ABode Canterbury

A great location and friendly staff, but the room left us a little disappointed. We were not completely unhappy, but feel we would have got better value elsewhere, particularly if we went with a more ‘budget’ hotel like a premier inn. This was booked as a gift for birthday getaway, and the person who booked the room was rather disappointed. The room did not look as it had been pictured on the sites at the time of booking and did not have much value for money. Many parts of the room were broken, including loose bedside tables -which were glass. The wardrobe had an internal light but due to a broken hinge, this light stayed on at all times, leading to disturbed sleep through not being able to turn it off. The shower left little to be desired, with us both feeling we had to nearly face plant the wall to be able to get any kind of contact with the water due to poor pressure. The settings on the head did not change when we tried to turn to see if it was user error. It was, in fact, just a poor shower. The mattress was very soft, along with the pillows. This is just a matter of personal preference, as I awoke feeling comfortable whereas my partner was in quite some discomfort. Would have been nice if one soft and one firm pillow had been provided to have a choice.

This is a nice hotel with very helpful and charming staff. The breakfast was enjoyable, with a good selection of food. However, it would be better if guests were offered a pot of coffee rather than just a small cup. I did find the mattresses to be very soft and possibly of lower quality, which led to some back discomfort in the morning. That was a bit disappointing. One of the main reasons I chose this hotel was because it advertised having a gym. I specifically checked with the staff about the availability of a cycling machine and was told there was one. When I went to use the gym, I found two cycling machines, but unfortunately, neither of them worked. When I asked at reception, I was told that the machines are nineteen years old and are no longer functional. I would strongly recommend that the hotel invest in at least one new cycling machine. It would significantly improve the gym facilities and meet the expectations of guests who value fitness amenities.

Abode is a great central location in the city centre. Staff were friendly right away. We had a car to park and though the car park is quite small we did get a spot (for an extra fee). Our room was clean and spacious. I booked this hotel mainly due to them having air conditioning and it was in good and working order (summer stay). I was pleased with my stay and would stay here again.

Had a very pleasant stay for my birthday / wedding anniversary. Chocolates left in room was a very nice touch! Bed was super comfy. Room was very well appointed. Bathroom could do with a slight update. Dinner and breakfast were both lovely. Staff were great.

Great location, friendly staff and a fairly upmarket feel to the communal areas. |The bedrooms need updating as fixtures are tired. However the bed was very comfortable and the room clean. We like the toiletries in the rooms too. |The rooms were reasonably quiet considering the hotel’s location (we were at the front of the hotel overlooking the High Street). |The breakfast was well cooked and good quality however not being able to serve yourself, meant you are waiting on staff to attend to you and limits choice and portions. |The bar was pleasant and choice of drinks varied |Would recommend staying here if visiting Canterbury.

Have wanted to stay at this hotel for many years, as we love Canterbury and visit most years. My Hubby booked us a room as we were at a wedding nearly. ||Room was supposed to be a superior double, but there wasn’t anything superior about it. It overlooked pub car park. The bed was a double and the bathroom door hit the sink when you opened it. It was clean but the decor was tired and outdated. There was no milk for a cup of tea but when rang down to reception, no one answered. No complimentary water in the room, mini bar or the normal comforts expected from a high end hotel. Or superior room! ||Breakfast was between 7am and 10am. We wondered down at 9.45am to be met with a surly comment saying that we only had 10 minutes before kitchen closed. We were offered tea and coffee, which by this time we were gasping… but not offered any juices or water. I asked for water, which the waitress did fill up my bottle but didn’t offer a glass. Then we ordered our breakfasts, mine came up wrong so had to be changed. Hubby not offered any sauces or toast until we asked for it later. It wasn’t a pleasant experience and we were made to feel uncomfortable. Even though we were paying guests. ||On check out, we dropped key back to reception and mentioned about there being no milk. To be met with a sarky comment saying it was on a delivery and might be in later that day. I did reply saying maybe they could have put a note in the room and the receptionist shrugged his shoulders||Car park pretty small and we were charged £25 to park. But did leave the car there all day while we went for a walk around. ||So all in all we were pretty disappointed and don’t think we will be returning anytime soon. Or even recommending this hotel. Such a shame as the wedding was lovely. Next time I’m booking a premier inn, at least you know what you’re gonna get and it’s a bit cheaper!

