Aava Whistler Hotel

The hotel itself is rather charming in that clean, comfortable, “nothing’s broken and the staff smile a lot” sort of way. The location is great too, the kind of spot that makes you briefly believe you’ve made a good life decision. Unfortunately, that illusion ends the moment you try to sleep. The soundproofing appears to have been engineered by someone who believes walls are merely polite suggestions, rather than barriers to noise. Around 1 a.m., the ceiling above us came alive with what can only be described as a herd of caffeinated elephants in sneakers. We ventured to the lobby in search of help, only to discover the source: a gathering of twenty or so humans testing the limits of vocal endurance. The staff, to their credit, did move us to another room, one presumably located in a quieter corner of the building. Sadly, at about 2:30 a.m., the elephants (or their distant relatives) relocated as well, resuming their marathon. At that point, sleep was merely a concept, something that might exist in theory, but certainly not in practice. It’s a pity, really. With its great location and friendly staff, this could have been a lovely stay. But until someone invents walls and ceilings that actually stop sound, or management enforces quiet hours with the same vigor as the guests defy them, I’d recommend this hotel only to those who view insomnia as a lifestyle choice.

I don’t know the year it was built, but it feels newish and modern. The rooms are not cluttered and have a minimalist design, with large windows that make them airy. The mattress is comfortable. The room is clean, and the bedding and towels are very clean. There’s a nice, comfortable bed and a TV with over 40 channels, mostly sports channels. The location is the best in Whistler for those who want to sleep at night without noise, yet still want to be close to the village. The valley trails are within walking proximity for hikers and cyclists. The receptionists were polite and professional. The hot tub, pool, and sauna are nice features they have, along with secure underground parking. We will be back!

It was my first time in Whistler and I stayed at the Aava hotel. I was pleasantly surprised by the price when I booked, especially due to the great location, but then I found out why. First, when I arrived, all the space out front of the hotel was filled with cars parked - there was no space at all for people to leave their car for a moment to check in. I could tell two other cars who arrived at the same time as me also had no idea what to do. We all ended up stopping in the fire lane that has many “no parking - fire lane- tow zone” signs. I had to call the front desk from my car to ask where to park and they said to leave it there. I thought that was really strange. The room looked nice, with tall ceilings and a comfy bed. I felt comfortable until I saw a huge centipede crawling across the floor. How does that even happen on the third floor?! The next morning I also found a small beetle-looking bug on the bed. That was also gross, but a bit more understandable as it looked like it could fly. The centipede really grossed me out though - it was hard to sleep after that. Then, in the morning, I went to make coffee. When I poured water into the machine, there was a layer of film across the water and so many little floating bits. So gross!

Spent a total of 4 nights over 2-seperate stays in August. Great location, great price, perfect rooms and awesome staff! Checking was easy peasy and underground parking ($26/night) was right there. One stay was a 1-queen and pullout and the 2nd stay was 2-queens. Beds were comfortable (queen obviously more so than pull-out; yet had a good sleeps on the pull out). Rooms were basic but clean, updated and had everything you need; bar fridge, coffee (Keurig) and a stocked bathroom with all your soaps/shampoos etc. Being a wood-framed 4 story building, you will hear footsteps from above if you are on floors 1-3. Pool and hot tub area were great! Smaller pool but met our needs. Nice lounge area with tables etc right next to, for enjoying the sun w/ a drink; which I did every afternoon. Hit the gym one morning and was able to put together a really decent workout.|All in all, really good value at the Aava! A solid 9/10 experience.

The room was comfortable and offered lovely views of the mountains and the golf course. While the interior was simple and without much flair, it provided everything needed for a pleasant stay. The only minor drawback was that sound from the hallway could be heard through the door, especially during early check-outs. Overall, the hotel is a good choice for a short stay and offers a nice setting in a scenic location."

