Sergio B.
Google
The spa.
And here comes the real adventure
I honestly couldn’t figure out:
Is this a designer spa, or a public city pool with good architecture?
At the spa reception, the manager seemed concerned about exactly one thing:
making sure no one brings in a phone.
That’s where the service ended 🤣
As first-time visitors, no one asked if it was our first visit, no one explained the concept, no one showed us around.
No introduction, no guidance, no sense of orientation.
For a spa like this, that’s essential.
⸻
A note to the hotel manager and spa director (if such a role exists)
I find it strange how strictly the “no phone” policy is enforced, while the spa itself often feels like a high-end architectural brothel.
In every pool, couples openly making out, heavy public intimacy, very explicit physical interactions. Not particularly pleasant to watch, especially considering that the spa is open to external visitors, not only hotel guests.
The aesthetics also suffer:
– plastic bags
– towels hanging over every railing
– a general feeling of a municipal swimming pool
I’m quite sure that if the original architect saw plastic Denner bags piled up on designer benches, mixed with thrown-together bathrobes, he would start bleeding from the eyes.
You didn’t ask for advice, but it has to be said.
You clearly need to find a competent spa manager. Someone who actually understands what spa philosophy means, and equally important, what service truly is.
Please understand that service is not just pressed shirts, polite faces and enforcing rules at the entrance. Service is care. It is awareness. It is the ability to read the space, the guests, the atmosphere, and to protect the concept you are selling.
Right now, the architecture is doing all the work, while the experience is left on autopilot. And a spa like this deserves much better.