told to send photos to their head office contact (a man). He was extremely dismissive — told me to “send the photos and wait.” After I sent them, I called again to confirm, and he brushed me off saying he’d “check later.” He never gave us any real response, and by the next day he simply ignored us altogether. It’s not just about the poorly designed cup — the way they handled this was unprofessional and disrespectful to customers. If you order here, be aware: the drinks may spill, and the company will not take responsibility or even treat you seriously.

My boyfriend and I ordered the Cheese Strawberry drink and it spilled everywhere because the lid doesn’t seal properly. We called multiple times, sent photos as requested, but the manager was rude, dismissive, and then completely ignored us. Terrible attitude — they don’t care about customers at all.

There are other shops that serve really good boba milk tea. Every time, we order the mango slush from this place. You can choose the sweetness level based on your preference.

Absolutely ridiculous. I came in just to get one tea—nothing complicated—and ended up waiting literally 50 minutes. For a single drink! The place wasn’t even that crowded, and staff seemed more disorganized than busy. By the time I finally got my order, the whole experience was already ruined. Definitely not worth the wait, and I won’t be coming back.

My girlfriend and I had a terrible experience with this shop, and it’s not just about one spilled drink — it’s about how irresponsible and careless they are. First, the packaging is unacceptable. They don’t even bother to provide proper plastic bags, and sometimes they act like giving you a paper bag is already too much. With iced drinks, the condensation quickly soaks the thin paper bag, and of course it leaks. Second, when something goes wrong, they just push the blame. They told us they “checked the video” — but how can a security camera show whether a lid is sealed properly? It’s just an excuse to avoid responsibility. Third, their attitude is the worst part. We called yesterday, and only today did we get any kind of vague response. They asked us to send photos, but even after sending them, they never replied. The whole experience made us feel like they just didn’t care at all. And this isn’t only our experience. If you look on Google or the delivery apps, there are already tons of bad reviews from other customers. Clearly, this is not a one-time problem — it’s how they run their business. Very unprofessional, very careless, and very disappointing. Think twice before ordering here.

I ordered the Cheese Strawberry drink here and was very disappointed. The shop gave it to me in a paper bag, but the lid design is loose and doesn’t seal properly — especially around the straw opening. On the way home, the drink spilled all over the bag and leaked out completely. When I contacted the store, they refused to take responsibility. They insisted the lid was fine when handed to me, but in reality it doesn’t close tightly at all, which makes it unsafe for take-out. Instead of offering any help, the shop just blamed the customer. If you order here, be careful — the cup and lid are poorly made, and the store won’t stand behind their product if something goes wrong. Very disappointing experience.