Location perfect, couldn't be better: Right next to the border of the Whistler city centre pedestrian area and walking in there, you walk staight to a supermarket and there is also everything else you need, like a smoothie bar and lots of restaurants. (We went to 'Naked sprouts' and a Mongolian grill restaurant the other day; I really recommend both.) The hotelroom was nice. We had a room with 1 queensize bed (a very good size for 2 persons) and there was also an 'electric fireplace' and a couch on the room: Really really nice! There was an elevator. There was also a Nespresso coffee machine in the lobby and drinks- and icecube-machines. For those among us who visit the hotel for wintersports/ skiing, there are a lot of large ski-lockers in the basement, you see directly when entering the hotel from the parking garage entry. (We didn't eat breakfast in the hotel, so no idea how the breakfast is.) Service at checkout made me angry: At the check-in we were told we can park as hotel-guest, what was exactly according to our expectations because the booking.com website tells it includes free parking. At check out we got the very bad news a 48 dollar fine WILL BE charged (24/day), for using the parking 2 days; We weren't told the garage cost money for hotelguests and it is against the promise on booking.com so it was a very unpleasant surprise afterwards; They could have asked beforehand if we wanted it or not. Instead of asking we wanted it, we only received the question 'cash or from the reserved creditcard deposit' (100 dollar reservation), without even the option of refusing/ without questioning we wanted to park for 24 dollar a day or not. Scandalous tourist scam. (I added a screenshot to proof free parking is promised. Translation from Dutch: "Gratis parkeergelegenheid" = Free/ complimentary parking facility.)

The hotel was okay overall. The staff were friendly, and the service was good. However, the rooms are not very soundproof ... I could clearly hear people running in the hallway, doors closing, other guest's conversation... even their flushing toilet sounds.

Overall, the hotel is fine. As others have mentioned, the parking situation in the garage is very tight so if you have a large vehicle it will be difficult to navigate or you'll be forced to find parking outside (or elsewhere if that's full). My biggest problem with this hotel is the rooms, our first room smelled really bad when we checked in late at night which is a poor way to start the stay. We tried to air it out overnight since we arrived around 11pm, but the smell lingered and on top of that the bathroom fan didn't work so we ended up asking to switch rooms. We expected this to be the end of that problem, but the new room we switched to ended up having a clogged bathroom drain and then the shower handle just completely fell off during use. The ideal situation when checking into a hotel is that I don't need to talk to staff every day about problems and I can just enjoy my stay, but that couldn't really be the case with Aava. I feel like most people checking into hotels expect that the room was at least given a basic scan to make sure there are no problems with it. On top of that, I did sustain a minor injury while around the pool area because equipment wasn't reseated properly. This, combined with the constant room problems, made us want to check out a single night earlier. But the hotel would not refund us the cost of that single night because of policy, adding on to the hassles we needed to deal with. The hotel is close to the gondolas in whistler (max 10 minute walk), so if you care mostly about proximity, this hotel will be fine. I think the staff are the best part of the hotel, some of them are very helpful and do try their best to provide solutions.

The heated indoor pool is probably the warmest pool I've been in- in a good way. Perfect for winter. The hot tub is not overly hot- perfect temperature. The rooms were very clean and comfortable. The only thing that I would note is the price fluctuates significantly and we ended up finding the hotel was significantly cheaper as our stay dates approached compared to what we paid previously- unfortunately the original rate was non refundable.

Stayed here in March to ski. The room was clean, I enjoyed the juzzuci and the front desk staff was helpful. It's location is perfect.

For just having a place to stay while at Whistler, it serves the purpose. The amenities aren't stellar, but adequate. The staff isn't overly invested, but are helpful. The parking is underground and I wouldn't recommend bringing anything bigger than an SUV, you will not be able to park it. It is a little off the path, but directly adjacent to the Whistler Village Square.

Amazing access to the village. Amazing access to restaurants and grocery stores. Amazing access to paved path around Alta Lake. Front desk staff were kind, warm and helpful. Bike check when you arrive is absolutely stellar. We left our mountain bikes in the front and the staff safely stored them for us and retrieved them kindly when we were ready to ride. Bike tools and wash station out front. Awesome access to the gondola. The room was clean and comfortable. Pretty simple layout in the room. My wife and I just did three nights here and both agreed, 5 stars for simplicity, location and staff kindness. We will definitely be back. So much fun. :)

Pretty nice hotel with nice hot tube and heated pool. They can provide robe and towels for pool. About 15 minutes walk away from gondolas. It's a bit inconvenient especially when you in skiing boots and with ski and poles.

