Sashisha S.
Google
My boyfriend and I ordered the Cheese Strawberry drink here and had a terrible experience. The lid design is loose and doesn’t seal properly, and on the way home the drink spilled all over the paper bag and leaked out completely.
The worst part, however, was the customer service. I called several times and was told to send photos to their head office contact (a man). He was extremely dismissive — told me to “send the photos and wait.” After I sent them, I called again to confirm, and he brushed me off saying he’d “check later.” He never gave us any real response, and by the next day he simply ignored us altogether.
It’s not just about the poorly designed cup — the way they handled this was unprofessional and disrespectful to customers. If you order here, be aware: the drinks may spill, and the company will not take responsibility or even treat you seriously.