A&W Restaurant

Trust me, the only thing worth getting here is the root beer. I’ve never been to an A&W and decided to take a chance on this one as I was craving fries. I try not to compare chain restaurants but if this is the quality of food this one is producing, I’d imagine the rest are just the same. The fries are mediocre at best, the burger didn’t really have any flavor other than the toppings, and the chicken strips tasted like they came right out of a freezer bag. The staff at this particular location are extra friendly. Not only did they give me less that what I ordered (3 strips instead of 5 strips like I paid for), but they also argued with me that they did in fact give me 5 strips even though I left the counter 30 seconds prior. As if I would want to steal more strips based off of the way they tasted. The only credit A&W gets it’s their papa sauce which is like their secret sauce. It was kinda good. Don’t waste your time or your money here, trust me. Johnny Rockets right next door I’m sure has better food and better customer service.

Manager ron was so friendly and efficient! Food came out great and very quickly. I recommend!

The people were nice enough but they didn't pay attention to making the order. I got charged .30 for extra pickles and I got no pickles. The like was so long I just said forget it. The root beer float was only filled about half and the rest was foam. Very sad but we won't be back

Alyssa I was the rudest chick i have EVER dealt with in customer service. she screamed in our face, and slammed our drink down on the counter after i asked her to add it to our order. this place is ridiculous and all of the workers here need a huge reality check. i do not write reviews for places very often. but i knew it was bad when other customers came to me asking if this girl was rude to me as well, as they had the same experience. EDIT: Alyssa’s name was on the recipe so I guess we assumed that was her name. Either way, the girl with the black hair up in a ratty ponytail was super rude! Also if you were there and you actually allow your employees to conduct themselves this way, that's really sad.

I had one of the most careless and disrespectful experiences I've ever experienced at this A&W. Alyssa I took my order, she was filled with attitude and gave my girlfriend such a hard time over a soda and cheese curds.. THEN another employee while waiting for our order to be done, sprayed the “covid shields” with disinfectant but not caring about how soaked she made everyone waiting for their food also.. VERY DISPLEASING

The establishment was super busy and we had a hard time getting our meal straight, we talked the manager Jaime, and he made sure our meal was perfect and even gave us coupons for the inconvenience! We super appreciate you Jaime! You turned our whole day around! Jaime needs a raise for amazing customer service and management skills!

Wow! Our meals were delicious! We haven't visited an A&W in quite some time and were not disappointed. I ordered the mushroom and onion burger and it was so, so good! I also got the loaded fries, which were also really good! My husband got a bacon cheese burger and was also really pleased with his meal.

terrible customer service. ordered a corn dog and they gave me a Chili Cheese Dog. even when I went back the lady that I ordered my food from seemed confused anout the whole situation. she had said that I had ordered a hot dog with chili and cheese when I had very clearly said a Corn Dog. the gentleman that brought out the wrong order went back to the kitchen, made me a corn dog and seemed pretty irritated about me not getting my right order. most people in this situation would have screamed and thrown items everywhere in which I was fairly calm. even when I got my food it tasted worse than a hot dog from a gas station. kind of tasted like cardboard. don’t eat here even if people say its good.

I got the chicken meal, chicken was so good cook to perfection , and the root bear float, perfection to the finest

I only came here for the root beer, ice cream float. I never have had it and I never seen this type of restaurant in the East Coast so traveling to the side. I definitely wanted to take advantage of having an ice cream float around seven dollars for this one and it was decen. The service was OK and fast. I have nothing wrong to say about the service. Ambience since this is a mall court I was able to get a good seat facing all of the amusement parks and seeing little kids having fun this little swing and feeling the cold air and seeing Dora the Explorer across from me , this is a great view from my perspective. I've traveled to many places in the world and I don't think I've had this really fun view.

Decent spot. I've never had A&W Burgers before being from the south so this was just to scratch an itch. It was decent. Wasn't great, wasn't poor. The fries were really good though I must say! Decent burger spot in the Mall of America.

Good burgers for the price and convenience. People come here for the root beer soda, instead of the food itself. Like their motto, it is mainly American fair like burgers, fries, etc. If you never had it, it is a quick place to eat.