The price was good, the location is great and they allow dogs. And the rooms are clean. So if those are your top priorities, I would say this is a good choice. The downsides for us was the mattresses and bedding were very uncomfortable. The pool is quite small, and by early afternoon it is in the shade because of where it is located. We stayed 1 night during peak summer season, and it was very last minute so it was the most affordable at $350. However, we wouldn't stay again given the above reasons, and a good bed is important to us :-)

Booked on Expedia with VIP access, pretty good deal included complementary parking. If you can get free parking get it, it's not cheap to park in Whistler. Great location minutes walk to village. Check in was fast and easy. Pool & hot tub were open. Room we booked was considered "Deluxe Room" with king bed, nothing special. Typical size with typical things you'll find in a hotel room. Room was clean. Bed was good. Due to Covid no daily housekeeping. We were on the 3rd floor and the walls are thin, I can hear people talking, watching tv, and things you don't want to be hearing or maybe you do. Overall, it was quick 2 night getaway during shoulder season before prices for accommodations really go up in Whistler, and it was good.

Hotel was in a convenient section of Whistler Village. Staff were decent but not super friendly. Rooms were clean and beds were comfy (some pillows only APPEARED fluffy and were in fact flat and unsupportive though). Although I didn't travel with a pet, I noticed it was pet friendly and saw many guests with their dogs there.

The ambience and location are excellent. The amenities to everything is pretty great. The maintenance and upkeep is wanting. Front light not working. Curtain rod for one side missing. One side light of the king bed does not work. No work table provided for setting up office (they are aware that off-season there are a lot of conferences). No ironing board. The iron is also broken for the steam spray. Bathroom is updated and looks more modern.

First time and last time, no hospitality. Empty parking lot but hotel charges hotel guest +20,night more than public parking. I was charged for parking I never used. It would be better to book a hotel further out for less and use public parking. The distance to the restaurant and lifts are closer with less walking distance from public parking than hotel. Nespesso charges per cup $5, hardly use so likely stale pods. It's more like a motel than a hotel. Staff believes a pull out sofa and double bed is an upgrade from a king bed. Inefficient and not enough staffing to PC, there was always a line at check in/out.

We had a good experience staying at Aava. It was minutes away from the Whistler village.

Another quaint hotel in Whistler. Some good points and some not so good points. 1) friendly service and efficient check in 2) they have underground parking but small if you have an suv and price per night on the pricey side 3) dog friendly 4)has a small gym, hot tub, heated outdoor pool, complimentary wifi, and dry sauna 5)has a Nespresso in the lobby but you have to pay and minimum is $5 6)furniture and carpet are on the old side and may need to be replaced soon 7)hotel is situated on the edge of the village so distance to ski lift, upper, and lower village is a trek to walk

Aava is a very beautiful and comforting hotel right on the edge of Whistler Village and within easy walking distance to many restaurants and attractions. The staff was very attentive, professional and courteous. The room is your typical lower budget hotel accommodation with a very nice modern feel. The entrance and lobby is beautifully designed and charming. And parking is plentiful and moderately priced. I highly recommend staying here on your next trip to the area.

Aava Whistler is well kept hotel. The pool and hot tub patio is nice for lounging. The rooms are nice and beds are comfy. However, there is not much space for an suv in the tiny underground parking spots that you pay $22 a night for. Also, we were woken up two days in a row at around 8 AM for various reasons. Either by phone ringing and by doors slamming open and closed right outside our door. Thank you!

This hotel really doesn't deserve more than 2 stars. Other than the fact that they're very close to the village, there is nothing going for this place. It's ultra expensive for the stuff you get. First of all, they don't have room service for food. They don't even have a brochure that normally hotels put in rooms to tell more about the hotel and amenities. The staff is quite rude. We asked multiple times for a room that would suit our needs as we had a dog that they knew about (and we informed them many many times about it) but they intentionally did nothing about it and kept on repeating the same thing over and over again. If you want to stay somewhere good, stay at Crystal Lodge which seemed to be more central than Aava at least. The only reason why i gave them 2 stars instead of zero is that the rooms were clean although they were ridiculously small for the price we paid. Definitely over priced, would not stay here again for sure.

