Abbott Northwestern Hospital

If I could give zero stars, I would. I arrived at this ER experiencing severe anaphylaxis after unknowingly consuming peanut butter at a holiday party. Despite my friend and I explaining my symptoms and difficulty breathing, I was asked for personal information at the front desk and told to wait in an empty waiting room. I waited about five minutes before triage saw me, and by then, I was vomiting and struggling to breathe. After being moved to a room, I was asked to explain my symptoms to three different staff members, delaying care. It took 30 minutes for me to receive epinephrine, a critical treatment for anaphylaxis. Meanwhile, my nurse, Nick, repeatedly failed to insert an IV, causing unnecessary pain, along with a second nurse who also failed multiple attempts. Only after my friend advocated for me was I given oral medication, which should have been an option from the start. The lack of urgency and incompetence left me in tears. I was discharged after 90 minutes, even though monitoring after epinephrine is typically four hours. As a Black woman, I felt my symptoms were not taken seriously by the all-white team. This was the WORST experience I’ve had in years of managing a severe peanut allergy. I do not recommend this facility to anyone needing urgent care.

I had major surgery and five days of inpatient care. There were glitches that made me wonder if the hospital had not recovered from the pandemic. Foremost, my physician’s requests for service from Respiratory Therapy and Physical Therapy were not met. They just didn’t show up. When I woke up after surgery I was in intense pain with a burning feeling in my bladder. Turns out my catheter line was kinked. This should have been noticed in recovery. It took a very long time for alarms and calls to be answered. There were several instances when I counted my IV alarm to more than 600 loud, aggravating ‘beeps’ before someone answered. The Nurse call wait could go up to 30 minutes. I know that staff levels and performance expectations are set by Administration, and I question their decisions.

Our hometown hospital did not have the expertise and facility to care for our 91 year old mom. She was life flighted recently for emergency vascular surgery. My brother sister and I spent 6 days visiting with her while at abbot northwestern. We cannot say enough about the professionalism and the genuine care we received. Everyone we encountered from surgeons, drs, nurses, aides, reception staff, emergency room staff security to food service made an awful, scary situation so much more bearable. They treated us like real people, mom loves to tease and enjoyed interacting with the staff. We wholeheartedly appreciate each and every one of you. Thank you

Was diagnosed with a heart disease that was genetically passed down from my grandmother and had been in search for a place that I felt I could trust the doctors and nurses, Cardiologist and good bedside manner and I've been to many cities. Many hospitals saw many different cardiology teams and how disappointing it was. I felt hopeless after years of being in search for a place that I could trust. Like I said, I was on my last limb and my husband. I decided to come here to abbotts and northwestern in Minnesota and I couldn't be more pleased. I've got the answers from the moment I walked into the door. Every person in every different department that I ran into have been 100% professional. Kind caring. Want to help you? You just get that feeling and when you know you know then their bedside manner is unbelievably wonderful just as everything especially when it comes to your life and I trust them 100% better. Thank you! Thank you so much for giving me hope again when I had lost. Hope literally. Thank you, abbots northwestern

I had a scheduled heart procedure for Friday. I live ~300 miles away and had to book a flight and hotel. I show up to my procedure only to find out the brilliant woman who scheduled me didn't actually schedule me for my planned heart procedure, but an office visit. The doctor was understanding and told me he would get me on the operating table same day ASAP as an emergency case. It wouldn't be for the planned preventative procedure, but an interventional procedure to open a blocked artery. After 7 hours of waiting I was told I would have to wait until until Monday for the procedure I was assured would happen on Friday. Waiting until monday causes me to miss my return flight and even more time at work. So I traveled ~300 miles, spent almost $400 and took time off work for a planned procedure that never happened all because of the pure incompetence of this hospital. Not to mention I'll have to fly out all over again when they actually schedule me for my original planned procedure. Abbott failed me at every opportunity this trip.

I walked in and asked if they had urgent care because I think I have an ear infection and I didn’t wanna hold anybody up with more urgent matters. Kara at the check-in was so rude from the very first interaction. Yep, we have urgent care and the emergency room and you don’t get to decide, we do! I never considered that I would have a say in who sees me, simply did not want to hold up care for others if I was in the wrong place. Apparently, I was. Sweet way to belittle your patients before they check in. Do better. We all have bad days. Just be kind. It’s so easy.

