Angelina B.
Yelp
I love going out to restaurants for great food and experiences, but unfortunately, this wasn't one of them. My siblings and I decided to try this place since it was new, and we're big fans of beer and tacos.
When we walked in, we were welcomed, and the place was definitely busy--but it was a Saturday at 6 PM, which is peak time at any restaurant. We waited a bit, but that was fine since it gave us time to check out the beer selection. Our server was nice and took a moment to explain the menu since it was our first time there.
We ordered drinks first, but it took a while for them to arrive. Even then, only some of the drinks came out, so we had to wait until everyone at the table had theirs before we could cheers. When we mentioned to the guy who brought them that we were missing a drink, he just said, "Tell your server." That's not hospitality. He didn't even check the ticket, the paper was crumpled in his hand. That kind of attitude is unacceptable in any restaurant.
Unfortunately, the food didn't make up for the service. The only good thing we had was the taquitos--everything else was disappointing. The tacos lacked seasoning, the salsa had no flavor, and they barely had any sauce. At the very least, they should come with a flight of different sauces. The biggest letdown was the beef cheek taco, which was hands down the worst I've ever had, and I've had it at plenty of places before.
Even our server acknowledged the bad experience we had. She mentioned that the owners were making her do side work during the rush instead of letting her focus on her tables. She even admitted that the owners don't really know what they're doing--and honestly, it showed throughout our visit.
I heard the owners are new to the restaurant business, so here's my advice:
1.Train your staff better. Every table should be treated by all servers equally. And no staff member should brush off a guest's request like it is not their problem. If a drink is missing, any team member should step up and fix the issue.
2.Improve teamwork among servers. Side work should wait until the rush dies down, and a food runner should be helping the servers. If all the servers worked together by running food for any table instead of just their own, service would be much smoother.
3.Enhance the flavors. Tacos need seasoning, salsa should have more depth, and sauce shouldn't be an afterthought. A simple fix would be offering a variety of sauces on the side.
This place has potential because the concept is great, but with poor service, untrained staff, and underwhelming food, I won't be coming back.