The structure itself seems older but the units and common areas have been updated with modern furnishings. We had a king bed and a gas fireplace in our room, with a view of the street...fun for our son who loved to watch the traffic and snow plough. Courtesy late checkout is 12pm and $10 per hour after that. The room was super clean and the bed very comfortable. Spacious room. The shower worked well. The staff was very friendly and accommodating. Only 2 min walk from Whistler Village but far away enough for it to be quiet. Price was reasonable considering the location. Parking is $20 a night. No breakfast or in-hotel dining. They have a snowboard and skis rental downstairs in the basement. Will definitely return if the prices stay reasonable!

The doors at this hotel is thinner than a piece of hair. Literally a single decibel of noise can be heard very clearly through the door. If you believe sleep is something you need this hotel is not the move

Kudos to Tyler at the front desk, who always sports an outgoing, positive smile/attitude. He was the one who went above and beyond to rectify an outdated/incorrect/inaccurate offer. Interestly, this puts an earlier phone call with one of Tyler's colleagues to shame, and dare I say one of his "superiors" made little effort. Okay, we all get bad days but we are a hotel aren't we? Hotel itself is conveniently located for Whister village/shops. Rooms were spacious. Not really sure what the coffee/tea set up was with Covid-19 though wasn't a big deal. Pool was small though noted the safety measures of restricting numbers and booking a time with cleaning times in between. No view from the groundfloor room (faced a wall). Wall soundproofing minimal and unfortunately located next to noisy neighbouring suite who stayed up watching TV/chatting till 2-3am. Mattress was not firm. Details like mirrors can be cleaned with better finish with the right cloths/glass cleaner. They were wiped and clearly so (if you can see the various swirl marks left by a damp cloth). 4 stars is really for Tyler. Suggestion to Aava owner or any hoteliers, hire Tyler to set the standard for customer service.

Stayed 3 nights for Whister's Opening Weekend. Booked the King Superior room on the top floor. The good: Newer hotel Friendly staff Ski/snowboard lockers for storage Close by the gondolas Relatively quiet The bad: Rooms are definitely on the smaller Can be noisy when kids are running/yelling down the halls Given the price, it was overall fine. I'd look for a roomier hotel next time I'm in whistler though.

This hotel is looking very tired and not very clean. I definitely understand the staff shortage but the walls in the room are dirty and a huge handful of hair was on the bathroom floor. Minimal cleaning during stay (which is becoming the norm I guess) but coffee and drinking glasses are not changed out without a special request made.

Hotels are funny. Aava is great at the price I paid on Hotel.com. It might not be so great at a higher price in high season. My son and I stayed there one night. The room was modern and clean, the staff was super welcoming and helpful and everything was modern-ish. Free wifi. Coffee machine in the room. Sauna. Shared open-air jacuzzi. Gas-fed fires burning in the lobby and by the pool. Bikes are free to borrow for less than (I think) two hours. We had a room with two queen beds. Our only complaint was that the room was too warm even with the heat turned off. The duvets were the arctic model that Finns use in the winter with the windows open. The were way too warm for a night in the 40s (Fahrenheit) in October. Parking is $20/night but there's free parking in Lot 4 on the other side of the village, a 10 minute walk. Other reviewers complained about the noise from adjacent rooms. I didn't hear a thing all night and I'm a light sleeper.

Has a moder feel to it however some of the units seem a little older. The room was super clean and the bed very comfortable. Spacious room. The shower worked well. The staff was very friendly and spent the time with you as needed at check in and answered all the questions. Only 2 min walk from the village stroll so situated in a quiet area of Whistler. Price was resonable considering how expensive Whistler is.

Stayed mid week ,we pretty well had the place to ourselves . Hot tub was great . Good room ,close to everything . Tyler was the best ! Will definitely go again .

