Steve B.
Yelp
I went through drive-thru (the only option available) and asked the drive-thru person what they recommended as I hadn't been there before. The lady just told me that everything on the menu was available and evidently had no signature items to recommend to me. I picked out a sandwich that looked interesting and asked for a half lemonade and half unsweetened tea (Arnold Palmer) and the lady proceeded to list off all the different syrups I could add to that which I had to tell her twice twice that I didn't want. "So just an Arnold Palmer" "Yes." She asked what sauces I wanted, and I asked what are my options (once again I had never been there before) and I was redirected to the menu board. I asked what her favorite was and she liked something that was sweet, so I asked about the mustard based sauce which she said was spicy. I said I was okay with moderate spice, so she decided to give me the southwest sauce instead. So when I asked for help she was loathe to give it, but when not asked she put her decisions over mine.
I made small talk with the lady in drive-thru and she talked as though she was the owner, mentioning opening another location with enough room for diners (even though this location had tables in it), but her personal customer service delivery was almost that of an old school truck stop waitress. Obnoxious and borderline rude.
When I got where I was going and sat down to eat I thought the sandwich I got which had brisket, pulled pork, and Mac-n-Cheese on it was quite good, but the sauce she decided I should have was nothing more than slightly seasoned ketsup. After asking about the mustard based bbq sauce the extremely bland ketsup sauce I got was extremely disappointing. I ended up calling the restaurant to voice my extremely displeasure with the sauce, and got the same lady as in drive-thru. I gave her my review of the sauce and told her I would never recommend that to anyone who was serious about bbq, explaining that I was a long time restaurant professional and I knew what I was talking about. She ended the conversation with a "I'll look into it" and hung up. The sauce was bad, the customer service was worse.