ABode Canterbury

1. Unfortunately our room was not ready for check in. We were grateful we could leave our luggage securely and complimentary drinks were much appreciated|2. There was a fire alarm very early in the morning which was a false alarm but no apology was given. It was freezing cold weather and we had to gather safely outside of the building.|3. The breakfast room was very busy and we had to wait outside until a space became available. We were aware that weekends were busy but there were not enough staff. |4. Our bathroom was freezing cold. Very unpleasant. We could not see any form of heating. | The room with beds could be warmed up easily enough but showering with no heating was uncomfortable.|5. The building is beautiful but old so do not expect a peaceful sleep necessarily. |6. The hotel staff were very polite and helpful and the hotel is well-placed for shopping, eateries and the cathedral.

A lovely hotel but need some TLC, we stayed in a couple of the rooms - one was freezing, when asking for a heater it never came, and the shower was freezing. The other room held its heat better but the wall paper was coming off. Breakfast and dinner was fantastic but for the room price point especially at peak times such as Saturday is not great value for money. Staff are fantastic though, even with the lack of heater 😅.

Great location and warm inviting bar area. Lovely breakfast. Excellent service especially from front desk who could not have been more helpful, extending my check out and looking after bags etc. Would have been a 5 star but I think rooms could do with updating, despite being comfortable enough. Otherwise a great stay.

We stayed at Abode for 3 nights earlier this week. It is a bit of a fiddle to get to if you have a car and want to unload but it’s right in the middle of a medieval town so you have to expect these things! The check in staff were all very helpful and friendly. The room was at the side so there was no real view but equally there was no noise. The room was neither small nor large. Everything was clean and everything worked. There is a quiet lounge on the first floor and a great bar come coffee lounge next to the entrance and a more upmarket bistro restaurant at the rear. I thought it was very good value considering it was only marginally more expensive than a more budget hotel and right on the main pedestrian shopping road. It is also only 2 minutes away from the Cathedral. We have family who have moved locally who don’t have enough room for guests so we will be returning from time to time. We will come back to Abode because our stay was nice, the staff were good and it was reasonably priced. We did breakfast out mind you 😂

Such a shame. Lovely hotel in a central location. We had a lovely room on the top floor, but next to the restaurant's induction fan, which meant my wife barely slept all night. We mentioned to reception in the evening. Response was "we've never had complaints with this room before!" Not the attitude you would expect from reception staff. I've stayed at top hotels around the world including the Taj Mahal Palace in Mumbai and the Mandarin Oriental in HK - they set the standard in Customer service and this hotel was a million miles away! Manager said the induction fan would be switched off at 9.30, but it was on all night. He was rude to my wife at the bar too when she asked what beers were on offer. |Breakfast was over an hour wait in the morning - hotel was fully booked and they couldn't cope. They forgot my tea and eventually I got one - but it was Earl Grey - I gave up and drank it! Everyone was laughing at breakfast, how poor things were. Food was good though....when it eventually turned up! |Management response to our complaint has been poor. Will try the Premier Inn next time - not worth the premium here - especially when you have to pay extra to park your car if you cant get in the tiny car park at the hotel. |We don't complain often - I let the management team have a week to respond, but nothing. Very little response and no compensation.

We go to the Abode for the amazing cocktails (two for £16!) they are the best in Canterbury…..we have the Cosmopolitans and they are amazing. The highlight of our visit is Jack the barman, what a great staff member, he is extremely welcoming, warm and friendly and the reason we return time and time again. Jack remembers us each time and the cocktail we always have. Jack is a true gentleman and is a credit to the Abode.

Beautiful stay. Literally the staff couldn't be anymore helpful. We loved it that much, we stayed another night. Highly recommend. Will definitely stay again.

Perfect position in the High Street close to shops restaurants bars and the Cathedral which were all in walking distance. Check in was quick and friendly and we were able to leave bags until our room was ready. Unfortunately the rooms were rather tired and no better than a Premier Inn. We felt the rooms were very overpriced.. The restaurant was mediocre and breakfast was underwhelming. Having said that the bed was comfortable and the showers good. And everything was clean.This is definitely not a 4* hotel though.

Located in the heart of a medieval town and practically next to a marvelous cathedral that survived Nazi bombing, the Abode is a charming hotel with modern amenities. My group of thirty visitors from the Open Road program was on a tour of the great gardens of England and arranged for us to stay there for five nights. We were seen to our rooms and the attentive staff took care of our needs. Our plan included breakfast and their buffet was too much for any individual. Choices of eggs in any style including coddled with fresh juice, piping hot coffee with warmed milk so the coffee does not turn cold, cereal, bread, fruit, marmite, etc. the servers, Papp, Becky, their manager and most especially Molly, were more than attentive to our every need and were there are 7 am as well as 9 pm. Dinners were first class - cod, halibut, lamb. The cozy bar was delightful Our rooms had big screen tv, a desk, chair, AC, views out and a handy bath towel warmer. Do wish the toiletry shelf had been larger, though. Museum across the street, money exchange on the block, historic hospital down the next block.