Would not recommend staying here... 1. Distance to ski entrance (it's about 3-4 blocks and "think" about it... you have to lugged your ski gear and walk with your ski boots). 2. parking very expensive vs public parking that is nearby 3. Furniture is old (I would stay at Westin or Hilton) 4. Carpet -- needs to be renovated 5. AC/Heater unit -- dusty & needs to be replaced 6. Wall are paper thin .. read other reviews... Topper: What's really bad was Poor service and hospitality. ... - Front Desk Staff was horrible. - Guest Service Manager was rude & pushy (Note: Canadian staff was nice but other non Canadian needs cultural training in Service). We asked if there was 2 queen bed available. Front desk staff told us there was 2 beds available... little did we know.. (after we moved to the new room) .. it was a "couch that can be converted to a "pull out" bed". Seriously, the staff has no common sense. As we paid for a pricier rate larger room ..why would we want to be downgraded to 1 bed and a couch? And pay the same rate?? Anyways, front desk staff debated with us to say we agreed to the couch bed.... After being annoyed from her explaining why & wanting to win the conversation...she finally changed us back to our original room. Of course, no matter how she resolved the situation. . It was poorly done as she was unfriendly, non servicing, and had to say the last words. Never thunk twice about how the customer has been misinformed and inconveniently shuffled for lack of better judgement. Baffling how the service "lacked" genuine sincerity, tactfulness, hospitality, apologetic and also thanking the customer for their business. Even greeting of the guest walking in was not a priority. I had written to the General Manager about the incident and I never received any response back. So this says a lot on how much they care about their Guest. Advice: There are so many hotels nearby AND closer to the ski entrance... I highly recommend doing your research and map out the area. They advertise convenient. .. but 5min walk is more likely 15mins IF you have to walk with all your gears and in snowy/slippery conditions. ...Hilton is the best spot or other hotels within the village area ). It would have been tolerable but with the poor hospitality... I have to rate this as the worse hotel accommodation. And it's not a cheap hotel to begin with.

Awesome one night stay! Amazing hospitality by this group. Aava Whistler gets top marks from us for cheer, hospitality and going the extra mile. Booked on Expedia and had a few questions with regards to an early check in as we wanted to drive up from Vancouver, change for Scandinave spa and then head back out. Check in was as requested at 11 am!!!! Not only that but the entire staff signed a birthday card for my fiancé. Room type was ready as requested with a big king bed . The wifi was free which is a huge plus as we both work from our devices and when you pay $300 plus for a room, wifi is just a nice touch. Loved the big screen (we got in from the keg to watch the bachelor in mud masks). Morning as I slept my fiancé used the very well appointed fitness room and sauna/ pool/ hot tub. Staff was so great . On the ball. Room was even a late check out. We felt so welcomed and will repeat this summer . Just watch out for the fridges ! We packed salads and they were frozen solid so maybe just stash a cooler if needed. Also great shampoo and body wash. We want to buy some ! Thanks Aava! 5 stars from Ryan and Ashley. Will repeat.

Check in was weird. The 3 of us checked in at the same time at around 11:40pm. My colleagues were checked in, but by the time I get to the counter they said my room is not ready. I had to come back to get my room. Came back at 3:20pm and I was able to check in. I received room 404. The room has a really high ceiling but the washroom is pretty small with very little countertop space. The hot tub and pool looks pretty good. While the gym is kind of small. But overall, decent hotel.

We stayed at Aava hotel for 5 nights and we liked it a lot. Hotel Aava is very close the village and ski lifts. We were welcomed by IVETTE at the front desk who was very friendly and very professional. Helped us to answer lots of our questions about Whistler in our Slovak language. We will be coming back again in April. The room was very nice and modern looking so we liked it. We really wish to have BETTER bed in the future as the one we had was extremely soft and not comfortable. Adriana Antonic

We had booked two double rooms for 7 people. David the front manager made sure we got another room that was more comfortable as a family. Him and his staff went above and beyond to make our stay comfortable. Becks in reservations was also super accommodating with all our changes to our reservations even helping out after our cancellation period was over. We had some issues with pushing dates because of COVID restrictions. Hotel is at excellent location from the gondolas, rooms are comfortable and clean. We really enjoyed our stay and will definitely come back. You can find other hotels with same location but the staff made all the difference for us. Thank you so much

Imagine hearing a digitized voice say "low battery discovery" every 5 minutes for 2+ hours starting at 11PM after a long day of snowboarding. This is exactly what greeted us on the last night of our stay. No apologies from the hotel...instead they stated it was a malfunction in their system....as if we needed to just suck it up...my two star rating is generous and has more to do with their location rather than the actual hotel. The walls are paper thin and you can hear everything going on in the adjacent rooms and in the hallways (including the outburst of profanity by the neighbors when the smoke detector went off...). The rooms, although nicely decorated with a new contemporary look, are very small. There is free Wi-Fi...but for some reason, it didn't work on any of our laptops, tablets, or iphones......it took an IT specialist in the group to reconfigure his network settings to get the wi-fi working on the laptop...I would definitely say not very accessible even if it is free. Hopefully, no one else ever encounters this "malfunction" in their system....and it was a random fluke. Based on my experience, the only reason I would recommend this place is because of the short walk ( less than 5 minutes) to the lifts and village.

