Justin Alexander
Google
A-tan
SCAM ALERT - They add 18% gratuity to every check regardless of party size but do not tell you like every reputable restaurant does with the “Additional tip” line
They automatically add 18% to every party size because they are unable to earn it otherwise.The food, service, atmosphere, and especially management are atrocious. The hibachi chefs do no show. Nothing. He overcooked every piece of protein, and had absolutely zero showmanship as a hibachi chef should. Keep in mind that their only notice is a nondescript sign on the front door regardless of party size. The server did not ring the items we asked for and we were told it was because she did speak English. Can that person not go back and tell the English-speaking staff so they can check to see what is needed?
This place was virtually empty on a Friday night and it’s easy to see why. They have long since forgotten about any aspect, idea, or concern of customer service. Why should they care about the customer if they preemptively charge 18% gratuity any time a customer is dumb enough to walk through their door? And they do it without disclosing it when the credit card slip arrives.
When I mentioned I got about 1 oz of beef in my hibachi meal, a while later they slammed down a plate of inedible and undercooked beef from somewhere in the back that was inedible and likely violated health code. When I asked for the manager, she refused to come see me. When no I finally saw her, she asked if I knew how to read English because the sign on the door told us about the 18% gratuity and suggested I go to a buffet.
