Li W.
Yelp
Caution to Customers! "It is your fault," Fang, Asian 99 manager. This is the response from the manager.
We paid for our groceries and came home to find that a few of our items were not in the bag. We called the next morning and called a few times before getting a person on the line. Her name, sounded like Linda or something. She flat out did not want to help, but eventually said would look at the store camera.
We then went to the store and spoke to the cashier. She said, "You no left here. Nothing here." Walked away from us.
We asked for the manager and "Linda" came and went away. A few minutes of waiting, she came and showed us the recording of the camera. We all witnessed the cashier and the bag person (he). He bagged and left the bag aside. The missing items can be clearly seen being bagged and put aside. The bagger did not bother saying, "excuse me, you forgot," - no gesture. He just stood there.
After watching the footage, Fang and Linda both told us, you left the food here, it is your fault.
We reasoned that this was their shop, their premise and the food was left on their premise, and we should get the items we paid for. They both flat out refused.
The amount we lost was a little more than $11.
Asian 99 lost business from not only us, but more than 25 families in the area.
Fang and Linda: Not sure what kind of business you are running, but you made a huge mistake.
Store owners: Fang and Linda are a liability to your business.
We found out that better Business Bureau (BBB) has negative reports on Asian99 and we will add to that list.
Shoppers: Beware!
This should be 5 minus stars.