Andrea and J.
Google
I really enjoy Seven Leaves for the quality of the drinks, especially the green Thai tea and house coffee, which are consistently excellent. The drinks are great, but the portions of their toppings are smaller than those at similar shops. I’ve been a regular at this location for about a year and often stay to work since the seating and atmosphere are great for studying or getting things done.
That said, the customer service at this location could use improvement. On many occasions, I’ve waited at the counter while staff were in the back preparing drinks or cleaning, which leads to me having to call out toward the back to get someone’s attention, or even to ask for the bathroom code. There is an automatic bell at the entrance when customers come in, but it doesn’t seem to prompt staff to come to the counter quickly. A more consistent front-of-house presence could improve the experience.
I also frequently place larger orders (usually 3-4 drinks at a time) and have previously noted in the mobile app that I would like the order bagged so the drinks don’t tip over in my car. During my most recent visit, this note was overlooked which is understandable, but when I asked for a bag, the staff hurriedly grabbed one and tossed it at me on the counter without any acknowledgment and rushed away. This has happened multiple times before with different staff members, where a bag is just tossed at me and they immediately leave to the back area without a word. I understand that they are busy, but it feels like there is a lack of courtesy and kindness that feels rushed, unwelcoming, and dismissive.
With more attentiveness and warmer customer interactions this location could better match its excellent products with equally strong service.