Abrazo Arrowhead Campus

I absolutely loved the labor and delivery unit here. I ended up having to go in early and stay a week in the hospital. On the labor and delivery side Ellie and Cassandra and my nurse who helped me deliver the day of I forget her name but she was also pregnant. Just all were so amazing and wonderful. Then in the post partum side Christine and Heather were absolutely amazing! So nice and so knowledgeable. I really can’t recommend this hospital enough for labor and delivery! The care was above and beyond and Dr Austin is seriously the best! ❤️

I had foot surgery @ the out patient center today. Oh my gosh. These nurses were so calm, so nice, so friendly. The vibe in the entire place was relaxed. I know, that sounds crazy! They were attentive and paid attention to my needs and concerns. The exit patient education was helpful. Even the front desk nurse BETTY was smiling and welcoming. Shout out to JULIA. And ANDREA. (Nurses) The anestheologists, didn't get their names, listened to my complaints about barfing. They fixed me up so I never barfed after. That's worth a star alone. I'm thinking I'm done having surgeries, but if I had to, I would request this place again. Well done.

The nurses were incredible. The case workers who were assigned to my father were awful. They did not keep my sister and I updated despite my fathers request that they do and our providing a POA. They continually went to him to get insurance information. He is 82 and confused. He told them to talk to me. They took this to mean that he was being released to me rather than a nursing facility. Again, they started to plan this without talking to me. Doctors did not keep us updated. When we pressed for information, we were treated like we were inconveniencing them. The nursing facility did not get any of his records. He is 5 days on a clear diet and still has a Foley Catheter because they can get clearance to change his orders. When administration was called, she went to the case worker and told her to assure that we would be kept in the loop regarding discharge. The case worker then told us that my sister, a nurse at the facility he was going to, did not know what she was talking about as her facility did not take clients like my father. This was not accurate. She then laughed because my sister did not know what she was talking about. If I could give less than a 1 star, I would.

I cannot thank the nurses enough for taking such wonderful care of me during and after delivery. I unfortunately do not remember their names. I don’t know about all the negative reviews but the Labor and delivery staff and nurses were absolutely wonderful. I am so grateful for my Labor nurse and Postpartum nurses. They are angels. They made my hospital and delivery journey so perfect peaceful and memorable. And there are no words to explain how amazing my OB Dr Smriti Rana is.

My boyfriend has been hospitalized here twice and I really appreciate the nurses being so nice and his Dr is a good guy we see him outside the hospital now also. Super thorough. It isn't a perfect building, but they do the best with what they are given. Our nurse from wickenburg was the best and so friendly. Thank you 😊

The worst hospital experience I have ever has and seen. My mother-in-law who is 88 was there 1 week. Poor communication with doctors. She had a surgery cancelled and nursing or surgical was not informed. Could not get her sheets changed, and no towels or offer to sponge bathe. Upon discharge was informed by her primary Dr she should've gone to Skilled nursing because of gastric drainage tube. Upon discharge orders not clear. We still are trying to find out who will remove drainage tube because no instructions for that and incorrect Dr given for that problem. I could go and on and on. We did have excellent nurses, but only problem was getting one to answer call button for help took a long time for response. Tried to set appointment for CT scan for her from my home and they would not set it without talking to her. I have never had this problem anywhere else. She is 88 and unable to set her own appointments. Had a procedure done and no Dr came until I went to nursing director after waiting all day.