Not a bad hotel. Staff very helpful and charming. The breakfast diner has a superb selection of food. The bar area had a great vibe to it. However it was disappointing that the hotel charged a heavy amount to park to stay there. Should be included in the stay. Otherwise.well located and highly recommended

The hotel was in the heart of Canterbury town which is an amazing location as everything is literally 5 minutes walk away. The room was cleans however the staff was quite rude and very unaccommodating. We had a double bed room however it was two single mattress laid on the bed, which made is quite uncomfortable to sleep on. Both the mattress was different to each other so sleeping on them was a struggle. Our breakfast was included, however it wasn’t a buffet but everything was made to order. Food was okay however the wait time for food was over half an hour. Service was very slow. The lady at the front of the restaurant was so rude. We went down for breakfast at 08:30am which is a busy time. The lady first took good 10 minutes to find us a table and the waiters who took our order were very polite however the lady at the front brought the food to our table. The wait time for food was over half an hour. Then made such a back handed comment of ordering so much food for free. When we order just three meals for two. Their portions aren’t very huge. We extended an hour for our room and paid for it after breakfast however while we in our room, we keep getting knocked at every 15 minutes. Then one lady even decided to walk into our room. The hotel was in great location but their service was definitely lacking. I wouldn’t stay here again because of that

Located in the heart of a medieval town and practically next to a marvelous cathedral that survived Nazi bombing, the Abode is a charming hotel with modern amenities. My group of thirty visitors from the Open Road program was on a tour of the great gardens of England and arranged for us to stay there for five nights. We were seen to our rooms and the attentive staff took care of our needs. Our plan included breakfast and their buffet was too much for any individual. Choices of eggs in any style including coddled with fresh juice, piping hot coffee with warmed milk so the coffee does not turn cold, cereal, bread, fruit, marmite, etc. the servers, Papp, Becky, their manager and most especially Molly, were more than attentive to our every need and were there are 7 am as well as 9 pm. Dinners were first class - cod, halibut, lamb. The cozy bar was delightful Our rooms had big screen tv, a desk, chair, AC, views out and a handy bath towel warmer. Do wish the toiletry shelf had been larger, though. Museum across the street, money exchange on the block, historic hospital down the next block.

Ok, I had the pleasure of staying here a couple of nights. The first night (a Saturday and a lot more expensive) was paid for by the company and I paid for the second night. This place isn't cheap (averaging a £100 a night). The location, on Canterbury's high street, was excellent. My room was quite pleasant. The view (of a corrugated roof) wasn't exactly inspiring. Tea-making facilities are available in the room along with a few top-grade cookies and organic tea. The bed was comfortable but the height of it and the placement of the television (at a little over bed-height) when combined with my double chin made TV viewing a little uncomfortable. Poor planning. Breakfast was very nice. However, not without some problems. On the first day we went down at 10am expecting that half an hour would be plenty of time. Due to the slow service by the time our breakfast had arrived they had started clearing away the buffet items. My full English breakfast wasn't as full as it could have been. I only had one fried egg and there was no black pudding (kaszanka). Not that I am particularly fond of black pudding, but I would like to get some. I suspect I had been given someone else's break. Oh, the toast was burnt too. When I am staying in a classy hotel I expect them not to burn my toast. Breakfast on the second day was more agreeable, I arrived early to ensure I was able to take advantage of the buffet. The hotel's cocktail bar was very nice. The first night I had an egg nog and for a nightcap a banana rumba drink. Not cheap at ten pounds a shot. But, hey, I wasn't paying Checking out was a pain. The girl had trouble understanding that I wanted separate bills for each night's stay. I gave up in the end.

While visting Canterbury I stayed here and i have to say this hotel is in a great location. Literally right in the center on High street by all the shopping, restaurants, bars and canterbury cathedral. Plus, Patisserie Valeri across the street has some of the best pastries i've ever had. -The rooms were nice, a good size and modern. The beds were comfortable but a wee-bit narrow but nothing extreme. -The staff was O.K nothing to write home about but they are not very knowledgeable of the area but were fine overall -The restaurant looks like a complete waste of money but then again I didn't find the desire to eat there with so many options just down the street. All in all will stay there again when in canterbury

Stayed here. It was very very good. Our room was charming and I can't say enough about the staff. One fellow in particular (looked like James Cordon's brother) was charming and very helpful. I see him going far in whatever he chooses to do. Had afternoon tea, 1st time, not tea drinkers but it was fun. Think it was about 20£ &a worth it. Had breakfast in shops around hotel but food looked good. Will put this on the list to return to!!!

