Elena T.
Yelp
The staff is great, we absolutely love the size and layout of our apartment, the building itself is beautiful, but almost everything else is an issue, and I have been renting apartments in NYC for more than 10 years. I've never been as dissatisfied as I am now. We've lived at 70 Pine since the fall 2016 and were concerned about moving into a new building, but took the risk. I regret that we did and I regret moving out of a building managed by a management company I knew well and LOVED.
I know people who worked for Rose and have left because this building is fraught with issues, and we live those issues every day. I don't know if these are unique or common to renovated office buildings turned into apartments, but it makes day-to-day life stressful and annoying.
We live on the 24th floor and we hear constant street noise - mainly honking - from Pine Street, because Pine is not a street meant for this amount of traffic. It can hold one car without any room for cars to pass, so if anyone is being dropped off or picked up, Pine will get backed up. They do not have a drop off area because they can't get one zoned. This happens all hours of the day but gets very bad at night. There is also a hotel, but there is only 1 official entrance (the entrance on Cedar requires walking past trash and Cedar is a gross street, plus is not accessible), so everyone, hotel guests and 1200+ residents, use the front door most of the time. The building allows dogs of all sizes and both the front and back entrances always smell of dog pee. (Elevators often smell of dog or dog pee too) I lived around the corner before moving to this building and the entryways never, ever smelled.
If you rent an apartment with a balcony, it is an additional $1000/month, but apparently, they are covered in other people's cigarette butts. You can often smell smoke in hallways, whether from someone burning their food or smoking. This is an example of an email they send residents at least once a month:
"We are making continuous strides to improve our building here at 70 Pine.
Not only is improper disposal of Cigarettes a fire hazard, but it is a direct violation of your lease.
'Improper disposal of cigarettes is considered "Objectionable Conduct" as defined in Section 12 of your Lease Agreement, and engaging in this behavior is a violation of the same.'
Do not throw them out of the window or off of your balcony, this is an improper way of disposal.
Please see the below section of your lease in reference to your neighbors:
83. Noxious Odors and Hazardous or Toxic Materials
Tenant shall not permit any noxious odors or objectionable odors to emanate from Tenants Apartment or any area of the Building. Further Tenant shall not use, generate, store or dispose of any type of hazardous or toxic materials or substances at, from or in the Apartment or any area of the Building.
Please join in the efforts in keeping 70 Pine clean and be courteous to our neighbors! "
Other issues:
-there are only 4 elevators that go up in the City Collection tower. They converted one of the elevator shafts into apartments on every floor, so that is no longer an elevator. You can wait 5+ minutes for an elevator during busy times. The building WAS NOT MEANT to hold this many residents, and they squeezed them in wherever they could.
-one elevator was out in the Tower Collection for months.
-the entrance on Pine Street is often unmanned, and anyone can come in and out. This is made worse by hotel guests and honestly, it looks like there are lots of AirBnB guests as well. This is "prohibited" by the lease, but I constantly see new people, with suitcases, taking the resident elevator who don't know what they're doing or where they're going.
- Front desk is often overloaded with a long line of residents, guests and delivery guys waiting. The front desk guys are completely overwhelmed with residents, guests, deliveries, Seamless, etc. So it is very easy to just walk into the building to get to the elevator...because there is nothing stopping anyone from getting there except office-building style turnstiles (yes, you need a fob to get into the elevators), but you can easily piggyback onto someone else entering.
- On windy days, building creaks like an old pirate ship. The first time this happened, we freaked out, but then once we figured out what it was, were pretty annoyed. Anytime there is a decent wind, the entire apartment creaks very loudly. Last night, it was so loud in the wind that we decided to measure the decibel level in the middle of the night, because even with ear plugs, I could hear the noise. It was at 79 decibels, loud enough to wake you up and keep you awake, again, even with ear plugs.
- Nothing stopping hotel guests from bypassing front desk and accessing residents elevators except for an unlocked, half height glass door with a buzzer that seems to ignored by building staff