Monet D.
Yelp
I had a deeply disturbing experience with A Town Wings Bankhead--not just with their staff, but with the complete lack of accountability from ownership.
A now-viral video shows an employee at this location being rude and confrontational with a customer who simply expected basic respect and a greeting. When I commented on the video calling out the poor customer service and lack of training, the employee responded with "your mother" under my comment and DM'd me to threaten me, telling me to "pull up to fight."
The fact that she's this comfortable behaving like this publicly tells me this kind of behavior is supported or ignored by management. If she's not afraid of consequences, that speaks volumes about what's considered acceptable at this location.
The location also has a "B" health rating, and is constantly surrounded by homeless and drug activity right outside the front door, making it an unsafe and unwelcoming environment for paying customers.
This isn't just a bad day or a rude worker--this is a reflection of toxic culture, poor training, and a dangerous lack of professionalism. I will be reporting this incident and the employee's threats to the Better Business Bureau because no one should be threatened or disrespected for speaking up about poor service.
Do not eat here.