I will not go to this ER again ever. First and foremost, it is filthy. There were small dried blood smears on the check-in desk. There were dried blood spots on the restroom floor. There was a used syringe on the floor under the chair I was assigned to. When one patient was discharged, they brought a new patient in the room immediately with no cleaning of the chair or room whatsoever. There is zero privacy and instead of rooms with beds, there are 2 chairs with curtains in between patients within 3 feet of each other in what used to be a room. If there was not a sheet in between us, I could have held hands with the patient I was next to. I know all of her health details including prognosis, and I know she knows mine. After bloodwork and ultrasound results were reviewed, the doctor told me I had “xyz” wrong with me and that I would follow up with my doctor to review medications or possible surgery for this condition. I was told I would be given copies of the test results. I was not given the results, but what was stapled to my paperwork were several informational pages of a condition I don’t even have. Once I got home I called to ask about the missing paperwork and was told to come back and they would give them to me. The next day I came back (the dried blood smears at the check in desk were still there) and I was told I could request my results online and they would not print them there. Also the next day, MY doctor called me and said an MRI is actually the next step, as indicated on the ER results. The ONLY positive about this trip were the Ultrasound Technicians (2) one male one female. They stood out - otherwise this was such a poor experience I will definitely not return. Updated to include: Now that I followed the charge nurse’s instructions to order on their website, they sent them along with a $6.50 invoice for the copies they failed to give me upon being discharged.

Katie Z. was an absolute gem! I'm so grateful for her patience and kindness while helping me sort out appointments and referrals. She listened to my concerns, answered every question clearly, and made me feel confident and cared for. Thank you, Katie, for your genuine support—you’re amazing! Ps. Kitten photo was for her to see what I was talking about .

We went into the ED with an elderly family member and the entire staff was absolutely fabulous. We saw three doctors, four nurses and then of course- the techs. Every employee was pleasant, took their time to listen, and went above and beyond with their TLC. We were skeptical at first, because we had heard horror stories. But this is our third experience in the last couple years, and each time they have been fabulous. Grateful for their service and their kindness. Thank you Abrazo Arrowhead for all you do.

As a provider myself I felt the need to write an accurate review of my personal experience as a patient at Arrowhead Abrazo Hospital. The ER portion was absolutely horrendous. Saturday at 245 am. I'm the only person in the lobby, was the only one being triaged and there was one other patient actually being treated in the ER. Front desk was good, the triage was good, and the ER physician was inexperienced. She told me I had a virus and migraine after her eval and wanted to send me home. I advised her I was a PA and told her my thoughts and why it's important I have labs and cultures drawn. She didn't like that and said she needed clearance from her supervising physician. The SP came in, did his eval and instantly ordered labs, cultures, lumbar puncture, CT of head, and started IV antibiotics. Next, everyone is training and brand new. I understand we all need to learn, but I was a person's first IV, had a nurse who received her license 3 months ago (and was training a student), then the lumbar puncture was an even newer resident under my original ER physician. She had never done one, not sure she had seen one because she didn't know basics, even position of the bevel or how to inform me of risks of the procedure. I was so uneasy about this I contemplated being treated elsewhere. During it there were hiccups, extra csf was leaked. No one bandaged it, I sat in bed upright and developed a severe headache where I was dry heaving and sweating from pain. Used my call light without response, so I started yelling for help. A Dr came in and helped me lay the bed flat as I knew this was a post LP complication headache. This lasted for days and I couldn't sit up or walk due to the intensity of the pain when elevated. I would have been treated with IV antibiotics and discharged if it weren't for this complication. Due to the post-puncture headache from the LP, I had to be an inpatient for 5 days. Once admitted onto the floor, the experience drastically improved. Staff knew what they were doing, yes still training, but that's expected. Thankful I knew enough from my medical background to argue with the original physician to even get a workup in the ER. She would've sent me home and I would have continued to worsen and become septic without IV antibiotics and possibly be critically ill or even die. Overall, awful ER where I'd never go back to as I don't believe they have competent physicians. Maybe this was only because it was an overnight shift at 3am on a weekend, but I'd never risk it again. In my opinion, the hospital needs more trained and experienced physicians and limits how many staff are training at a time. Yet, the actual inpatient portion of the hospital was great with knowledgeable physicians and staff.

