Bryan R.
Yelp
Hurts to give this 2 stars but "Could've been better" is absolutely accurate.
My wife and I were seated upstairs and handed food menus, then forgotten about for ten minutes. A server came by with water glasses and said "Oh, I'll let them know you're here." (This was confusing and felt like a bad sign. You seated us, did you not tell anyone we were seated?) Another ten minutes and a server came by to take our drink order, but no one ever noticed that our drink menu was absent and I never had an opportunity to ask anyone for it (wait staff were noticeably absent or totally distracted), so they then had to bring that over. Another ten minutes passed and yet another someone else appears to take our order. The food came out quickly, (we ordered the "Girl Dinner" charcuterie board) and it was very good, but then the wait staff totally neglected our table.
At least thirty minutes had elapsed since our food had been dropped off, and no one had even checked in once. I finally had to walk down to the bar to request a few more pieces of bread for the remaining delicious vegan cheeses on our board. Another ten minutes (good grief) and someone comes up with the bread and blurts out as if unsure, "Were you waiting for some bread?" Unimpressive. It took a long time for anyone to notice when we were finished. When someone came by with our check, I had my credit card out and ready, but was immediately nearly scolded with "we take payment by QR code" and a big sigh as she reached to grab the mobile card reader off the point of sale station - literally right behind my seat. Definitely not good practice to make the customer feel like they're causing you difficulty when they are giving you their money.
I have worked in food service. I know the drill - check in with your guests at appropriate moments (seat, greet, drink order, food order, post-delivery check-in) then watch your tables. Keep your eyes up. Pay attention to when customers are looking at you, slow your pace a little as you pass by a table that's been here a while in case they need to speak up for something. None of that was practiced by any of the staff while we were there. And I know the customer side, too - I'm not rude; I don't continue to stare at my menu and then wonder why no one has checked in with me. I always tip generously, as I know that tips pay the rent. But I didn't tip generously tonight. :(
Ultimately I urge the management to encourage their staff to provide timely, better, and more personable service. The vibe is good, the food was good. Fix your service and you have a good thing going.
PS - I've not really seen or had any cocktails served in a glass filled to the top with crushed ice. Maybe it's a preference thing but I was left a bit confused - the drink was the Siren Song (Siren something). A single large cube in a rocks glass feels more appropriate? If the aim was a highball maybe less ice? Anyhow, just a suggestion!