The food and drinks here are excellent, I was disappointed with the size of the rooms. I stayed in a double room and it was the smallest double room that I have ever stayed in, even if the décor was lovely. This certainly is the best located hotel in Canterbury and couldn't be much closer to the Cathedral.

Last week was my first visit to an Abode hotel and I was very impressed! This hotel is so well located in Canterbury - it is right in teh centre, walking distance from the Cathedral and all the shops. They also have a free car park - well, on a first come , first served basis which I was lucky with. The bedrooms are of a reasonable size and well appointed. I love their room typescomfortable, desirable, enviable and fabulous! Great! The restaurant is run by Michael Caine, a top chef and the food is excellent. A great find in the centre of Canterbury - I am looking forard to seeing more Abode hotels

Amazing location! Rooms were good size and clean! In the heart of the shopping district with a bar and restaurant! We loved it!!

I can sum up how I feel about Abode's cocktails in one word: Excellent!! Their service is great, the atmosphere is nice, and the prices are relatively reasonable. I can honestly say that I have no complaints about the hotel. I have been to different ones around Canterbury, and then by all means give it a try. There's not much more to say about it, just go try it!!

I recently stayed here. I had oringinally gone to another hotel in town but had such a bad experience there that I left and tried to get a room here. They were almost fully booked but went out of their way to make a last minute booking for me and get me a safe, comfortable room for the night. It was my birthday and I mentioned this at check in. By the time I had gone up to my room after checking in a member of staff had run up with a box of chocolates and a card reading: 'from the staff at the abode, happy birthday!' and left them on my bed. I was astounded at this wonderful, thoughtful gesture. The room was lovely. It was very comfortable, clean and luxurious with everything you could need to survive away from home! It certainly lives up to it's four star reputation. It is very well placed in town and is within walking distance of the shops and the cathedral. Beautiful hotel with excellent management.

Stayed here the Saturday after That Wedding - a std double cost £120 via Booking.com. Breakfast was extra at around £8.50 each with the 40% off voucher we were handed on arrival. Room 102 was large with the bathroom off to our right which was a wetroom that would please Japanese guests without fear of flooding the diningroom below! The carpet was so spongy, I thought I was going to fall over! Two large single beds were slung together & had VySpring mattreses that were too soft for my taste. The room was air-conditioned, very modern with photos of the cathedral etc. An iron, board, hairdrier, writing paper, chargeable tuckbox, tea/coffee making LCD TV, DVD player & a small safe complete the inventory. The free WiFi required registration but worked fine The (bathless) bathroom was very nicely adorned With a fold-down seat in the shower corner - gets my vote! We got a good night's sleep, possibly helped by running up a £37 bar bill after a great curry we had down Palace St. You can occupy from 14:00 & vacate up to midday, the staff were friendly & helpful. We had a full English breakfast that was OK rather than memorable - I prefer crispy bacon!

Champagne Bar is a really cosy place to meet up with a friend when you need to catch up. Great atmosphere. Quite busy but you don't feel like you are crowded out. Seating is comfortable and choice of cosy corner or settees. Coffee selection is great too and served with little sweet biscuits. Staff do bug you a little bit but then we only bought one drink and stayed quite a while.

I read a really bad review in one of the national newspapers regarding Abode and it put me off going for a very long time. However, friends had eaten there and all had raved about it, so we took the plunge one evening and went for the 'taster' menu (about 7 courses!!!). It didn't disappoint and finally the 'West End' had come to Canterbury! The food was truly excellent and the service efficient and professional. It is not a cheap evening out, but like anything in life, you get what you pay for.

I stayed here with work and was hugely impressed. A beautiful building with friendly, attentive staff and excellent facilities right in the centre of Canterbury. My room had very possibly the most comfortable bed I've ever slept in, TV and DVD player and beautiful bathroom. Despite being at the front of the hotel, it remained quiet. Although it's at the pricier end of the scale (but hey, I wasn't paying!) I'd definitely say it was worth the cost.

The size of the room pretty good ,enjoyed breakfast ,well managed,very great customer services,remarkable well recommended.