My mother was admitted to Abbott Northwestern E4 ward from the River Falls Hospital ER. My mother was recently diagnosed with end stage cancer in her abdomen and lungs. The medical staff at ANW knew that she needed aspiration of her lungs asap to relieve the breathing. It took them over 48 hours to have this done. Various nurse support staff were quite abrupt. It's obvious that many should not be in the caregiving field, as they do not "care". It's just a paycheck for them. A family member is terminal, surrounded by other family with love and compassion, yet the medical staff is cold as ice. Also, during my mom's stay, she had to be moved to another room to make space for another patient. However, when my father asked the staff why my mom had to be moved, the response was, "to make room for someone who needs care". What? We had not moved to a hospice situation yet and my mom required plenty of care! In the process of her room transport, all personal belongings, food items were piled in top of my poor, frail mom, like trash, to be moved to the next room. The nurse, Amina, became quite curt with my parents and not appreciated. When people are closing in on the end of their life, and family members will suffer a huge loss, a bit of compassion goes along way. We did not have that experience at ANW and hope and pray that I don't end up there someday.

I came early morning for an MRI. The main entrance receptionist gave clear instructions on how to get to the department, and the technician Ester gave excellent care. She brought me a cup of water at my request and checked in often to make sure I was comfortable. Every need was under her consideration. If you need imaging, Ester is your lady!

I have ALWAYS had positive experiences when I've come to ANW. In the past, I've only come here for emergencies--fell and hurt my hand, eye issues, and one time getting outpatient surgery in 2004. However, last week was my first time as an inpatient. If you've read through my previous reviews, you will have discovered that I had my first gallbladder attack in November 2012 while I was a resident of Maryland. I had the unfortunate experience of going to Laurel General Hospital and received subpar care. I was advised at that time to get my gallbladder removed, but I sure as hell wasn't about to get the procedure done there, so I declined. From about 2013 until last Thursday, I was symptom free; however, I experienced the same gallbladder attack around 1 a.m. last Thursday. That pain eventually went away, but another intense pain continued and did not go away. I was shaky and weak and decided I better go to the emergency department to get checked out. When I went in, it was around 6 a.m., and no other patients were in the lobby when I arrived, so I was tended to immediately. The nurse took my vitals and placed me into a room. Another nurse named Richard was my caregiver after that. He was very compassionate and kind took EXCELLENT care of me. He placed my IV, gave me fluids, and pain medication. Shortly thereafter, around 7:30, I got my abdominal ultrasound, which showed that my bile duct was dilated and might be blocked with a stone. I was advised to get an endoscopic ultrasound (EUS) to sweep clean the bile duct, then get my gallbladder removed, which I agreed to have both procedures done. I had quite a few doctors come through before my EUS to check in on me, make sure I was the correct patient, and knew of which procedures I had agreed to have done. The EUS done around 1 p.m., and when I woke up in the OR, it was a little bit after 2 p.m. The EUS went very well, and the stone blocking the bile duct was able to be removed. The only issue was afterward was that my throat felt so bad because of the tubes that had to go down my throat. In the recovery area, a nurse named Iris was WONDERFUL! She kept checking on me and giving me ice chips. I was scheduled to have my gallbladder removed the next day (Friday) around 10:30 or so and was admitted. I was disappointed with how long I had to wait for my room, which was a good 3 hours or so (UGH!), but I finally made it there around 6:30 and was happy that I was given a private room. I have to say that all the nurses who cared for me when I was in my room pre-op and post-op were great, and the two standouts were Reza and LaVivian. They were AWESOME!! Five stars for these two! My surgery came and went without complication, and Reza was incredibly kind, helpful, and very straightforward. He helped me get out of bed the first time after my surgery, and I was in so much pain that I didn't want to move, but he was patient and stern with me and in so many words told me to get my ass out of bed and into the bathroom. I finally did and things got better on their own. He was Johnny-on-the-spot checking in on me and making sure I had everything I needed. LaVivian was one of the night staff nurses, and she was kind, compassionate, and HILARIOUS! Absolutely loved her! I hated that she had to go back to her station, but it was all good. About three doctors came in to check on me throughout my stay, which very thorough, in my opinion, and the nurses were fastidious with my heparin injections and pain meds and to take vitals. I was never in too much pain from my actual surgery; however, I did have an issue with back and leg pain. Because I was strapped down on the operating table and have spinal stenosis and was on my back for so long during gallbladder surgery, the upper part of my left thigh was numb, and I had constant pain in my back on both sides, which then radiated into my legs. That was the worst of it. Of course, now, those problems have resolved. I disliked being woken up, of course, to have my blood drawn, but it's a hospital, and that's just par for the course when you're an inpatient. I didn't eat a whole lot, but as far as my first experience with hospital food, it wasn't bad. I ate mostly Jell-O and water ice, drank mostly cranberry juice and water, and on my last day, I had my first full solid meal of scrambled eggs, a veggie sausage patty, French toast, raisin bran with soy milk, and more cranberry juice. On my last day, the doctor came in and said I could be discharged and that it would take about an hour, but it took more like 2 or 3 hours; nonetheless, I was happy to be leaving. Reza tended to me and ordered an escort. He was able to make me and my husband laugh and was just a super star of a caregiver. I will never forget the great level of care I received during my stay. This is why I will always go to ANW for emergencies and anything else. Thank you, ANW staff, for taking very good care of me!