This review is to inform anyone who is looking to be admitted here!!! My dad is currently in this hospital and let me tell your the administration and the staff are the worse!! This place is dirty and the nurses are not good at their job! It's like this hospital just wants to drain your insurance money and keep you there and not even try to find a solution they leave you in bed for 2-3 days without any updates or new treatments, it's like they keep you to die! This is for everyone stay away from this hospital they absolutely need new training and needs to be investigated

I just wanted to pop on here and tell a everyone what wonderful experience I received at the Surgical Services facility yesterday. I had a small procedure and everyone was so kind, responsive and caring, I was just bowled-over. From Mikel at intake, through to Mirena, and Kim my attending nurse, Danielle my anasthesilogist, and a Scott in post-care - what a team! I'm truly humbled and grateful for your expertise, passion and dedication. When you actually go back to be prepped, just a Quick look-around will tell you how well organized and conjoined the staff are. Everyone's on it, all of the time, for all of the patients. They care about each other, and they'll care a whole lot about you. I'm humbled and grateful.

The staff at reception was friendly. Stacey Anderson is one of the best medical providers I have worked with. We can speak candidly about my data and I believe that she will give me a professional, transparent and caring response. Her medical assistant was both kind and careful. I highly recommend this practice. *Small rooms and spaces unlike their Avondale locale.

My wife Terra Dailey is impossible and hands dow, the most difficult person to deal with at a hospital... her nursing staff has been amazing, here... Leo was an exceptional nurse and im greatful for her whole team here....

The place is dirty, sure don't care about hippa violation. Don't recommend coming here. The sink in the er room Has built up calcium from months I'm sure. Worst hospital by far. They have blinders to keep two patients away. Super disappointed and disheartening

From the moment I walked in to the moment I was discharged I was taken by are of. Everyone was attentive and caring. Dr. Rodriguez, Jessie, IR team Olivia, Dr. Cooney, and Ashleigh. Thank you for taking care of me. I am appreciative of warmth, and excellent care I received

I ended up in the ER for care while on vacation in Glendale. Every single person I encountered was friendly, professional, and caring. Dr. Caterina Palumbo was thorough, a good listener and provided detailed information about my condition and treatment. Well done, Abrazo!

this hospital should be looked into medical kidnapping. During my stay before my c-section I was asked if I ever used drugs. I stated I had smoked weed before pregnancy. the hospital notified dpc and made my stay horrible and uncomfortable. what should have been a beautiful moment meeting my baby was ruined by rude staff members and dpc interviewing my husband and I, AND needing to see our home before I could bring my baby home. best part my baby and I were completely drug free the entire pregnancy and delivery. my case has finally been closed due to no drugs in my system what so ever. I never got wheelchaired out because the staff were so rude and labeled me a bad person. please be mindful they will assume before looking into your medical records.

You can not visit your spouse in recovery from surgery, then you wait hours for them to get a room for your spouse. Horrible

This is the 6th experience with Arrowhead hospital and all visits have been disappointing. I recently was there after an accident and after they xrayed me said I had a " fractured" clavicle, but really it was shattered into 4 pieces and poking up under the skin. I also had a bruised bone and road rash with imbedded gravel. They sent me home with some pain killers. I cleaned up my wounds myself at home. I contacted an orthopedic surgeon the next day and I had a plate and 7 screws put in my clavicle 2 days later as an outpatient- but now have nerve damage. There was no sense of urgency, at all. The poor nurse couldn't do anything because there were no doctor's orders. They wouldn't provide an ASL interpreter to a deaf friend during her stay ( it's required by law to have any language interpreter for a patient) until I demanded one! The doctor even said she was stupid because she couldn't "speak". Trying to avoid this place if possible.

They (Abrazo Arrowhead) didn't have qualified staffing taking care of my husband. They didn't care in ICU... It's been a year since my husband died in that terrible hospital... the minute I had them remove the ventilator they all disappeared...

