Jakub R.
Google
Unfortunately, our stay was far below expectations. While the property may look stunning on Instagram, the actual service and experience were deeply disappointing.
The service was unprofessional from the start. Despite repeatedly informing the staff that we do not speak French, many continued to speak to us in French even after several minutes into conversations. Basic communication in English was a serious issue for many team members, including understanding simple terms like “cutlery.” In a hotel of this caliber, that is simply unacceptable.
Housekeeping was superficial at best. The same clumps of dust remained under our desk for the entire stay, indicating that cleaning was done just to tick a box. Towels were replaced, but nothing more. The minibar was never restocked unless we called reception daily just to ask for water. And the fact that there was no complimentary water provided each day in the room is honestly a bad joke for a hotel in this category.
The gym was in terrible condition dirty, poorly maintained, and under-equipped. It was frankly unpleasant to even consider using it.
The worst part: we were bitten by bed bugs in our room both myself and my young child. This is completely inexcusable and raises serious health and hygiene concerns.
This is one of those places that photographs well online but fails to deliver even the basics of guest comfort or proper hospitality. A serious rethink of standards and service is urgently needed.