Decent pricey but a little pricey for the size of the room and bathroom and in general. However, friendly staff and friendly to dogs. Lots of parking spaces: the west side, east side, and even a few on the streets although it's a bit small. Pretty clean and organized. Quite convenient too and free no password required wifi.

I enjoyed my stay here. Hotel room was nice and the staff was accommodating. We requested a 4th floor room and I think this made our experience better. We could hear people outside in the hallway talking but it was only a few incidents, nothing too distracting and honestly to be expected. I wish there was more counter space and places to hang towels and robes. We ended up requesting new towels each day because there wasn't adequate space to hang them up to dry for another day of use. Please consider adding hooks to the back of the bathroom door or additional towel racks. Location was nice. It had some pros and cons though, it was about a 2 minute walk from the main village area. For me, this was great. I love going out and having a good time but after a long day of skiing it's nice to be able to go to sleep somewhere quiet and sleep in. If you stayed right in the village, this wouldn't be an option because there was always people out walking around and partying. The bars are also always playing loud music. It's a fun environment but don't plan to get any sleep if you stay in that location. However, the Aava is a longer walk to the ski hill, about 8 minutes or so. It feels longer with ski boots and skis over your shoulders. Also, really loved the heated pool and hot tub after long days of skiing powder! I looked forward to it each night. We also utilized the black tie ski rental in the basement of the hotel and the skis were awesome, not your typical rental skis and the process to rent was very easy and hassle free. Price was also right too. Overall, I liked staying at the Aava and would recommend it to friends.

Not bad, not great. We paid $118/night on a long weekend, which was the best bargain we were able to find of the 3.5-4 star properties in the area. Pros: The location was convenient, there was free working WiFi, and the rooms were clean. The front desk staff were also very friendly and helpful. Cons: As others have said the walls are thin - I woke up to bhangra music playing in the hallway at 3am. The pool and hot tub were TINY and always packed. If you get a deal this place is A-OK, but next time I go up I would try to stay elsewhere.

The only good things about this hotel are the location, the friendly stuff & AC, the rest is a little bit disappointing. While I can live with small rooms ( 2 Queen size beds , high ceiling but no place for luggage ), I can't live in a hotel that can't even provide a normal amount of soap & shampoos for 4. We stayed there for 3 days and all they gave us was 2 tiny soap bars for the whole stay & 2 tiny shampoos. The bathroom was not very clean. I was also suprised to get only 4 k-cups per day. ( first day they gave us only two k-cups for 4 guests ). We paid $255 per night. When we just arrived the toilet paper was 90% used and all messed up (like if it was a cat who was the last to use it ). The room also had no toaster and no microwave. And for the first evening, the internet connection was down for almost 1 hour. I won't be coming back.

Decent place to stay - 4 stars from the price booked through hotels.com. The staff were really friendly at check in and offered great restaurant recommendations! The walls were really thin and we heard a really loud snorer both nights we stayed. Granted, he sounded like a saber tooth tiger purring through the walls. They have aveda products which I appreciate, as well as a mini fridge and keurig. Beyond that the room was standard. I'd recommend it for the price and would stay again.

LOVED THIS HOTEL! again, Yelp reviews were so true. Loved our room! Wanted to add another night, but we hand pending reservations. Location was excellent. All walking distance to the Whistler Village. The room was clean, well furnished, king bed that you dont want to get out of bed! I agree with the other reviewers and recommend this location. Note, this is not the high end hotel that you are greeted by valet or bellman. But organized and friendly staff. We just grab the luggage cart and unloaded/loaded our luggage when we checked in and out. Very casual, but was perfect for us. We walked just 1 block to the village where all the restaurants and market was located. Very good location and accessible. Has a huge nescaffe machine that makes coffee. Inside the room a kreuig machine with coffee and tea pods. Free wifi. Free Parking. Would recommend this hotel. Loved the room!