Ok, I had the pleasure of staying here a couple of nights. The first night (a Saturday and a lot more expensive) was paid for by the company and I paid for the second night. This place isn't cheap (averaging a £100 a night). The location, on Canterbury's high street, was excellent. My room was quite pleasant. The view (of a corrugated roof) wasn't exactly inspiring. Tea-making facilities are available in the room along with a few top-grade cookies and organic tea. The bed was comfortable but the height of it and the placement of the television (at a little over bed-height) when combined with my double chin made TV viewing a little uncomfortable. Poor planning. Breakfast was very nice. However, not without some problems. On the first day we went down at 10am expecting that half an hour would be plenty of time. Due to the slow service by the time our breakfast had arrived they had started clearing away the buffet items. My full English breakfast wasn't as full as it could have been. I only had one fried egg and there was no black pudding (kaszanka). Not that I am particularly fond of black pudding, but I would like to get some. I suspect I had been given someone else's break. Oh, the toast was burnt too. When I am staying in a classy hotel I expect them not to burn my toast. Breakfast on the second day was more agreeable, I arrived early to ensure I was able to take advantage of the buffet. The hotel's cocktail bar was very nice. The first night I had an egg nog and for a nightcap a banana rumba drink. Not cheap at ten pounds a shot. But, hey, I wasn't paying Checking out was a pain. The girl had trouble understanding that I wanted separate bills for each night's stay. I gave up in the end.

While visting Canterbury I stayed here and i have to say this hotel is in a great location. Literally right in the center on High street by all the shopping, restaurants, bars and canterbury cathedral. Plus, Patisserie Valeri across the street has some of the best pastries i've ever had. -The rooms were nice, a good size and modern. The beds were comfortable but a wee-bit narrow but nothing extreme. -The staff was O.K nothing to write home about but they are not very knowledgeable of the area but were fine overall -The restaurant looks like a complete waste of money but then again I didn't find the desire to eat there with so many options just down the street. All in all will stay there again when in canterbury

Stayed here. It was very very good. Our room was charming and I can't say enough about the staff. One fellow in particular (looked like James Cordon's brother) was charming and very helpful. I see him going far in whatever he chooses to do. Had afternoon tea, 1st time, not tea drinkers but it was fun. Think it was about 20£ &a worth it. Had breakfast in shops around hotel but food looked good. Will put this on the list to return to!!!

The food and drinks here are excellent, I was disappointed with the size of the rooms. I stayed in a double room and it was the smallest double room that I have ever stayed in, even if the décor was lovely. This certainly is the best located hotel in Canterbury and couldn't be much closer to the Cathedral.

Last week was my first visit to an Abode hotel and I was very impressed! This hotel is so well located in Canterbury - it is right in teh centre, walking distance from the Cathedral and all the shops. They also have a free car park - well, on a first come , first served basis which I was lucky with. The bedrooms are of a reasonable size and well appointed. I love their room typescomfortable, desirable, enviable and fabulous! Great! The restaurant is run by Michael Caine, a top chef and the food is excellent. A great find in the centre of Canterbury - I am looking forard to seeing more Abode hotels

Amazing location! Rooms were good size and clean! In the heart of the shopping district with a bar and restaurant! We loved it!!

I can sum up how I feel about Abode's cocktails in one word: Excellent!! Their service is great, the atmosphere is nice, and the prices are relatively reasonable. I can honestly say that I have no complaints about the hotel. I have been to different ones around Canterbury, and then by all means give it a try. There's not much more to say about it, just go try it!!

I recently stayed here. I had oringinally gone to another hotel in town but had such a bad experience there that I left and tried to get a room here. They were almost fully booked but went out of their way to make a last minute booking for me and get me a safe, comfortable room for the night. It was my birthday and I mentioned this at check in. By the time I had gone up to my room after checking in a member of staff had run up with a box of chocolates and a card reading: 'from the staff at the abode, happy birthday!' and left them on my bed. I was astounded at this wonderful, thoughtful gesture. The room was lovely. It was very comfortable, clean and luxurious with everything you could need to survive away from home! It certainly lives up to it's four star reputation. It is very well placed in town and is within walking distance of the shops and the cathedral. Beautiful hotel with excellent management.

Stayed here the Saturday after That Wedding - a std double cost £120 via Booking.com. Breakfast was extra at around £8.50 each with the 40% off voucher we were handed on arrival. Room 102 was large with the bathroom off to our right which was a wetroom that would please Japanese guests without fear of flooding the diningroom below! The carpet was so spongy, I thought I was going to fall over! Two large single beds were slung together & had VySpring mattreses that were too soft for my taste. The room was air-conditioned, very modern with photos of the cathedral etc. An iron, board, hairdrier, writing paper, chargeable tuckbox, tea/coffee making LCD TV, DVD player & a small safe complete the inventory. The free WiFi required registration but worked fine The (bathless) bathroom was very nicely adorned With a fold-down seat in the shower corner - gets my vote! We got a good night's sleep, possibly helped by running up a £37 bar bill after a great curry we had down Palace St. You can occupy from 14:00 & vacate up to midday, the staff were friendly & helpful. We had a full English breakfast that was OK rather than memorable - I prefer crispy bacon!

Champagne Bar is a really cosy place to meet up with a friend when you need to catch up. Great atmosphere. Quite busy but you don't feel like you are crowded out. Seating is comfortable and choice of cosy corner or settees. Coffee selection is great too and served with little sweet biscuits. Staff do bug you a little bit but then we only bought one drink and stayed quite a while.

I read a really bad review in one of the national newspapers regarding Abode and it put me off going for a very long time. However, friends had eaten there and all had raved about it, so we took the plunge one evening and went for the 'taster' menu (about 7 courses!!!). It didn't disappoint and finally the 'West End' had come to Canterbury! The food was truly excellent and the service efficient and professional. It is not a cheap evening out, but like anything in life, you get what you pay for.

I stayed here with work and was hugely impressed. A beautiful building with friendly, attentive staff and excellent facilities right in the centre of Canterbury. My room had very possibly the most comfortable bed I've ever slept in, TV and DVD player and beautiful bathroom. Despite being at the front of the hotel, it remained quiet. Although it's at the pricier end of the scale (but hey, I wasn't paying!) I'd definitely say it was worth the cost.

The size of the room pretty good ,enjoyed breakfast ,well managed,very great customer services,remarkable well recommended.