I had a family member come in for a quadruple bypass and the experience was not great. The surgery went well but the patient care needs work. We sat in the waiting room for hours waiting to go see her and the nurses response was whoops we forgot. They have continuously forgot to bring meds, water, ice chips. I understand that emergencies happen, but ICU should have better care. I'm sorry I forgot is not an ok answer.

If I could give zero stars that's what I would give. Had botched breast surgery, was told scheduling error . NO APOLOGY or anything was wor St surgery of my life . Waiting to go to surgery felt like a war zone with schedule change people leaving early for weekend. Was also told not to eat night before surgery my surgery was around 5pm was told would be fed when wi woke up they gave me crackers . I could go on about this . I'm now looking for better health care

My 76 year old dad was brought into Abbott on April 30th of this year for a headache that wouldn't let up, insomnia and confusion do to his lack of sleep. They ran multiple tests and couldn't find anything wrong with him. Very frustrating for him and for us his family to watch him suffer so. Two weeks later with no improvement or diagnosis the Drs started mentioning releasing him. Though we wanted to find out what was causing all of his symptoms, we were willing and happy to have him home. The release never happend. They claimed my mom couldn't care for him and threatened to call adult protective custody on her if we tried to take him home. He was fed antiphycotics for weeks. He lost 30lbs and got to weak to eat, do physical therepy or use the bathroom. When I asked why Ray had to have a depends on they told us he was incontinent, when I asked why he was no longer receiving physical therepy, they told me it was behavioral, when I asked why he wasn't eating the excuse was always the same, he is just resting- AKA improperly and over medicated. Ray was held at Abbott for 48 days! In this time we as his family on numerous occasions, sometimes daily asked for him to be taken off the antiphycotics . Our pleas fell on deaf ears. He remained on the antiphycotics that caused extreme hallucinations that would give him panic attacks, the drs solution- you guessed it ... more antiphycotics! On one occasion I don't like to recall I walked in and he was buck naked tethered to the bed , mean while sitting right next to him ignoring his cries was his useless 1:1 caregiver on his phone! After learning much about the meds he was on, countless nights of studying human rights and much heartache, I was able to recite legal jargon to the best of my self taught ability and he was release 3 days later. Ray made it home to see his wife Deb, son Steve and to breath the fresh air again ( oh by the way Ray was denied fresh air for his 48 day stay) I am sad to report he died shortly after arriving home. Not even 2 months later! If there is a take away here it is that the overuse of antiphycotics in the elderly is going up every year. Please beware of any medical facility that wants to put you or your loved one on antiphycotics without a solid diagnosis. Also know you and your loved ones do have the right to refuse treatment, a lesson we learned to late. I wish the best for all of you in the journey of your own personal suffering and struggles, that this life can sometimes inflict. Rays Daughter

Chose to bring my wife here after reading the reviews of emergency rooms in the Twin Cities. This is a first class facility staffed by highly competent professionals. Going to the Emergency Room is never going to be a great experience, but they did everything anyone could have asked for. Highly recommended.

Rubbish staff, So very rude and made me feel as if I was bothering them, one of my worst hospital experiences ever if I'm honest. The nurse looking after me was so condescending and belittling, treating me as though I was a child! All they were concerned with was getting me in and out as quickly as they could, I understand places are busy and need to make room for more patients but I would have preferred a little more tact and respect. I was made to feel as though I wasn't sick enough to be there. Following up has been a disaster to access my medical records, more of this same get rid of attitude. Not to mention they lost my jacket!

This hospital killed my mom ,,because the nurse refused to return her oxygen mask ,,,the nurse told my mom you had a heart operation and now you can breathe on your own ,,,,,20 minutes later my mom died, intensive care unit 4th floor nurse Emily.,,, I know all this because the phone was left open, I didn't see anything but I heard everything.......Even before they killed my mom...my mom said that the nurses were very rude,..they ignored my mom's wishes and even denied to give her food.,,I wish I had paid more attention to what my mom was saying, I thought everything was a doctor's order, but it wasn't, the nurses ignored her and were always lazy, playing with the phone, My mom didn't speak English well and they took advantage of that .

