Brandon C.
Yelp
==============AVOID============
My recent visit to 450 North Brewing Co. with my mother on October 6, 2023 was nothing short of a disaster, and I am appalled by the unacceptable service and total lack of concern shown by the manager; Hope and owners; Brenda and David Simmons.
The trouble began when my mother's first entree arrived, and it was completely inedible; she asked to have no jalapeños since she isn't able to tolerate any spice at which point the server should have suggested to exclude the chipotle sour cream drizzle, which was not done as any good server should do. The spice from the drizzle was unbearable and I politely requested a replacement. To my shock, I was told that I would have to pay for another entree, despite the fact that the first one was clearly a culinary catastrophe.
After a frustrating conversation with the manager, who was dismissive and unapologetic, we reluctantly decided to order another dish to avoid further confrontation, with no spice whatsoever. But the ordeal didn't end there. Instead of addressing the issue, the manager promptly brought us the check, even though we hadn't touched our new entrees. After being taken aback and blindsided, I told Hope that we were not ready to leave for which her response was to have a good evening. Being in the business this is completely unacceptable and a guest should never be treated in this manner, she needs to be let go.
What's most disheartening is the utter lack of follow-up from the owners and general manager that I had emailed directly. One would expect them to be concerned about the terrible experience we had at their establishment, but it seems they are content with ignoring the concerns of their paying customers.
In the end, this experience left a sour, no pun intended, taste in my mouth, and I would strongly caution anyone against dining at 450 North Brewing Co. The appalling service and the lack of accountability from both management and ownership are inexcusable and warrant a reconsideration of their commitment to customer satisfaction.