Doris T.
Yelp
Why come out of hibernation to post a review, you ask? Well.. this store has gotten three strikes from my family, so I want to share my experience with you to save you from disappointment.
Strike 1: Our first birthday cake order from here. We picked a simple chocolate cake for hubby's birthday. He is not a fan of strawberries, so we requested the chef to make it pretty without them. For the price, the cake looked pretty lame. The chef put some chards of chocolate and a splash of some gold. But the worst part was the calligraphy of Happy Birthday. There was no elegance in that. Nevertheless, cake tasted good though, so we decided to give them another shot.
Strike 2: For my 5 yo's birthday, she picked a beautiful "fairy" cake. We went to pick up the cake at 4 pm as decided only to find out that they forgot to make it. Apparently, several other people had ordered the same cake for that day, and they just missed ours. Thankfully, they agreed to delivered the cake by 6 to our house. The kids patiently waited and finally the cake arrived for the party, albeit late
Strike 3: This time it is my birthday, and the family still wanted to get a chocolate mousse cake from this place despite my protests. We all picked a chocolate cream cake but requested repeatedly not to include strawberries, neither on the top nor in the middle, as per hubby's insistence. The staff made a clear note of "no strawberries" on the order slip. We went to pick up on my birthday and the person showed us the cake through a tiny window on the box under the handle. We were shocked to see the strawberries on the top, not to mention that the cake looked very different from the design we chose. No matter, we decided we could pick the berries out before we eat. There was no apology at this point. Fast forward to the evening, we cut the cake and lo!, the middle layer is lined with huge chunks of strawberries. Hubby was very upset. So we called the store to complain about this. The attendant kept us on hold for 10 minutes as he talked to the manager. When he returned to the call he asked if we were allergic to the strawberries.. the answer was no.. Phew! At least it wasn't a health hazard. But I told him that my husband really does not like strawberries and we were upset. At this point, the attendant says we have two options, 1/ a $15 gift card to the store that he will send to my phone or 2/ take the cake back and pick up another chocolate cream cake that they have ready in the store. It was very late, and we were frustrated and tired, so we agreed to take the gift card. Needless to say that I have yet to receive that text.
Don't get me wrong, the cakes taste good, but for the price, their service sucks! The cashiers seem disinterested in being there and even less enthusiastic about resolving issues. Please don't rely on them to make your day special because they can't get the one job they have right most of the time.