My 99 year old father fell and was taken by ambulance to the ER at this hospital. I told 3 nurses in the ER what my dad was allergic to. I emphasized not to give him Tylenol because he would develop hives from head to toe. The head nurse that was assisting dad said he would note his chart and ask the ER doctor what he could give him for pain. After about 4 hours, my son came and I went home to get some things. While I was gone they gave my dad Tylenol. When I got back the next morning he was covered in hives and miserable. And, the chart had NOT been noted. He was admitted and the first nurse when he got to his room was amazing! She was there all night with him. The rest of the week he felt like he was ignored. This is not a hospital I will ever take my parents back to. One positive note: Dr Moore was excellent. Performed a successful surgery on my dad and the surgical team were great.

I think most people only leave a review if they have a bad experience but my experience at Abrazo Arrowhead Surgical Services was AWESOME! I can't speak to the rest of the hospital but the surgical services was perfect from the start to the finish! Polite, friendly, caring, skilled and professional. What a great team. I had a Watchman device implanted in my heart and was in and out in under four hours feeling fine. Need surgery I can't recommend them any higher. They were all great!

The anesthesiologist did not have a good bedside manner and made some very unprofessional statements to the nurse after my surgery. I was also sent home without the correct anti nausea medicine after surgery, then given the run around several times, and still have not been able to get the prescription. Once you're out of surgery, they do not care about you anymore.

This is hands down the worst medical center in the valley. I can't begin to express my disappointment with their services, especially in the inpatient physical therapy department. It's an absolute disgrace. The staff and there supervisor seem to do the bare minimum, if that. When assessing their patients, they appear to be actively looking for reasons *not* to work with them, which is completely unacceptable. The physical therapists are unmotivated and clearly uninterested in actually helping their patients recover. Instead of providing the care and encouragement needed, they seem more focused on cutting corners and doing as little as possible. It's as if they're just trying to clock in and out, rather than genuinely supporting the recovery process. Avoid this place at all costs if you care about your health and well-being!

I had my child here 2 years ago. My nurses and doctor were amazing but one of the African American receptionist was awfully rude. Keep in mind I was in labor and this receptionist told me to be quiet because it wasn't that "serious" that I just started labor. I got sent to the back and I was 8cm. Just crazy how she told me to be quiet while I was in legit pain. Other than that it was nice and nurses were very attentive

My wife delivered here and so we had to visit some 3 times overall. My wife's OB/GYC office had 2 options and we chose this after checking with people and majorly due to the proximity reason. Overall experience was not at all bad, however, nothing was extraordinary. While setting up the labor room they had an issue with some equipment in the first room so they had to abort after 1 hour and move us to the new labor room. Rooms are so legacy ones with decades-old equipment and even the AC thermostat that is a manual rotatory one. Not very impressed with the modernization of the rooms and the hospital overall as well. The postpartum room was fancy kind of but very small in size. The nurses and staff were nice overall during our 3 days of stay. Multiple changes happened in shifts and we never had a bad experience overall. I love their food menu though. Nice varieties and do provide included food for the accompanying partner as well. I would still recommend this hospital for maternity needs.

I recently had my daughter here at this hospital and i will start off by saying it was nothing but PERFECT! A huge shoutout to MARA in labor and delivery she made the whole experience worth it! She cared to every need that my wife needed and she wasn't just a nurse to us she actually felt like a friend! She needs to be recognized for her care of patients and hard work! Thank you Mara we can't thank you enough!

BE AWARE!! This place is the worst hospital experience I've ever had. I wish I could give it 0/10 stars. My review won't fit so please read below about the care they offer.

Do not use this hospital my husband walked into the ER in july 2024 for a very bad chest cold and they gave himso much medicine that his appendix ruptured almost 2 months later he crawled out. This hospital is a training hospital and has very bad service. My poor husband is still recovering from this care. We will never use them again. Plus we got a bill from them at a staggering $800,000.00 unbelievable

My mom was in so much pain and they took 45 mins just to see her for vitals. She was the only person in the waiting room, when we got back there they took her a x-ray and a ultrasound but it took so long and she was in so much pain we left and went to a different one. The staff were rude and not saying much. 2/5 do better

Waited in emergency for 4+ hours to be thrown in room with no one to help. Nurses were very unhelpful and did not care for us.

