ch huang
Google
I have been shopped here for so many times, I don’t know their policy until last night when I tried to return some meats. Well, it called fresh whole chicken cost $15.99, it’s very common item that I used buy a lot. When I returned home, it’s about half hour later after purchase make. I opened the fresh chicken, I know it’s not fresh but it’s used to taste and tender after cook. But unlucky, when it’s opened with smelly, I hate to say that. But it’s too bad to smell it, I will 100% get sick if I eat it, so I decide to make this phone call, I will tell you this is upgrade my knowledge in my life. I told to a store manager about it and try to bring it back for a refund, I told her it’s smelly and I can’t eat it. The words she used is why u buy it when it’s smelly, I mean yes, if I know it’s smelly of course I won’t buy it. She said it’s opened so she can’t do anything I do not need to bring it back she can’t refund anything since it’s opened. It’s wrapped by some plastic wrap, my point is you guys sales some bad smelling stuff to your guests and expect when your guest opened without a refund, for my understanding it’s as is, once you bought it and opened it it’s yours. You choose the item not what I asked u to buy it, this is unbelievably wrong. I also mentioned the receipt showing I can return fresh items within two hours, it’s not yet one hour. Her answer is only if you DO NOT OPEN. Well, you win the game. I will recommend all guests considering buying an fresh item before paying it, it’s very important!!! once you paid. It’s yours.