A Hotel Inn Sunapee

I booked to stay near a wedding we were attending. My husband and I decided to treat ourselves to adjoining rooms so we could hang out after little ones in bed. I call to confirm with them that they’ve definitely got our adjoining rooms good to go and they say lazily yup all set. When we get there, they’ve given us rooms that are across the hall from one another. That is not acceptable when kids are 2 and 4. I was fortunate that there even was somebody at the front desk (not even front because they were sitting in a back room). She managed to switch us but only by putting us in a wing that was empty due to pending renovations. One of our rooms smelled like BO and stale colone. The water didn’t work properly in the showers or sink turning off and on randomly or from hot to cold. There was nobody at the desk for the rest of the weekend. The lounge area was nice. The pool was fine for swimming but it did not sparkle and there was no hot tub. The game room had coin operated video games but no quarter machine. It smelled really gross rhe last day we were there for some reason. The pub next door was a bit of a savings grace because their food was good. I slept pretty well in the bed. Reading reviews here I see that the plumbing issue has been going on dating at least nine months back and all that time guests are staying without proper water. I hope they fix that plumbing problem and I would recommend having a more traditional front desk setup so guests feel like there is a sense of hospitality and pride.

Where to start...water not running in multiple rooms. Went with a number of families for a wedding, all had either no running water or water that came and went. There is a dismal arcade/play room in the basement, it smells, has games from 40+ years ago and each play costs $.50. Bring your own quarters, no coin machine and wait....no staff either. Pretty sure they take off at 3 and don't get there til after people check out. Oh and the last morning we were there, we brought the kids down to play for a bit before hitting the road and it smelled like someone used it as a bathroom the night before. They provide key code numbers so you can self check in = don't want to be bothered to help you as you arrive. There were at least 5 giant cardboard boxes full of industrial materials that were just left out in the front lobby the entire weekend. Literally had to walk around them to avoid them. The lack of any staff leads one to worry of their own safety as people can just come and go as they please. The smell in the play room could have been from a vagrant.

I booked a room block with this hotel. First, there were issues with the rooms guests had booked being swapped in the system after booking to different room types. Then, they closed it before the cutoff and before all the rooms were booked, with no communication. I reached out several times, always being told that the issue was being escalated to a manager, who would contact me. They never did. When I'd call again, the support staff would say "I've done my part, you just have to wait for a call". Again, the call never came. I spent hours trying to resolve issues with this hotel to no avail. I'm terrified about the experience my guests are going to have.

Pathetic excuse of a hotel. It is a wonder how they can with a straight face take people's money knowing they do not have proper running water. My family had many rooms and we all either had no running water or very little. The play room in the basement is filthy and old and smelly. There were giant carboard boxes full of industrial materials (maybe pipes for plumbing fixes) that everyone had to move around in the lobby all weekend. There are reviews back from October of 2024 that state the same troubles. Front desk staff liked to hide out in the back room as much as possible. They know they have a flea bag of a place that people always need to address them about. They also prefer you do self check in where they send you a code to get into your room rather than meet us face to face when we arrive like normal human beings. Security is a concern since there is staff there maybe 5 hours a day. Book somewhere else.

I was checking on my nearby cottage and decided to book a night at this jewel, Dumb me, I booked the wrong dates but Amanda the manager on duty said no worries, and the room actually cost me less. Much nicer than I expected. Very comfy and tasteful room - simple but luxurious. Nice lobby. Wonderful indoor pool. We were feeling lazy and ate at the restaurant across the parking lot which was also very good. I will certainly recommend the hotel to our summer visitors when we don't have room at the cottage.

I booked a hotel block here. I have had to call more than 5 times to follow up on errors on their end. As of today, they are showing my block as full and not allowing guests to book online when in actuality 8 rooms remain. Every time I call the support person tells me they'll need to escalate and have the manager call me, yet no one does. Emails go unreturned, and I'm using the current support email. I wish I hadn't booked with this hotel, I'm concerned about the experience my wedding guests are going to have.

Great place to stay. Friendly staff, clean rooms, great common areas! It has an great pool, game room, and rec room. And the locker rooms have boot dryers!! Glad we picked here to spend some time during winter break and looking forward to staying there again.

Simply awful experience. I put down a refundable deposit on a hotel room, and the hotel was sold in the meantime. I needed to cancel my reservation because my family changed our travel plans. What should have been a simple call or email took me 3 emails, 4 phone calls, and more than 2 weeks to get a check refunding my credit card deposit. Most of the time I called no one was available to pick up. No one ever returned my voicemails. I know transitions are tough, but their follow up was poor over the course of more than a week while I feared I would never get my deposit back. The nail in the coffin was a long overdue check with a cheery letter. I would have really appreciated a "so sorry you didn't get your deposit back right away and it took so much effort on your part" rather than "we're sad we won't get to host you this time". I won't be making another reservation with them anytime soon. My advice to them. Apologies go a long way. Consider that the next time you contact the customers you put through the ringer.

Horrible hotel, our room was below ground and the room was completely dark as the window was completely blocked by a hedge. DO NOT STAY HERE.