Kind and professional surgeons and anesthesia professionals. Nursing care is excellent as well

My 73 year old wife fell at home and hurt her shoulder. It was Friday morning, March 1, 2024, around 8:30 when I brought her to the ER. We have been to ERs a few times over the years, for ourselves and others, and this was the worst experience ever. The nurse was named Carly or something like that. She showed ZERO compassion or empathy even though my wife was in pain. But that was just the beginning. We were there for around 7 hours. In that time the xrays showed a break in her shoulder but the doctor (he never introduced himself so I don't know his name) said emergency surgery was not necessary and referred us to an ortho doc. Then he disappeared to resurface a couple hours(!) later to report that my wife's sodium levels were low and they would add to an IV to get the levels up. The doc (the nurse referred to him as 'provider' so I don't even know if he is a doctor) also asked about my wife's tolerance for hydrocodone as she would be going home "in a couple of hours." The ER was not busy even though our nurse, when I was finally able to track her down, said that it was. A few brief looks into the waiting room proved her lying. We were literally left alone until I found the nurse who said, "I'm coming back from lunch." I told the nurse we wanted to go home. I could see the 'doc' sitting in front of computer screens with his back to us. The nurse said she would tell the 'provider.' I told the nurse that my wife needed to use the bathroom and the nurse disappeared. I asked another person walking by and then our nurse showed up and said she was waiting for discharge papers to print. We never again saw the provider/doc. He prescribed something for nausea but not for pain. The nurse said to use OTC drugs for pain. At no time did the nurse ever ask my wife how she was doing....during the entire 7 hours we were there. When the nurse went to retrieve a wheelchair to take my wife to front door, I noticed her chitchatting with other staff. There was nobody waiting in the waiting room. They never removed the EEF pads stuck to my wife. Terrible, terrible experience. They should be ashamed but that would entail some ability to feel, wouldn't it?

I arrived for a doctors appointment in the morning medical offices adjacent to Abrazo Arrowhead Hospital at 10:55 am for my 11:00 appt. Parking lot was completely full, as it often is at this time of year with our winter visitors. So, I opted for the valet service. Ron of American Valet Co. was as prompt and friendly as he was last month when I needed to use the valet services. Hang onto this gentlemen!

My daughter was born In November and as I have now had time to reflect on the experience it was a pretty awful one. Some of the nurses were okay but several were rude and condescending. I had a pretty traumatic birthing experience and very little of what was being done was explained to me. If my Dr wouldn't have been there I don't know what I would have done. Just an overall lack of basic compassion or guidance honestly. My epidural wasn't working and after hours of being in pain and nobody listening to me... a new anesthesiologist finally did a leg test on me and realized I needed more. She was able to help me and relieve me of pain in two second after I was pushing and feeling everything for several hours. There have been a ton of issues with the billing department not sending bills to my insurance, too. I've had to call 4-5 times and they still haven't sent the appropriate bill to my insurance. Won't be coming back if I have another child and I would t recommend this hospital to anyone.

One final update. We received our letter of resolution recently. Hubby stated that the letter had factual inaccuracies but otherwise does not care anymore about what had transpired. We do not care to pursue this matter any further and I am personally happy that the matter was addressed no matter what the outcome was. I want to reiterate from my previous update that if you have concerns you want to bring up, use the "Message the Business" link on this page. If you leave your phone number, someone will call you! We will never come back here and we will be telling anyone who cares to listen to stay away from here too.

