Katherine Cateris
Google
Absolutely wonderful bookstore - I live in Australia, so have only had the privilege of shopping online with them, but even from just one experience (my first, but certainly won't be my last) I can highly commend and recommend them.
I ordered a book as a Christmas gift for my uncle, and this particular book is apparently now out of print, and one of the last copies of the English version out there - and it got lost somewhere in Canada on its way to me in Australia.
It was missing for over a month, and all seemed lost - truly sad if one of the last copies of this book was to be lost in transit, never to be seen again. But Arno from Abril was tenacious in tracking it down; he opening multiple investigations with the carrier and followed up again and again over the course of months to try to get to the bottom of the mystery - and lo and behold, it was found almost two months later, somewhere in the depths of the carrier's Canadian depot, and reshipped, where it finally arrived in my hands, just yesterday.
From the other side of the world I was pretty powerless to do much, and from my experiences with other online retailers in the past, I never expected so much genuine care and dedication from Abril themselves in helping this book find its way to me. But that's what I got - that's what Arno delivered, along with this book.
The bookstore itself has the best collection of Armenian books, both in Armenian and English, out there that I've found, and their staff are dedicated and truly care about both their books and their customers in equal measure.