50 Jones Apartments

I was greeted with courtesy and respect upon entering 50 Jones. I had not made an appointment, but did not have to wait at all to be shown units that met my criteria. I was given prices and steps for moving forward clearly, but I am looking at some other options before I make my decision to apply. I was shown two available units, which are definite prospects in my search for an apartment. Overall, a good experience.

Update (2)New management SRG I had such high hopes but now we live with drug addicts neighbors and the homeless and addicts are allowed to walk into the building. Our once beautiful terrace has turned into an area of feces and urine, no firepit, no cushions to sit on, and neighbors who don’t understand the codes of common decency live here and abuse the amenities. Including allowing pets to defecate in the hallways, elevators, and common areas without cleaning it up . Smoking, drug use wreaks in the hallways, elevators, & terrace without accountability and penalties from management and cleaning crew is a joke! Our lobby is under construction after a neighbor’s arsenal incident left many with water damage and no recourse except to live in it since this is something SRG will not cover but your renters insurance is expected to and that’s after your deductible for the damage caused by another neighbor. Safety and cleanliness seems to be the least of worries with drug dealers also living in the building and shootings directly outside the door. Packages are stolen literally from your door by neighbors you live on the same floor with. Domestic violence, and drug addicts bring their habits literally in the hallways without recourse. I’m appalled at the lack of concern from management both in office and on corporate levels who only make excuses and not incorporate change, while the website maintains these are luxury apartments, and pricing to go along with the fallacies!! Many amenities and beauty about this place have vanished; community events, fire pits don’t work, EV rentals gone, dog jog now complete wreaks of disease, books stolen from WiFi lounge, art removed off of walls, and a beautiful Lobby ruined by fights including our 75 inch tv now replace with a smaller tv broken, people allowing pets on furniture which smells, and the terrace is a haven for people who lack common sense and decency for their neighbors with smoking marijuana and not cleaning!! Meanwhile Mgmt has cameras but doesn’t hold neighbors accountable for any of this terrible behavior after many complaints!! Save yourself the trouble and stay clear!!! This use to be a beautiful community because the people who lived here, management, and staff cared. We came together and we took care of our home and community. Never did I see what I see now and it’s so disappointing and disgusting!! Update: Listing for Neighborhood is actually misinformation & I was horrified to learn I live in Tenderloin amidst all the drug dealers, mental health, & homelessness right outside the door. The building has gone through some ups and downs but I still like the community and when my neighbors are being considerate and clean up after themselves and their pets, things are nicer. New management is making changes for the better. Cleaning crew are constantly busy and appreciated!!! Initial Review (prior to SRG) The staff is awesome (Jaime, Robert, & Marlon have been accommodating for all my concerns). Ive only been here a week; so far I am loving my view and my apartment and community: Nothing what I didn’t expect that “everything in California” comes at a price… parking, parcel handling, have extra fees from rent. The dog jog is under construction and smells like I’m going to catch something but it’s nice to have versus going on the street with my dog amidst all of the drug dealing and chaos outside the building. I have heard this is Mid Market, Union Square, & Lower Nob Hill but all of the reviews say it’s safe. The 12th floor terrace is magical and the Wi-Fi cafe is a nice spot when working remotely. I have tried the gym and thankful for the discounted fees of EV charging. So far neighbors have been friendly and no issues.

I only chose to live at 50 Jones because it was convenient for work and school, but if I had the chance to do it over, I’d live anywhere else. The apartments themselves are decent, but absolutely not worth the price, especially considering the issues outside your front door. Every time I left the building, I was harassed by people loitering around the complex, no matter the time of day. It's common to see non-residents wandering the property, sleeping in the hallways, or in the lobby. It never felt safe or secure. To make things worse, the new management introduced changes to the utility billing that suddenly increased my monthly rent by over $200. When I tried to get clarification, they completely ignored me until I escalated the issue to the Better Business Bureau. That was the only time I got a response. I also had personal items stolen from directly outside my door, and management was no help because there are no cameras in key areas, so nothing could be done. The cherry on top is that if the sprinklers go off because of a fire prepare for not only your apartment to flood but a large portion of the complex. From my understanding this has happened at least 3 times in the past 2 years and 2 of those times were when I was living there. From the emails from management all they said was to contact “your renters insurance” and that they had a team working on the common areas. For what you pay here, there are far better options in San Francisco in terms of safety, management, and overall living experience. 50 Jones should be a last resort, not a first choice.

I’ve been staying here since 2023 of Oct. The staff and neighbors are welcoming and caring. Though there was shifts in management over the years I would say there was a huge improvement in terms of security. The gym on the other hand could use some improvements. Some equipment is either missing or damaged for use. 50 Jones, despite being located in the Tenderloin still proves to be a convenient location. For someone who relies on public transportation, the bus and train routes are easily accessible.

I moved in at the end of the first year. I felt lucky to live in such a lovely place. Now, I feel unlucky. Many things went downhill fast. If I didn't need to live close to my job, I would hesitate to continue living here.

Admittedly, it was hell going thru all that verification madness but once I "passed" it went fast. On move-in day the process went smoothly. Jean-Marc and Martha were my agents. Jean-Marc was incredibly accommodating, kind, fun, and professional. He let my movers into the parking before I even arrived and advised me that the movers were in the garage waiting. Not one hiccup. Mahalo.

Phi and his team, particularly Martha, have made a tremendous difference since their arrival. The service from the front office is always quick, polite and spot on. Plus the condition of the building is vastly improved. Great job.

I decided not to rent an apartment at 50 Jones, and before signing any lease, the property refused to return my deposit. The manager, Jean-Marc Hechinger, ignored my emails, blocked my calls, and consistently refused to cooperate with the guarantor company. As a result, I lost over $1,600 in guarantor fees that cannot be refunded. Stay away from this apartment—if they treat you like this before you even move in, you will definitely regret living here.