The food was fine. But - it took FOREVER. Yes, I ordered a corn dog, and I'm sure it needed to be fried fresh. Fine. I saw my husband's burger and fries on a tray waiting in the back. Then it disappeared. We waited some more. Finally, they walked it up to the counter where we were waiting. Handed my husband the tray WHICH WAS BURNING HOT ..... I'm guessing they had his burger & fries on the tray under the heat lamps while they waited for my corn dog to be ready. Since the employee was wearing gloves - he might not've noticed how hot the tray actually was. But -- HOLY COW ..... no warning that it was hot or anything. And who would be expecting a plastic tray to be so hot?? Thankfully it wasn't dropped on the floor. If you need to keep people's food warm - don't put the tray under their too. Or, here's a thought -- if you know a corn dog is going to take 10 minutes --- then wait 6 minutes before you start prepping the burger & fries, instead of having them sit under the heat lamp at all. And - it's a corn dog. Why did it take that long? I don't think they are hand-dipped. Pretty sure they are just taking a frozen corn dog & dropping it in the fryer. We waited 10+ minutes for our food.

I haven't been to an A&W in over 15 years. The one by my house closed down and I'm not driving 40 miles to the nearest one in Illinois. Hilariously I've never untried their food I've always came here because of the root beer floats but I came here to try some of their food since I had this great opportunity. I tried their grilled chicken sandwich meal and it wasn't at a bad price, maybe a little pricey that's about it but the food was phenomenal. I didn't realize how quickly the food was made. I'd definitely come back to this place none the less. Thanks for having this at the mall.

It is fast food so I'm not expecting too much. J give the four star because their mini corn dogs was a big hit for out little one, which was a lifesaver. I also got a nice big cup of tasty root beer. The young girl who waited on me was friendly and nice as well. Nothing over the top but consistent and good.

Staff was great so I don't want to completely knock this place. My biggest issue was there was items messed up on our order about what should and shouldn't be on the burgers and there was more ketchup and mustard than there was beef. Little annoying but ok I'm the ens.

I didn't appreciate being accused of waiting to rip off the restaurant today after feeding my kids. I simply was going to scan receipts left behind for the mall rewards program and they accused me of trying to take them so I could come back later and say they got the food wrong. All I'm trying to do is get the reward value do I can get my kids tickets to the crayola experience. That's it. But, default was theft.

The employees (teenage boys from what I could see) do not work well together as a team. They plunk the food food down and us customers are looking at the trays and asking each other, "did you hear what number they said for this?" The cheese curds were cold. Very sad $40 spent.

I can only speak for the cheese curds. Seeing as I only discovered cheese curds for the first time back in September, I'm kind of going all frat boy and eating all the curds that I possibly can. These, albeit a little soggy and not superb, were still wolfed down as though they were superb. It's fried cheese, at this point I'll eat whatever I can get. My friends got root beer floats and were not impressed. I tried one, it was like soft serve with a squirt of soda. Then again, this is the MOA we're talking about here...

You're A&W, for crying out loud. I should be able to count on a decent cup of root beer. NOPE. Even that was watery and indistinguishable as anything other than "brownish, slightly carbonated soft drink". Your bacon cheeseburger was served cold--not helped by the fact that the counter guy yelled out the wrong number, waited a few minutes, plopped a missing order of fries on the tray, and yelled out my number. "Is this the order that's been sitting out for a few minutes?" I ask him. "Yeah." Sheepish grin. Walks away. Might have turned me off from A&W for good. I'll definitely remember this experience the next time I'm at the soda cooler, deciding between A&W and Barq's, that's for damned certain.

First time at any A&W restaurant and not impressed at all. Ordered the cheese dog and large soda. $7.00 for it. Kinda pricy. I just needed to eat something since I did not eat nothing all day. Probably won't come back .

Consistent service. Traditional A&W food - burgers, fries, hot dogs, chicken strips. Will definitely stop thru again.

It really wasn't that great. The a&w hot dogs I grew up with were a lot better than these. These are jumbo hotdogs and for some reason had a sour taste to them. The staff, however, we're very nice and customer friendly. The store was also very clean.

Not appearingly understaffed but still incredibly slow and disorganized. Only 1 person running the till (when there are 2 that can be used) and nobody behind the counter seems to know where they are supposed to be or needed. A cool weather Saturday night is not a night to train a new person.