Stayed 2 nights this week. We asked for a kettle to make tea and we were able to borrow one from the front desk. They also provided 2 robes for us to use, as it was snowing and we wanted to go to the pool/hot tub. The room was just ok- the floor could have been cleaner, the door to the bathroom was dirty with stains on the walls and the bathtub fixtures were rusty- the plug was broken in the tub and removed and you could see down the drain- ew. The hair dryer had melted plastic parts on it. I had to wash the mugs and the coffee maker was dusty, the counter had dried up glue spots on it. The elevators were very run down, rugs filthy and holes in the wall. I travel with Lysol wipes so I wiped down all the surfaces, but guests should not feel that they have to clean a hotel room when they check in. The closet had broken hangers in it. Glad we were only staying 2 days and not on a weekend. The best part of our Aava stay was location to the village and the fact that the property was not very busy.

Save your money!!! DON'T STAY HERE!!! We booked three connecting rooms.. 3 full bathrooms, 3 beds, sofa sleeper & kitchenette for my brother's 21st birthday. Paying roughly $1,350! On March 11, 2018 Around 2am after some of my family members came home after a fun filled night in the village. A guy who claim his name to be Maverick came into our hotel room.. without knocking blind sided us stood near the bathroom (our lights were off) and told us to "shut the fuck up and walked out". Not identifying himself or anything. The 4 out of 8 of us was in shock. Wasn't sure what just happened. We were in the room talking. About 30 mins later it happened again. This time he actual knocked on the door. Came in our middle room and threatened us to shut the fuck up and if he heard another peep he would call the cops. We asked him nicely if he could simply just ask us to be quiet and we would, instead of coming in here telling us to STFU. And his reply was, I don't have time for your bullshit. (Yeah great customer service... NOT) after paying 1,300 and being told to STFU for literally talking loud.. one of us decided to call down stairs to speak to manager to try and resolve things. No one answered. Decided to go down stairs and when MAVERICK saw us he immediately told us to go back to our room and pack our stuff. He said the police will handle you. He also lied to the police telling them he knocked on our door and asked us nicely three times to be quiet which never happened. He never identified himself until the police arrived claiming he was security when in fact he wasn't. We ended our trip early. 4am driving back to Seattle. When working in customer service there's a way to handle everything. No one here knows what their doing. Called multiple times to get a hold of someone to handle this matter and no calls back! Always referring to someone else. Save your money don't book here. Pay a little more and stay in the village! It's a hassle to drag your equipment. The coffee machine downstairs cost $5 and machine doesn't work! Limited parking on this property. Rooms were dusty. You can tell because above the mini fridge dust was collecting on the snacks they were trying to sell. Curtains had old taping. Showers were odd. Only half of the shower has a mirror or blocking. No sliding door for the other back half. Old love sofa on each elevator. Cleaning carts were left out all day in the hallways making it an eye sore! Only cool thing about this place was the soap dispensers in each bathroom.

We were here on the weekend and was treated rudely by an employee named Maverick. Our room was a little noisy and the employee told us to "shut the F up". When I came down stairs and demanded to speak to the manager, the employee Maverick would let me because there were no managers. He called the cops trying to protect his job and changed his story. The employee said he told us to be quite and wouldn't man up telling us to shut the f up. I have made a dispute with my credit card and will not pay for the nights we were there due to the breach of contract on Aavon hired an employee that treated their guest with f bombs. We are still waiting to hear back from the general manager.

Stayed here for one night. Initially they put us in a room on the first floor. Next door was a yappy little dog barking like crazy. I asked to be moved and they switched our room to a nicer bigger room right away. The staff were super nice and accommodating. Only complain the bathroom was a bit small and when you first walk in the room it doesn't smell so fresh... The room was overall clean but just the initial smell was a bit off putting. Really close to the village. You literally walk across the street and you're in the village. Location was perfect and convenient.

This place was rather disappointing . It just offers a place to stay near a good location. The only reason to stay is that it's across the street from Whistler Village. The room is tiny and plain, like a renovated motel. There's no table for a laptop or anything. There's no view of anything. There's poor soundproofing so you can hear people walking by the door and outside the window. Students were staying here and kept waking us up with theirs chatter in the night. Worst if all I noticed that I can see pasts the blinds and make out what's happening in the rooms as I was walking outside at night.