My nurse in the pre-op area where they get you ready for surgery could not have been nicer but was making a lot of mistakes. Ie: putting an uncapped needle down on a dirty computer desk before using it to start an IV on me. Then, I get to the recovery area after surgery and I am literally begging the nurse: Daniel (who won't look up from his computer) for something for pain while I am crying in pain and all he says is "well yeah, they just cut through muscle... of course you're in pain." Then, when another nurse comes to give report to Daniel, daniel ASKS HER WHAT I HAD DONE... As in, he didn't even bother to look to see surgery I just had... which was an entire bladder stimulator implanted into my back. Additionally, at no point did they call to update or get the person I had with me. They let me lay there crying without anyone to advocate for me, until they finally wheeled me out to meet him. Abrazzo: I will also be calling to give a complaint over the phone against Daniel (and the recovery area) for overall negligence.

Negative one stars for this place! The only "good" thing about this place is the no wait time in the ER. Other than that, triage with their terrible attitudes, to get in back and share a clearly uncleaned triage room and get little to no answers about your symptoms. TWO THUMBS DOWN!!

I had an outpatient surgery and the pre-op nurse was great. My anesthesiologist refuse to look at me, when we got to the OR she got mad and yelled cause I was still talking, (I was nervous) and she yelled again so I stopped talking. The post op nurse gave me 20 minutes to get up and dressed by myself. I was hurting, but she already removed the IV before I was awake. I got an ice pack and was leaving when she yelled at me for walking out, she said I had to have a wheelchair, which is fine, I thought patients were to be listened to and not yelled at or waking up from anesthesia and having to get dress on my own while you kept the curtain open. So if you get a choice, don't go here. They are in a rush, 1 of my incisions open, I had to call my doctor to find out after care instructions because I wasn't given anything. My husband has it on the phone what time I woke up and what time I was in the truck, 20 mins.

Just had back fusion by Doctor Bedi a truly gifted surgeon. From intake to discharge all staff were great. My nurse Diane was wonderful and compassionate. I highly recommend this hospital.

Filthy hospital. Long ER wait times. Patient abuse, no food , drink even though medically allowed. Improper medical attention. Terrible facility . Stack patients even though admission beds are not available.Shelby uses what little "power" a house supervisor has to eliminate patient advocacy. Patient released with life threatening conditions. No diagnosis offered just charge insurance for endless tests . This facility should not be permitted to serve patients .

Do NOT come here!!! Save your own life going to another hospital. These people are so rude, the Dr is rude and asks what treatments are wanted by the patient instead of going over what her recommendations are and explaining/ educating the patient on why she recommends treatment. NEVER have I witnessed a Dr ask "what do you want to do?", the patient responds "you're the Dr. do whatever." The Dr responds: "you're the patient." Just an FYI: people go to the hospital for help and medical treatment, if they knew how to treat they wouldn't go to the hospital. This hospital needs to be shut down. Pocketing millions with crap treatments.

Wife brought in by Ambulance, was put in a wheel chair and wheeled out into the lobby, then left lay there for an hour so far, I keep getting told they are releasing patients so they can take more back, will follow up more later, don't expect to find caring helpful people at this hospital, so far in Arizona I've witnessed hospitals worse than you see in third world countries!!!

Abysmal standard of care. Arrogant, lazy, indifferent. I won't go there ever again. The absolute worst hospital I've ever been in. The worst care I've ever received anywhere. I wish I could give zero or negative stars.