I recently was in Abbot for a neck fusion. The first night I was there I was awoken by my nurse after having two disks fused together. I was in a deep sleep when nurse Mary tried waking me. She said she needed me to put the medicine between my cheek and gum. I asked her what was in it? She replied I don't know. I then stated Mary all over my charts and even tattooed on my arm is information telling you I'm allergic to opiates. I said you need to know what's in the drugs you're giving me. She used her phone to look up the drug and found it did in fact have opiates in it. I said, "Mary you could have killed me". Her response was well I looked it up to which I replied " only because I asked you to. I had to ask four times to see the charge nurse before Mary would get her. After I explained what happened to the charge nurse Mary was reassigned. After Mary, I feel like I was punished by the people that worked with her. I asked several times for a Dr. but was ignored. I pushed the button for the nurses stationed and was ignored intermittently. The alarm for my oxygen levels kept going off that set off an even bigger alarm on the other side of my bed which they just came in and turned off. The only thing they would bring me was ice water and Ice. From 10:30 to about 5 am I chewed ice to keep the swelling down. I fell asleep for a few minutes and woke with my throat shut. I was having an extremely difficult time breathing. I was talking in a whisper and continued asking for a doctor throughout the night. About 40 minutes went by and the nurse came in and I was scared and furious. I did everything I could to muster up a scream for help to get a doctor. Sixteen minutes went by before their rapid response team found me. They had no explanation for my wife when asked why I wasn't given any medication through the night. They only said that because I didn't ask for specific medication (PRN) I didn't get them. Nobody bothered to get a doctor the whole night as my condition deteriorated even though I continuously asked for one. Nobody told me what (PRN) was. I believe because I got Mary in trouble I was punished and tortured during the night. If I hadn't gotten up enough strength to get that final yell out for help at a time when people around me were waking up, I believe those people would have killed me. This hospital should be investigated. They need to figure out a way so that your family can see you at home while you're in this place for your own safety. I will never go to this hell whole again!

Our nurse in the ER was SO RUDE. I'm only giving more than 1 star because I liked the doctors and Evan up front who helped us navigate the hospital as they were kind but the nurse really made our visit uncomfortable. I'm not sure how to spell the nurses name but I believe it was spelt Chimi. My husband came in via ambulance and I got there shortly after his dad got there. I tried to fill her in on what got us here and what happened before the ambulance was called. She looked at me as if I was wasting her time giving her details. My mom and sister then surprised us by visiting to show their support. We weren't aware there was a 2 visitor limit but Chimi made a point to huff and puff her way out of our room saying only 2 people can be there to the people outside. She then sent another staff woman to come in and aggressively say "3 people need to leave now." There was absolutely no reason to be so aggressive as a simple, hey we have a 2 person limit we will need 3 people to leave would have been more than enough. As my mom and sister and my husbands dad walked out in shock, Chimi walked right back in with a smirk. Being in the ER is a stressful time and having rude employees doesn't help an already stressful situation. I hope someone speaks with her and let's her know the way she treats people is not okay. So disappointing.

I just had spine surgery and I can't say enough good things. Every person that was part of my care was amazing. The nurses were on top of my pain and quick when I needed something. The doctors all knew my medical history before coming to talk to me. While I don't want to do it again I would absolutely come back here.

Uncertain if the ER Doc was having a bad Night but I felt like he was telling me that because of my Gastric Bypass and yes I was told my the doctor I saw earlier to go and get a CT scan and er doc told me to chug 2 glasses of water and if you don't puke you don't have a blockage I'm sorry I cannot chug water. I'm sorry I will not go back

My mom was in the hospital for six days due to an infection. Her room was large and comfortable. All of the nurses, aides and doctors were very friendly and informative. Any time she pressed her button for help, someone came almost immediately. They all spent time with her and were very attentive. The food was good and she liked the ability to choose her food and meal time. My mother was not anxious to leave!

On the 5th of April @10:53 am, I received a call for a thyroid appointment for today the 13th at 9:30 am. I arrived on time only to find that they have me scheduled for tomorrow at 10:30 and nobody communicated with me about it. The young lady who was to check me in was very rude didn't care about my frustration of having to waste my time, paying them for parking for no service rendered. It's a very dingy disorganized Hospital I have ever been to. I'm not interested in their business anymore.

Cindy Berlovitz, the horticultural therapist, is wonderful! She really takes her job seriously and the psychiatric patients really seem to respond well to her nature based therapies.

I slowly grew old in the waiting room. Then waited some more on a prescription. I'll give them props the staff was friendly but if my child was dieing I would go elsewhere.

This is the closest hospital to our house so in an emergency we go here. Every time me or my wife go it seems the staff rushes to get us out. We have never walked out with a solution or treatment for various different things we've gone in for. I went in with a piece of glass in my foot I couldn't get out a d the doctor said he thinks he got it. Well he didn't, it's still there. They don't actually care about treating you they just want you out so they can work less

I truly hate this place. My husband sat in the ER for over 6 hours and then when I requested that he be transferred to another hospital, suddenly, it was an emergency and I would be risking his life by moving him. The doctors in the ER were rude, disrespectful and refused to listen to me. After moving him to a floor, it wasn't an emergency anymore, so he could have gone to the other hospital. Never again!