This is our second time we've stayed at the Aava, and it's now our go-to place for getaways to Whistler! The rooms are just right: The bed and linens are perfect, sauna, hot tub and heated pool are perfect too, and to top it all off, there's an industrial Nespresso machine in the lobby! We love coming here!

Would stay again. Great location with 7 minute walk to lift. Has all ski amenities you need : ski locker, on site ski shop, covered parking, laundry service and laundromat. They also will take boots overnight and dry them. The gym is a tad small- but they have a large hot tub and sauna. Room service is quick- they also cleaned the room before we got off the slopes, which is early since whistler closes at 3pm to ski activities. Prices are great for village.

Nice hotel near everything. Rooms were noisy for to thin walls and doors. Bathroom had great soap and shampoos. One downside is they charge you $21 a day to park as a guest. I am not accustomed to that and felt it was a sneaky way to handle parking when we checked out. Otherwise a pretty great spot.

This place is nice, but not nice enough to pay full price. The only reason I stayed here was because we got a good deal, but weekend prices when I went was $280 which is completely ridiculous. For that price you might as well look at the Westin or Hilton next door. Also parking is $19/night!! That was also ridiculous, but if you also use Foursquare, then check-in on that and it will give you a deal for free parking. You just need to show it to the front desk. I think the reason why everything is so expensive is because it's a short walk to the gondolas, but other than that, they don't have that much going for them. The rooms were a decent size, but in a ski town I expect more hooks around the room to hang up coats and ski jackets and all my cold weather gear. There is a small closet, with a very minimal amount of hangers. How hard is it to install some hooks on the wall to hang up my ski pants and jacket after a long hard day of shredding? They do have lockers downstairs for all your skis and snowboards, so that was a plus. The walls in between the rooms are fine, it's the doors that are paper thin. I could hear everything outside, from the maids talking to each other to a screaming child at 7am who didn't want to go outside. If you get stuck next to loud party-goers, then you should beware because you WILL hear them. My other complaint was the super slow and flaky internet. It wasn't just the wifi, because we also used the LAN line for our laptop, and even that dropped out a bit. The wifi is free, but it's super slow and not reliable. I was only able to use it to check out other yelp reviews. The only thing I absolutely loved here were the pillows. They were super soft and squishy, but too bad I wasn't able to sleep long with all the noises I heard late at night and early in the morning.

Such a great location and all around service. Anytime we needed anything it was provided immediately (more towels, extra soap, activity recommendations,etc), . The main reason I am giving such a great review though is because after we discovered we forgot a cell phone at a restaurant in town and were on a plane, headed back to Chicago, the hotel staff made sure we got the phone. Since we didn't forget it at the hotel and had already checked out, they really had no obligation to help. They did however and mailed it to us. We are extremely grateful!!! Thank you!!! Hope to get back to Whistler soon and will of course only be staying at Aava!!!!

I have mixed emotions about this place... Pros: Beautiful hotel, very pretty and gorgeous rooms. Service was good, not great, but good. Aveda shampoos and conditioners in the rosemary mint scent. Free Wi-Fi. Cons: Noise coming through the walls and the hallways, strange location. Parking is expensive, but all hotels here are like that. I ordered room service that gave me food poisoning (from White Spot across the street).

We just spent a fantastic night at the Aava for the Gran Fondo bike race. From Check in to check out, the service was fantastic. We got an early check in, complimentary parking (thanks foursquare) and super friendly service the whole time. The rooms are clean and comfortable, and the beds are super comfy. Lots of pillows and a memory foam mattress! The hot tub and pool area is a bit small, but it was lovely and clean. The prices are good and the staff are fantastic. The hotel is also super bike friendly. They have a bike service station, secured bike valet and they let us keep our road bikes in the room. We will definitely return

We've stayed here before, overall nice place, nice staff and good rates however noise level music was loud till 2am.. called front desk to deal with the noise but nothing was done. Time to check other hotels!

Aava is a great, affordable option to stay in Whistler. The rooms are really quite small which made it a challenge to lay out damp ski gear to dry for four people but they were clean and updated and the beds were comfortable. There are ski lockers available right near the entrance and the walk to the lifts is short and convenient. You are in a good location to easily get to other restaurants in the village as well. The hot tub isn't huge and seemed to get quite busy. Definitely a good hotel option for the quality and price