Justin K.
Yelp
This is the second oldest restaurant in New Orleans. That gave us hope that operating for 160 years means there's been a consistent standard of quality. If that's the case, it wasn't demonstrated during our visit.
Let me start the review by noting that it was Christmas Day. I'd assume the workers would have rather been at home. Understandably, the place was busy, considering not many places in the city are open on such a holiday. Initially grateful for the opportunity, we were prepared to tip very generously.
So, it was about 20 minutes after being seated until the first course from the prix fixe menu was served. Again, the place was on the chaotic side, so we tried our best to be patient. However, once my gumbo arrived, it was borderline cold, so it must have been sitting out for a while. It was on the thin side and tasted salty. Beyond that, the flavor was just okay and certainly wasn't the best representation of this Southern specialty.
For our entrees, I ordered the confit duck leg, and my wife ordered the braised short ribs - or tried to, at least. They were all out and offered an off-menu hangar steak instead.
Over the next 40 minutes, we slowly sipped our glasses of wine until they were empty. During that time, none of the waitstaff stopped by our table to see how we were doing or to give any updates about our food. It was aggravating, since their focus seemed to be the larger tables that were racking up bigger bills (and bigger tips).
Finally, someone stopped by - to deliver us dessert! Woah now. We still hadn't gotten our entrees. At this point, I was just about to find a manager, to see if we could just pay for the first course and our wine, so we could get the heck out of there. That's when the main course was finally brought out.
From the first bite, my wife didn't like her food. At $67 per person she, understandably, refused to eat any more of it. The duck leg I ordered was bland and so was the white bean cassoulet. It didn't look particularly good, either.
The bread pudding with eggnog sauce dessert sounded tasty but wasn't. The nog was pretty standard, but the bread hardly had any flavor and would have been slightly better served warm.
Our waitress, Kadek, was kind and apologetic for how bad this all was. She adjusted our bill appropriately. The only enjoyable part here was the sample-size Grasshopper cocktails brought out along with our bill. The drink was invented here over a century ago. If you choose to ignore all the recent reviews and decide to check out this place anyway, be on the lookout ahead of time for a Tujague's coupon that gets you a free Grasshopper with a meal purchase. Those can be found on some of the business card size flyers at hotels and travel info kiosks around town.
Overall, exploring New Orleans was great. It must be said, though, that our experience at Tujague's was an outlier, being the very worst part of our trip. If I were the manager or executive chef, I certainly wouldn't want to have my name on the front door or the menu. Now, to maintain balance, I'm now off to write some positive reviews from our time in this city.