Cakes C.
Yelp
Worse F-ing 7-11 I've ever been to! I've never felt so ashamed and embarrassed at ANY 7-11 EVER!!!! Tonight is Sunday 11/29/2015, and I was there at 11:30 pm. I'm hoping corporate will see this message and do something about it. Two older ladies, both with bad attitudes! One with glasses, the other with horrible makeup.
I have always purchased the huge 64 oz. insulated Big Gulp drinking mugs. Great price, $14 mug, with one free fill-up, and unlimited $1.35 refills for two years(they come out with new designs each year). I highly suggest you purchase these mugs. They are better than those flasks everyone seems to be addicted to. Anyway, at every other 7-11 I've been to, I have NEVER been charged to fill up my cup with water. When I purchased my current mug, I didn't fill it up(there's a sticker on the mug that has the free fill-up code). Every time I take it to a 7-11 and fill it with water, I tell them I have water, and they let me walk out. THIS 7-11 wasn't so nice. I walked up to the cashier(who was watching a guy that looked suspicious), then started to ring up my refill. I told her, "oh this is just water." She looked at me as if I was lying, so I popped open the lid. Before I could take it off she said it's still $1.35. So I asked if I can use my free fill-up code since it never got used. She proceeded to ask the lady next to her, who misunderstood and assumed my cashier didn't know about the $1.35 refill(which she did), and told her "no it's $1.35, we sell that cup." So I told her the situation, and my cashier (with a bitchy tone) asked "how did you get that cup?! they were supposed to take it off!" So I explained how I only purchased the cup without a refill, and I only get water which they never charge me for. She asked which store, I told her, then said "well thats that store, we don't know if you really purchased that cup." I never felt so embarrassed in front of all those customers. She thought I stole the cup!!!
7-11 needs to get all their employees on the same page. Either charge for water or don't! I'm happy paying, but don't make me look an asshole thief. I hate those two bitches...they ruined my night! Never going back to that 7-11 ever again.