ABBOTT NORTHWESTERN F O O D S E R V I C E S Jeez, 3 years to the month I find myself here again for surgery. I guess I like contributing to surgeons' vacation funds :-) You're Welcome. This time I was only here 5 days, and no morphine. The food quality went down hill I'm afraid. But, the good news is I am still alive and kicking. I will say it is impossible to screw up applesauce, thank goodness. However, the excellent care from ALL the staff made up for less than tasty food. N O M O R E S U R G E R I E S !!!!!!!!!

Went in for an issue I was having for 3 days and urgent care didn't help at all. Waited 30 minutes to be seen and was there for a total of two hours. Which is not bad at all for an emergency room wait total wait time. The staff was amazing and the PA Jennifer was awesome! This was the best ER experience that I have ever had. Hopefully I don't have to return again but if I do I will be coming to this ER.

I went in with injuries that required stitches, x rays and a CT scan. I was very pleased with the level of care I received at each juncture: caring, competent, cheerful. I left very grateful and repaired.

Excellent heath care with a helpful staff that listens to patients and their family observations and input. Not something that every hospital does. On the bad side, Parking is a big problem for lower and middle class family members of patients with most spaces reserved for expensive valet parking or for handicapped parking. Discharging of patients is also humiliating as those not paying for valet service are discharged through the "Poor Door" (Sister Kenny Institute) rather than through the main door which is reserved for those using the valet service.

So mad they sent my dad home with someone elses medications. 5 of them to be exact. They brought the bottles right to his room explained how to take them, even writing down instructions. He just had heart surgury now these meds have enlarged his heart and he coughing up blood. Wtf were they thinking

Staff is great. All went smoothly. However it started out crazy. You are directed to go to the Heart Institute " on the second floor" and you get in the elevator from the parking garage which also uses letters instead of numbers and are given options "A". BC". DE" you are immediately more confused. Why aren't there numbers on the elevator or at least instead of "skyway" it says "heart institute"? Why aren't the parking garage levels numbered? The current labeling is not intuitive - at least not for this 75 year old!!

My wife had Chiari decompression surgery at this hospital. The experience we had there during the COVID19 pandemic was very good. The staff was informed and knowledgeable and very helpful and caring. From the experience in the pre op waiting room to the surgery waiting room and recovery we have no complaints. She had to stay in the hospital for 2 nights and the nursing staff was very attentive and caring.

Nice people but a 10 minute ER visit and chat with a doctor cost a few too many hundreds of dollars. Made me sit around for another hour until I was dismissed. Have a heart, it was a freak accident and my friend thought it was the right thing to do. I just needed to regain my memory after a head injury from being punched by a random guy while I was sitting in my car. Why are you trying to make money off of me. To proudly claim to be "none profit" is pathetic. Of course it's none profit it's a hospital, who are you kidding. Best of luck if you are stuck here.

My horrible visit to the emergency room and hospital stay. I cannot believe a hospital that is rated as one of the top hospitals still uses antiquated techniques from the 1950's to painfully insert an IV in the crook of your arm when the use of an ultrasound to locate the vein can be used to insert painlessly! You have to know to demand the IV team. Abbot Northwestern, shame on you! Train your nurses and buy enough equipment instead of investing in beautiful decorations! Doesn't patient comfort come first??? In addition, when the doctor came in to see me - he said - never let anyone put an IV in the crook of your arm again. They lost my clothes (or which they take no responsibility), used the wrong eye drops and the wrong ostomy supplies from which I am still suffering. The IV's were squirting out and dripping all over and it was terribly painful. I would never want to go back there again. Good luck complaining to the Patient Representative, Anita Yund - they blow you off. They only say they are sorry they failed to meet my expectations. I am not giving up and will continue to complain to every organization I can to maybe at least save someone the pain. How Newsweek rated them so highly is beyond me. Try to stay out of the emergency room - don't lose sight of your belongings - and demand the IV team to insert the IV - if you are able to speak.

When did standard care go down the drain? When did nurses start joking about patients & their family out where everyone can hear? When did doing what's medically best for the patient go all the way out the window? My husband is currently in this hospital and the standard care is a joke!

My 88-year-old Mom was taken here from her assisted living facility with blood sugar counts in the 1000's. I am very pleased of the level of care she received. She started in the ICU and progressively got better every day. We were well informed and reassured of the high-quality care the entire time while she was recovering.

Thank you to Julie and Lexi! Excellent nurses who made a terrible time in our lives livable. Not only did you make me feel like my husband was taken care of, but you also cared about my comfort. You are an excellent example of our profession. Lexi, kept your cool, your critical thinking and your smile even though you worked a double, and Julie, always a smile and a LOT of patience!

I just visited the emergency department with a friend who is pregnant and having complications that she deemed necessary for emergency care, upon arrival they said it could be an hour wait, while waiting they only called back one person, we waited two hours! I asked if they had an estimate of the wait time and they said i don't know. After two full hours they should be able to give you an estimate. My friend has to get up to work now in four hours so she decided to go home. It was a disappointing waste of time.

