Shirly
Google
Do not move here.
When you tour, the staff is friendly and eager to agree with everything. They promise luxury standards, pristine amenities, and attentive management.
That version of this building disappears the moment you sign the lease.
In less than two months of living here, I have seen:
• Hallways left dirty for days, with dust, debris, and trash sitting untouched until someone complains.
• Shared workspaces and the co-working area smeared with food crumbs, spills, and leftover trash.
• Bathroom paper towel dispensers have been empty since I moved in.
• The 13th-floor water dispenser, a small container, is always empty.
• All amenity areas are neglected instead of maintained.
• The gym, wellness areas, and spa are chaotic and disgusting. Equipment is left covered in sweat, towels and weights are strewn across floors, and nobody wipes anything down. There are no signs telling people to clean equipment, return items, or follow basic etiquette in the cold plunge, sauna, or jacuzzi. Residents are submerged in water that is clearly not properly cleaned, yet management acts as if everything is perfect.
The most disturbing issue is the cold plunge. I have repeatedly seen visible skin particles and residue floating in the water in a shared spa where residents fully submerge themselves. When I requested documentation of sanitation standards, water testing frequency, filtration methods, or water replacement schedules, I received no answers.
I asked directly whether staff and leadership were properly trained to operate and maintain a building with high-end spa amenities. The response? Silence.
For 44 days, I have sent multiple emails, asked simple yes-or-no questions, and requested timelines. Instead of accountability, I get vague phrases like “under evaluation” or nothing at all.
This building also operates an on-site restaurant, coffee shop, and bar. If this is the level of cleanliness in the areas residents live, share, and submerge themselves, imagine the standards behind the doors of the restaurants they manage. What you see here is likely what you are also eating.
This property is less than six months old and marketed as luxury. There is nothing luxurious about visible neglect, unhygienic shared spaces, absent signage, unsafe-feeling spa amenities, and management that goes silent when residents ask direct questions.
If you are touring, look past the smiles.
Ask hard questions.
Get everything in writing.
Because once you move in, the experience changes, and not for the better.
