Michelle F.
Yelp
I want to start off by saying that I have been a faithful customer of 3-D's Pizza and Catering since they opened in 2010. I order a pizza for delivery nearly every Friday. Usually, I dont have much to complain about. I say this even though my pizza is always cold, always takes forever to arrive, and is overpriced! My autistic sister lives with me and expects pizza EVERY Friday night. So, I didn't mind paying extra for the convenience of having it delivered. Plus, it gave her something to look forward to. She loved watching out the window for the pizza-man to arrive. Their drivers have been friendly and always put a smile on her face.
Today was no different. I called and placed my order at around 6 o'clock. I explained to the young lady on the phone that there had been a problem with my order the week prior. My husband wanted pizza sauce with his cheese sticks and not ranch sauce. When it was delivered, he had one of each, which is their standard. I didn't call to complain. I figured sometimes these things happen. But when I placed my order today, I explained to the gal on the phone what had happened. She assured me that she would personally make sure that my order was correct this time. My order arrived at approximately 6:55 (50 min later) and found that we had once again received 1 pizza sauce and 1 ranch sauce. I called the restaurant and explained the problem and that I would like a refund (just for the cheese sticks). I had paid with a credit card (which, by the way, cost me an extra dollar that nobody told me about) and the staff did not know how to reverse the charges on the card. It was decided the next time a driver was in my area, he would drop off a refund of $7.00 for the cheese sticks.
At 7:45 pm, I was completely shocked to receive a phone call from one of the owners, Jeanne Denman. She called me at home to tell me she was not going to honor the refund. Her reasoning was that my husband had eaten two of the sticks. She did offer to give me another 1/2 cup of pizza sauce, IF I wanted to drive down to her restaurant and pick it up. I explained that our food was cold now and that I was not going to drive all the way down there to pick up 50 cents worth of pizza sauce. I explained to her that I have been a customer of theirs for years, but perhaps I need to take my business elsewhere. She said that was my choice. Apparently, customer loyalty is not a top priority for Ms. Denman. When she refused to be reasonable, I told her her of my intent to share my experience on Facebook, she told me that was "my prerogative" and to "do what I wanted". Apparently, Jeanne Denman doesn't care about her customers or her reputation. I would hate to have to work for this woman. If this is how she treats her customers, I can only imagine how badly she must treat her employees.
It has not been my experience that the employees are rude. They are clearly better with customer relations than is their boss.
It isn't any wonder to me that some people have left reviews stating the employees are rude. They were probably dealing with the owner!
