Abigail Ahern

My first time shopping here. What an amazing shop!I popped in to buy one lamp and left with five items altogether. The lady who served me was so lovely, very attentive, pleasant and friendly . I will be coming back soon.

I have never ordered from this company before but seemed legit. Ordered a lamp which was too small for my desk so wanted to return it. Have emailed customer service three times and had NO response (7 days ago now) and have called both the shop and customer service (it's the same number) and no-one answers. I've called 13 times. Yesterday, I just returned the item via the Post Office but now I'm concerned I'll never actually be refunded and I won't be able to get through. Please beware as I've not had a good experience with this company.

I love this lamp, but the bulb has blown! I know it’s a filament bulb with a screw base, but could someone please help me with precisely what type/code? I really want to replace it and get my lamp working again!

Loving my Olsen vase and Craspedia bunch bought on line in the sale. I have bought items previously and have not been disappointed with quality. The Pelican and cream Peonies I bought last year.

Do not recommend this company at all. The flowers ordered were extremely fake and plasticky. It cost way more to deliver and send them back than what I received in returns, but I still paid since I refused to throw them in the bin. Be careful if you might not like it, certainly not worth the return.

I was after a faux plant that was no longer available on the website. After mailing to see if it would return I was advised to contact the Islington store as they had one. Within an hour or less the store answered a few questions I had and I managed to purchase the product I’ve been keen to get. Great service from Cathy, both friendly and professional 👍🏽😀

I visited the shop in Angel and fell in love with a few accessories and pieces of furniture! Before placing an order, I checked Trustpilot and Google Reviews, as I’m always cautious about having a bad online experience. Once I placed the order, I received my items quite quickly via FedEx—sometimes in just two days, depending on the size of the items! LOVE IT! Will definitely order again!

Over lockdown I decided to treat myself to this course. We had just sold our large family home of 30 years and were (once restrictions lifted) moving into a small flat that need a quick style overhaul. Abigail's fabulous course helped me think about the emotion / mood I wanted to create and from there consider all elements of the property from the garden, to the interior, to even the scent. Key styling tips meant I have elevated my design sense, to a more cohesive, layered and cool vibe! The family were initially depressed to be moving, however love the new look and couldn't be happier! Highly recommend - from New Zealand!

When I walked in, I was so excited to be here and did not realize that I had to close the door shut behind me. I was reminded by the female staff member to do so. That was the only time either one of the two staff members said anything to us. We are a fan of Abigail Ahern. She needs to have better more customer oriented employees. I wanted to buy something to take home to the states. As I walked around the store, I realized I didn't want anything that reminded me of this place and the terrible staff.

I want to like the shop as much as I like the designer style, vibe and energy, but after several visits, and the same execrable customer service from person at the till each time I visited over a span of 2 years, I have finally accepted that this shop wasn't worth the time and bus journey. I heard they opened a pop up between Habitat and Heals on Tottenham Court Road, maybe this will be better. The shop is small, and have only few objects, a limited selection of artificial flowers, and paint by AH. It really is the quality of the service which ruins the experience though. No salutations or acknowledgement you enter the store, the two employees on my last visit 2 days ago, continued their conversation for a long time, without paying attention to my friend who was trying to politely get their attention because she had something to ask. When they finally did, the lady tones was just too snobby or bored. As I said execrable. Buy Abigail's last book, so inspiring, subscribe to her blogs, choose some of her deep and rich colours for paint, but don't go to the shop.

I visited the store's new location a few weeks ago and was very pleased with the service I received in putting together a gorgeous artificial bouquet (the faux flowers that Abigail Ahern is known for). The sales assistant greeted me, was helpful, cheery, and very knowledgeable in helping me select an arrangement for my home. There was another assistant present however, who had been near the door when I walked in and didn't greet me but looked up without saying anything, which didn't really put me off as I was heading toward the till to pick something an online order anyway, but it would have bothered me if I was a customer coming in to browse. I'd definitely go back to browse the collection again and to take advantage of the amazing sale prices at the end of each season! The store is beautiful and chock-full of beautiful interiors inspiration.

Review re Tottenham Court Road Store I scoured the Abigail Ahern website for details on her Faux Botanicals. Unable to locate what was after I phoned the Tottenham Court Store for more specific details. The sales associate's tone was clear answering a phone enquiry was beneath her as she told me 'look at their website.' I was after succulents to which she replied 'we have loads in store and online' When I replied I could only see the Lotus Plant she replied 'Oh that's right, then that's all we have.' Then promptly hung up!! She was completely rude and dismissive. It would pay these so called sales assistants/associates to remember they are not actually Abigail Ahern, they are there to advise and most importantly - Sell. I was planning on buying 15x Echeveria style succulents and 2x large plants, but her self important, bored manner has completely put me off. I notice from other reviews this is not an isolated incident.

i agree with last complaint the service is awful one particular lady is very rude..love the stuff but as it is very expensive i expect much better service