Colonoscopy: not enough information given to me prior to my appointment, via questionnaires. No nurse phone calls, which they said I should have gotten. I had to reschedule. Needless to say, I went somewhere else.

I have always received quality care here at Abbott. The bonus is no shared rooms here. Only major issue I've ever had was with the food. Hospital food jokes aside, it is pretty terrible. Luckily they have a Panera inside which has saved my stomach a few times, though not my wallet.

I had my baby at the Mother Baby Center of this hospital. I give it 3 stars simply because the nursing staff that took care of me after I delivered my daughter was really nice and friendly and awesome. The nurses were very good. however my Delivery experience was not so good. I specified that I DID NOT WANT any internal exams since my water had broken already...in less then 10 minutes some lady stuck her fingers inside me 3 times...I was not aloud to move while I was having contractions with out someone yelling at me to lay back down. I was not aloud to vocolize my pain and process in the way that I, at that moment was able to with out being lectured on why I shouldn't scream. I was yelled at for my body baring down even though I had no control over it. I was forced to deliver laying down on my back... THEN my baby's cord was clamped and cut before it even stoped pulsing. So...yea unless you need medical intervention this may not be a good choice for you...however it's better then my first hospital delivery experience .

My sister went in for a crainotomy today. Timeliness of surgery: 2 stars. We were told to arrive at 1pm, surgery started about 5 hours later. Bedside manner of prep staff minus the doctor: 5 stars. Everyone of these folks were efficient and explained their parts well. Excellent phlebotomist!! Bedside manner of surgeon Dr Mullan before surgery: 2 stars He did not explain the various other holes she had in her head post surgery, prior to surgery. The doctor prompted us, my sisters family to ask questions if we had any. Every question we the family asked, was met with hostility and the message that we were wasting his time and he mentioned that he explained the response to my sister already. She didn't mention everything he said to us. If you don't care what our concerns are, don't ask... Post Op Surgeon bedside manner after surgery: 4 stars. It's like he was suddenly a different person. He answered everyone's questions and was very patient and took his time, including the answers to our original questions. Timeliness of post op inital meds: 0 stars. Why in this day and age of electronic capabilities do people have to wait so long to get med approval for the post op room? It's unacceptable! My sister was reeling and crying and nearly ripping all of her tubes out before the order came through. It was over two hours post surgery. Post op nurse Rachel: 4 stars. The patient advocacy person I spoke with said my sisters post operative med orders were in place before she got to her room. When my sister got to her bed she was already behind on her med schedule and it still took over an hour after that to get her first dose in the new room. Besides that, Rachel was very sweet and useful and carefully listened to my sister and responded when she needed a higher dose, and anti nausea, she was also able to work in a darkened room to keep my sister comfortable. Post op nurse Amanda: 10 stars. She gave my sister every med she could to reduce pain and prevent nausea and did it so fast. She was amazing in a way of no other nurse I have ever met. Gilbert night orderly: 5 stars. He heated up extra blankets to make sure my sister was warm and comfortable and always responded very fast and thought of things she might need, even before we did. Morning nurse Terrie: 1 star. Picture calm quiet darkness, interrupted with every light in the place turned on, that's how we started. Terrie was extremely hard to find, slow to respond to requests, usually 30 minutes minimum but more typically an hour or more. She reduced my sisters meds from 4 to 1 but didn't bother sharing her plan with us, my sister was in a lot of pain and she wasn't proactive in getting the level of meds increased to reduce my sisters pain. This was only 14 hours after a large portion of her skull was removed. She seems competent with what you can get her to do. She was so absent that I learned how to disconnect all of the equipment for my sisters bathroom breaks, how the bed rail lowers, how her food tray expands and contracts. My brother in law had to empty the urine bowl that nurses are supposed to use to track my sisters bathroom efforts, so she could even go, it was full and we hadn't seen Terrie for several hours.

Unfortunately, I can now report that my previous visit was a bit of a fluke from the more typical emergency room experience. Also, instead of an annual tradition, my usage of emergency rooms seems to have become a weekly tradition. While I was waved in quickly to see the triage nurse again, this is where the similarity in the experiences ended. From her I was shunted to some registration people, who refused to believe me when I told them my registration and emergency contact information had not changed in the 10 days since my last visit. From here, I was whisked back to the waiting room because no beds were available. I sat for at least 45 minutes, even dozing off (yet somehow managing to keep pressure on the wound). Finally, I was shown to a bed, where I continued to wait and snooze. Then the staff descended upon me quickly and ferocity. The second tier nurse, the doctor and his rolling R2-D2 unit all hit at the same time. This doctor's bedside manner was not as good as the previous one (minor deficit), and his stichwork was not as good. Something about his manner reminded me more of one of those temperamental chefs slamming pots around the kitchen, then the relaxed and conscientious doctor who sewed me up last time. I feel it showed in the work, such an active part of the body could have used another stitch or two (and I'm betting this one leave a bigger scar). While I was waiting for my post care instructions, my previous doctor strolled by and noticed me, sticking his head in for a momentary "what, you again?" Alas, he had been there, but the luck of the emergency room draw did not smile favorably upon me.