Highly recommend this place! Sunapee lake was a light walk away. We lit a fire to end our night...and thanks to Janelle, made s'mores! Janelle was very attentive and kind to us. Her welcoming personality made us feel right at home. Stayed in a king sized room. It and bathroom were clean. It was a pleasant, homey, and modern ambiance as the rooms were newly renovated. Thank you! Coming back here soon.

A friendly front desk attendant in a lovely well appointed hotel. Comfy beds and ample parking are appreciated!

This place is totally adorable. They've done a good job making it up to date without going totally overboard. It's very comfortable and clean. It's walking distance to a clean, refreshing lake for swimming and next to a great ski shop. We also loved their indoor pool, very old-school. It's too bad they don't have anywhere for breakfast but that's not the end of the world; they have coffee and refrigerators in the rooms. Would absolutely return.

Love love love this place!!! The staff is second to none. They were extremely accommodating from start to finish. The place is spotless and the we loved the rustic style theme. They have a very nice indoor good sized pool which we thoroughly enjoyed. They have a game room and a recreation room downstairs near the pool. They also have an outside fire pit which they offered to light up for us if we wanted. Also an added bonus is there is an Irish restaurant with a full bar right next door, plus local restaurants within minutes too. We were scheduled to stay one overnight here and we moved on to our next hotel the next day and ended up leaving with out staying due to a bad reception desk. The bluebird welcomed us back with out issue. It was just the best experience as it should be and then some. We will definitely be going back.

the best place to stay in this area hands down. a very welcoming and warm space, so rustic with great areas to lounge and a great friendly front desk staff. the room smelled a little weird, like old wood, when we first entered but quickly got used to it. overall would stay here every time we come.

Super nice little lodge, clean, nice common areas and friendly staff and pet friendly too!! Perfect for a night before skiing Sunapee which is just across the road.

What a nice, clean hotel. The staff could not have been more helpful or accommodating. We stayed there for a wedding across the street at the ski resort and really enjoyed hanging out at the hotel when not doing the wedding festivities! My wife and I highly recommend this hotel.

3 stars if you're looking for a fancy 5 star place. If you're looking for a family friendly hotel practically on the mountain, this is it. Only has a pool (that the kids love.) Head to the spa across the street at Mountain's Edge and you can use their hot tub. This is a no frills hotel with Jimmy Dean sandwiches for a quick breakfast before you hit the slopes. Shuttle starts at 10a but if you go early enough you'll get great parking anyway. It's on my short list of places to return to!

Great place, great location, great staff. Nothing but good stuff to say about Sunapee Lake Lodge. The staff was very helpful as soon as I walked in the doors and for the entire stay. I asked to go in the pool and they kept it open for me to take a swim after my long day of snowboarding. The rooms were cleaned very well and spacious for my girlfriend, myself and all of our snowboarding equipment. Breakfast was in the morning was simple, easy, and filling. There is a shuttle that picks you up to take you to the mountain and runs very often giving that the mountain is about 2 minutes away. I will be staying here for my next visit.

Great location when going to the Mount Sunapee adventure park...literally a 3 minute drive away. I found the price high considering the condition of the place. Room looked like it hasn't been swept after the last few visitors. The mini fridge while nice to have, wasn't all that cold. Looked like someone ripped the shower curtain rod out of the wall and they just put it back up higher without filling the holes or patching the wall paper. The staff was very friendly and seemed to know the area well. The bed was big and comfortable which helped. The pool...nice size, only 5' deep...holy chlorine!!!! My eyes hurt all night but being able to go for a dip made up for it. Management should consider power washing the exterior of the building sometime soon....not only would it look better...it might help you get rid of the thousands of spiders you have living in your siding!!! I went out after dark to smoke and was pretty skeeved out! The breakfast was eh...broken orange juice dispenser - so every now and then the poor front desk guy would have to come fill up a pitcher! The apple juice was tasteless. The pancake machine...while intriguing, made rubber pancakes...not enough syrup in the world to force those down. I recommend you play it safe and go with cereal or toast! I didn't hate it so much I would leave....but I was disappointed and don't seeing myself staying here in the future. Sorry Best Western, I was hoping for more!

I have stayed at this lodge several times over the years when I visit Mount Sunapee. The staff was always friendly and accommodating. Best of all, it was very cost friendly and you can't get a better location! It's right at the base of the mountain. Rooms weren't anything special, just typical hotel rooms but they were clean and staff provided great recommendations to nearby restaurants.

Stayed here for a wedding because it was much cheaper than the hotel across the road. We stayed in a king room and the bed was super comfortable. What made this hotel a 5 star for me was the staff. Everyone there is super nice, from the front desk to house keeping. One of the front desk workers made sure we knew when an event was moved so that we wouldn't miss it. And house keeping made the room so clean, and even gave us a bag for some left overs we had left out! If I'm ever in the area again I would stay here. The price is right, the beds are clean and comfortable, and the staff is so friendly!