My husband had a routine colonoscopy screening in June at the surgical center. The entire staff was awesome! Our issue came after receiving the hospital bill. The doctor coded it as wellness screening, hospital coded as diagnostic. So he calls 'billing and insurance' to get it corrected at least 8 times, talking to different people each time. I am guessing Abrazo outsources the billing because none of these people were helpful, claimed to be in Dallas! Hard to understand with language barrier also. My husband heard anything from, we'll send it to get it looked at to ok, what code do you want us to use to you can call this number in radiology which turned out to be a scam number (the person told him to f*** off) to if you can't understand me, call back and get someone different and also getting put on hold for eternity. I'm pretty understanding with insurance, but it was incredibly frustrating to try and deal with these people. I highly suggest someone at this company monitor the billing department and if they do actually record your call, maybe start listening to them! Appalling! I wonder how many people get billed wrong and still pay it for fear of collections! Go through your insurance and deny the claim...they will force a review. We are currently waiting as I write this! It's unfortunate, but we will not be going back to Abrazo Arrowhead or any affiliation any time soon! ***UPDATE*** Since this posting, we have spoken to countless people at Abrazo to get absolutely no where! I've spoken to our insurance and they have informed me that if you go in for a preventative colonoscopy screening (which the doctor clearly stated on the paperwork, she was paid 100%), regardless of what is found during that screening, it still gets coded as a preventative colonoscopy screening. PERIOD! Apparently we were told this is going to yet another investigative team who deals with contracts at Abrazo, not sure what that means? In the meantime, we will be filing a complaint with our insurance company against Abrazo. At this point, we do know that our insurance will cover this preventative screening 100%, but until Abrazo recodes their obvious mistake, we will allow the process to continue looking into why Abrazo changed the coding to diagnostic. I have attached our insurance explanation of the screening done and how it should be coded! It shouldn't be this difficult!

I whole heartedly want to know, why does the hospital ask such invasive questions that have nothing to do with the reason I'm at the hospital? I get the person asking is only doing their job. My problem is the hospital policy telling them they have to. Not to mention you ask very personal questions and also divulge personal information in front of people in the room when the patient might not want that information divulged to that individual.. HIPPA feels like it's really pushing into play here and the staff are borderline violating that by just diving straight into it. Aside from that, I'm here now. My dr delivers here. I'll be delivering here even tho I've had issues with the staff in the past asking me if I have an eating disorder cause I'm naturally skinny. "Your height doesn't match your weight" while I was early into my pregnancy. An then when I say that im again "naturally skinny have been my entire life" the floor nurse asking what drugs I use cause it's not normal.. and me repeating "I don't use drugs, never have" then taking my blood and urine and seeing I don't use drugs at all and seeing my full history that I don't even drink alcohol.. I have mixed feelings about this place. So is it your staff or your policy that's so invasive and what's with the body shaming? I don't ask your staff they they're so fat an unhealthy for their height and weight. ** your asking for my name and information on yelp... cause you're going to get into contact with me? Cause I just so openly want to provide that to all of the general public... didn't I just mention HIPPA? What you going to do that you didn't do last time? You emailed me said you'd look into it and nothing ever happened. You brushed it under the rug. Cause a singular patient and issue is nothing to you as long as your paid at the end of the day. Spare me the annoyance of rewriting an email or making a phone call with the reiterations of the post. **

Pls go to another campus, they are very short staffed so you will be in pain and throwing up for over an hr. When you try to ask for some help you are met with very rude individuals (charge nurse and someone who answers the phone). Your call light does not work so you constantly have to get up and yell from your room, then the nurses get upset like "hello, fix your call button". They are very unorganized and unprofessional. Pls go to Banner or any other place excluding Abrazo Arrowhead.

What is wrong with these people! I just had the worst experience here. We waited three hours this morning. Got mis-diagnosed, the staff is rude only to have to come back and wait another 6 hours and we still have t seen a dr. The waiting room smells like dirty hair, GOD forbid you ask a time estimate ( patients are a nucientz to this hospital obviously) they approach health care in a very laxadazical way. People with heart conditions are put on the back burner. 7 hours later we finally saw the dr. This one was good. He worked hard and had a nice bedside manner.