I recently had spinal fusion surgery performed here - my third back surgery at this hospital in two years. I have always felt well cared for and informed of my care. They have large, clean rooms, and they appear to truly care about your comfort. They aren't dismissive - i was legitimately med sick and they brought in a specialist immediately to rectify it, get me feeling better, and on the right meds!! My only reservation is their new "night program" where they try not to wake you for at least six hours - not a fan - you try to call for nurse staff and it takes a significant amount of time for someone to come and by that time ugh are you in some serious pain! Other than that, truly caring staffs who sent me a card with my nurses messages of quick recovery. If you have the option i highly recommend considering them for your health care needs.

Don't go to a doctor with an office in this abomination of a facility. I have Medica and they charged me twice--once for the doctor and once for the facility--and my insurance won't cover the facility charge. What was supposed to be a $35 copay became a $150 bloodletting. And when my partner, with symptoms of a heart attack and a family history of heart attack, went to their ER by ambulance, he waited several hours to be seen. Thankfully it wasn't a heart attack, but it took those clowns so long to see him that by the time they got the EEG, the symptoms were gone. Total waste of time and money.

Never mind that shtick about breastfeeding being "completely natural" because no matter how you look at it, doing as nature intended is H-A-R-D. I've learned that there is a pretty intense learning curve for mom and baby during those first few weeks of life and without the assistance provided by the ladies at Abbott Northwestern's Infant Feeding Program, I don't believe I'd have had the same level of success I have so I can't recommend the services provided by lactation consultants enough to any new mother who is inevitably struggling with breastfeeding. My daughter and I had an impromptu in-room session with one of the consultants before we were discharged from the hospital which included the most comfortable positions to hold a baby for nursing (it isn't as obvious as you'd think!) and how to tell whether your baby is swallowing (also, not as obvious as you'd think). She wasn't able to spend as much time with us as she wanted due to prior appointments but strongly encouraged me to call back in the next few days. I cockily thought I'd be able to figure it out on my own because breastfeeding is the most natural thing in the world, of course... But then my daughter developed jaundice and was beyond sleepy allthetime. Treating the jaundice required feeding her every couple hours but just getting her to wake up was a struggle alone and then I wasn't having a lot of success encouraging her to latch on either. And every time I'd finally get her latched on, it was like someone had just clamped a very soft body part into an iron vise and was p-a-i-n-f-u-l-l-y s-q-u-e-e-z-i-n-g... ...s-q-u-e-e-z-i-n-g s-q-u-e-e-z-i-n-g... ...s-q-u-e-e-z-i-n-g... On one hand, I was determined to breathe through the pain because 1) I'd just had a baby--I can *do* pain and 2) I knew the more she nursed, the faster the jaundice would work through her system. But on the other hand, have you ever wondered what it's like to have your nipples so crushed that they start to look like red, raw, horizontal pancakes? Oh. No? Well, it effin' hurts. So I called the Infant Feeding Program and left a desperate voicemail asking someone to call me back as soon as possible, which they did. The woman I spoke with offered some guidance over the phone to tide me over until I was able to come in the following day and meet with her in person. During our second session with a lactation consultant, my daughter and I received the full benefit of the wealth of advice and guidance available from a lactation consultant. We talked about and practiced positions, angles, directions, massage, stroking and...WOW. Um, anyway, after we left, I felt confident that I finally had the tools necessary to happily work on establishing a nursing relationship with my child. And we all lived happily ever after????? Well, I'd thought so until this week I finally acknowledged a fear that has been lurking in the back of my mind for the past several weeks. I returned to work a few months back and have been using an electric pump when I'm apart from her and sending the expressed milk to daycare. And then I nurse her myself in the evenings and on weekends. There have been no snags with this arrangement and I've been operating under the assumption that we could easily maintain this schedule until this fall because I hope to continue nursing her until she is at least one. Except that lately my supply has changed and by the end of the week, I can't pump enough to feed her for the day. Now, I'm pretty stingy so the thought of running out of free breast milk and having to pay for formula gives me apoplexy. So I called the Infant Feeding Program again and spoke with a lactation consultant who helped me come up with a new plan to overcome my immunity to the pump and rebuild my supply. I've already noticed some immediate positive results and feel confident that making some slight modifications to my current program will achieve the results I want. I never in a million years would have made it as far as I did without the assistance from these professionals.