This place has obviously improved much since the reviews i saw from 2013: I was pleasantly surprised with the condition of the place and the amenities. We got in at 12:30 AM and the person at the desk (Corrick? unsure how to spell) was incredibly helpful and we felt welcomed and glad to rest in comfortable beds. The person in the morning whose name I didn't catch was kind and helpful as well. Everything felt very clean and quiet, and the pool was a welcome extra! Honestly I want to travel back to NH just to go back and stay again sometime.

We had a house fire, and had arrangements made to stay here for our final 3 nights before we could return home. Then, after living in hotels for the last two months, we able to go back home sooner than anticipated. How exciting, right?! Only to find out we were still going to be charged a cancellation fee. I understand cancellation policies, but after a family has already endured so much already? I would think there would be a little compassion and empathy for cases like these.

Stayed here for one night and was better than I expected. Rooms were very clean and mostly updated. Nice linens on beds. Very nice gentleman at check in and helpful with directions and tips on where to go. Close to Lake Sunapee Beach- a nice walk over. Also tight next to restaurant and pub which had delicious food and nice vibe. Would certainly stay again.

Nothing fantastic, especially for the price. The breakfast provided was average. The room seemed decently clean. It's conveniently located next to a restaurant if you want to pop out for food or drinks. I was looking forward to using the Best Western's pool but when I went there were spiders along the floor of it - not swimable, if you ask me!

I should have known something was wrong at breakfast, as I waited for the milk provided by the hotel to defrost in the microwave (yes, they freeze their milk in the carton and thaw it right in front of you), when the only apparent staff member in sight began to reconstitute their orange juice with a frozen can, a wooden spoon, and a bucket-- right there, in the "dining room." And about two days too late (we were checking out that morning and until that point had pined for some juice, glaring at the empty dispenser). My partner and I stayed there for a weekend, and while Digby's next door is fantastic (they make their own mozzarella and ciabatta!) the "free complete breakfast" that the hotel boasts on its website is really kind of insulting once you get there. Unless you enjoy frozen walmart white bread toast and watching a teenager unceremoniously "fix eggs" by pouring a carton of "substitute" into an EggGenie upon order. We tried to pocket some apples and oranges for the road on the last day, but didn't bother in the end, because who wants fruit that was clearly rejected and thrown off the back of a truck? Go for the skiing and eat at Digby's. The beds are comfortable and the price is right. But for the love of god, skip the breakfast.

Cant beat the location. Clean, friendly. Breakfast was surprisingly good.

Rating is 2.5 stars. Staff is friendly, knowledgable and attentive. Alayna at the front desk was awesome. Rooms are clean. Location is convenient to Sunapee attractions. Beds are very soft and bordering on uncomfortable as I prefer a firm bed. Plenty of pillows of varying firmness. Bathroom is basic with thin towels. Pool was ok. Full breakfast...meh, fresh cooked eggs or meat was not provided, however frozen breakfast sandwiches were. With limited "chain" accomodations in the area, this hotel is an ok value for the price.

Friendly staff and relatively clean, but a terrible value for the price. Our room had a worn out uncomfortable mattress, smelled musty, had a tub that would not drain, was too crowded with furniture, had no place to put the ironing board within reach of an outlet, had impossible-to-control room temperature, and had a door that would not latch close without putting full body weight into it and slamming it closed (great at 1am). New management was visiting and inspecting when we were there. Hopefully they will improve the accommodations, but I'd say stay elsewhere.

This is the thrid time that we have stayed here. And I must say this time it is starting to show its age. However don't let that deter you. This place is a diamond that is a little rough right now. And for the most part it is only cosmetics. With a little work this place could be the BEST in the region, and heres why. The staff is great. Very helpful and attentive. The owners of this property should be commending them. The rooms are clean, the beds are very comfortable. The free breakfast is ok..they are trying very hard. The free shuttle to Mount Sunapee is awesome. Free wi-fi throughout hotel area.Great value for good sking and riding and lodging. The resturant on site was just taken over by new owners last month in (December 2011). If they can keep up with the busy weekends, they are posied to do great things and I wish them luck. The food was good and staff was great. It was a little slow, but I think that was because of the amount of people on a Saturday night. Now here's what I think could use some work. The pool is very nice. Small but great for kids. However it was a little cold. Would like to see them add a hot tub for older bones to relax after sking. The hotel has some great amenities like a sledding hill and ice skating rink that they set up when the weather cooperates. This year I understand that, however we have not seen it set up in years past either. So in summary, with a little updating. this place would be the best spot in the area for a value packed ski get-away.

We stayed here on a weeknight. The hotel is well located relative to the ski area and beach, though a bit distant from towns, for those of us who like walking around. There is a good restaurant (Salt Hill Pub) right next door though. The hotel is very generic looking, doesn't have much personality, but it definitely does the job. Well-maintained, clean rooms, comfortable beds. Our room was on the lake side, very quiet. WiFi worked great, which was a definite plus as our T-Mobile phones otherwise got no signal in the area. The pool was nice and just the right water and air temperature. Breakfast was adequate but totally forgettable, nothing home-made. All in all, an OK place for a short stay before hitting the slopes.