Very bad hospital to be at. Let's put it this way I would rather die in transport being taken to different hospital then to be taken here. My wife went into labor and due to unforeseen circumstances we had to go here. The nurse Christine older lady insisted that my wife had diabetes and made comments saying she was denying having any health issues. Then she would proceed to try to talk down to us the whole time she was the nurse. The next morning we got the morning nurse Taylor that would not be careful with her movements and got my wife's IV caught on her and would end up pulling it out and causing blood to start leaking everywhere. They never went and properly cleaned the floor for the days she was there. The paper towel dispenser was empty and dusty in the room. Also one of the nurses can't remember her name was upset I helped my wife to the restroom. When the previous nurse had said it was fine to help her. The sheets in the labor room had holes and were dirty. How do you leave sheets with blood there. I'm surprised the state allows the hospital to run in such poor conditions. It ridiculous to think these people here in the hospital believe they provide any good or quality service given the conditions. I was anxiously waiting on discharge for wife and daughter to get out as quick as possible. Worse experience and I hope it helps others avoid this place.

Some I'm back to 1 star. I had to discharge myself tonight for my own health. I was completely ignored in the telemetry ward even to the extent that no one bothered to check on me with the monitor disconnected for three hours. It seemed to me that I was safer at home with my wife than to be ignored in the hospital. I had to call the charge nurse after I was disconnected from the monitor and pushed the nurse alert button with no response for 45 minutes. Don't go here if you value your life Addendum. Two things. This morning an army of about ten medical people gathered around my bed with the main point being I should be concerned about acid reflux. The interesting point is I never received my acid telex medication today even though I asked for it three times. The other issue is that to self discharge, I was required to sign a document that was completely blank awaiting the charge nurse to fill out after I had left. I did not receive a copy so I'm sure this was a CYA that was not legal or enforceable. Also, did you notice that the business manager wanted me to send them something directly without any instructions on how to do that.

This is an excellent hospital. Dr. Gupta and Dr. Shala were incredible with aiding Mr. El-Mezzayn who came into the emergency room suffering from heart complications. He received a stent and he is now much better. God bless this hospital, the nurses who provided anything we needed and the doctors who performed the operation.

If I could rate a minus 10 I would. thank goodness I am a retired nurse. I had to advocate for myself during my stay. so much went wrong too many to mention. just know this is not a safe place to be hospitalized ....nurses are helpful. and try.

Obvious staff shortage very poor quality of care one icu nurse abrasive and rude never want my family to take me there this is where paramedics took me

I was admitted due to a bleeding proble. while I was there. the nurses forgot to give me my seizure medicin. so I had a seizure they actually just shut the curtains I could hear that happening while I was stuck in my conditio. then they accused me of taking something because I was so out of it. I don't do drugs you idiots and you have refused me any meds even my seizure meds so what the hell did I take? this hospital deserves 0 stars but that is not an option.

If I could give Abrazo less than zero I would. I went into the ER because I was having a bad asthma attach and found out later I had bronchitis. Usually for breathing issues I get right in. They left me in there filthy waiting room for about 30 minutes to take me back and made we wait another 2 hours before I received a breathing treatment. I received the bill for their crappy service and starting paying 100.00 a month, I figured if I had to wait for care they could wait for payment. I have paid faithfully for 4 months for those aholes to turn me into collections. DO NOT go to Abrazo Arrowhead their waiting room is dirty their ER was worse and they don't give one shit if you pay them they will still turn you over to collections.

I have had a great experience in the labor unit and most surprisingly the emergency room! I had my baby this past April and my experience was just fantastic. The team of nurses and doctors were kind and helpful. They explained everything no surprises. I had a healthy baby girl. The care after delivery was phenomenal and the food was good considering it was hospital food haha.... they even had a live course on how to take care of your baby after you leave the hospital which was just so helpful. The entire staff looked genuinely happy to work there. The emergency room to my surprise which I have been there on 2 occasions this year one for me and the other was for my husband both experiences where the same everyone was kind, respectful, truly cared for your well-being. The wait was not bad at all 2-3 hours each time. I am happy I live just up the straight from this hospital.