Most hospitals are clean, this one sparkles. We drove up to the valet parking area, where they are exceedingly friendly. They go to the trouble to get my father in law a wheelchair. First thing I notice is a gorgeous waterfall. Not your average hospital decor. We had to go to the wound clinic(never heard of one) for his leg. It looked like it would need to be amputated, it was that bad. He saw Dr. O'Leary, and in two months it looked normal. They use all kinds of wraps and creams, that a regular GP or Im aren't privy to. I thought it was cool how they wrap vertically as opposed to crisscrossed. Nice, accomodating staff here as well. The thing that really wowed me was in the bathroom was a two foot wide toilet. No comment.

My dad came here for his checkups and for chemo/radiation. I didn't go with him to every appointment, but I brought him often enough to become familiar with the buildings and staff. Overall, it was as pleasant an experience as you could hope to have given the circumstances of our visits. Most people working here seem to know what they are doing. They have a lot of convenient services on campus such as a post office, gift shop, notary public and a cafeteria. We ended up using all of these at some point. The people working here are also incredibly caring. Many went above and beyond to help us and delivered bad news with a soft touch. Over the course of two years I only encountered one employee who rubbed me the wrong way and the anger he invoked in me quickly subsided when a familiar face came along and actually helped us. I'm glad we're not going here anymore, but it's not a bad place to be if you have to.

Ask any doctor or medic around here and they'll tell you. This is by far the best treatment hospital in the city. If you're bleeding out, you'll want to go to HCMC, as it is the local trauma one center to get patched up. If you have a serious health issue that doesn't involve arterial spray, this is the place you'll want to go. Remember: gunshot or car wreck: HCMC. anything else: Abbott.

Useless would be a good place to start with this place. Staff is incredibly rude in the ER department. No one should have to wait 4 hours for help. Not to mention, everyone pretty much sucks at giving directions. Not coming back here again.

This hospital is the best one I've ever been in. The nurses were very attentive to me. The doctor was helpful in explaining things. I was never wondering what was going to happen. Only one nurse was a bit grumpy on the night shift but I forgive her. These people work long hours and deserve to be grumpy once in awhile.

Delivered here. Never again. terrible experience with the nursing staff. One was snickering when I was in pain. Another kept pushing breastfeeding as baby lost weight and I had NO milk. I was crying.

I have gone through 7 months of insurance loops to finally be approved for surgery. I called to set up my last check up and am told that the pre-surgery class was today and there is not another one for two weeks. On top of that the Dr. is going on vacation. So now I have to wait another 6 weeks. The front desk staff was very unsympathetic that this was causing me stress after having to wait 7 months! If I could start over I would choose another place! So DISRESPECTFUL.

Waiting for a long period of time to have my outpatient ultrasound completed. The room was extremely hot. The staff were mostly nice except say 1 nurse who was extremely rude when checking the interns work. Parking is a nightmare and You have to pay 6$ to park for 1-2 hours. --I've had major pain, medical info and customer service issues here. Family members via inpatient surgery. To the point we almost had the member transferred when they were in really bad shape. Be sure to have a pain management plan before any surgery with your assigned pain doctor at the hospital. I also would not bring any medical equipment as a cpap machine was lost. They're some very nice helpful nurses but are hard to find. If you get one be sure to request that one for your stay.

I came into the Emergency Room for a not-so-emergency situation because all of the other Urgent Care and After Hours facilities around the area were closed. I went up to the front desk and was brought back immediately to register. It was a bit slow-going, but after about 20 minutes of waiting, I was brought back into a curtained room, was instructed to put on a gown and waited only about 5 minutes for a doctor to come back and see me. The doctor I had was very professional, asked a lot of questions and attempted to rule out other causes before giving me a diagnosis. SHe then wrote me up a prescription and sent me on my way. It's been two days and I'm feeling better already. This hospital seems to be very well taken care of and the staff are attentive to each person. If ever I have a real emergency, I'll probably request this place instead of HCMC.

Well it's past midnight on a Monday with a nearly empty Emergency Room and after waiting 2.5 hours since first getting admitted, they finally thought to take my insurance info. If the ER were busy, I might understand why my "emergency" has taken this long. Everyone is sleeping here because it seems the batteries on their phones are all dead. So not only does Abbott want to screw over their employees, seems that their patients can wait and wait.

I mean...it's a hospital and they keep you alive and healthy. I did not actually get admitted, but my father-in-law did and I think he received great care. The staff were all really friendly and nice. I like (sort of) that a McDonald's was located in the hospital for convenient food as well as several cafeterias and little snack shops. Parking if fine for the most part, it's just that the hospital is located in a not so great part of town, but I never really felt nervous. I also saw a horse in the parking lot...kinda cool (yes someone was managing the horse).