Ace Hardware

I had a very uncomfortable experience at Ace Hardware (344 Greentree Rd, Turnersville, NJ 08012) and I’m writing this because it still bothers me. Before driving over, I called the store to confirm availability of a specific product. I was told there were three in stock. When I arrived, I saw a customer purchasing two of them. That’s fine—first come, first served. That should have meant there was still one left. But when I asked an employee for the remaining item, I was told there were “only two” and that the customer had taken the last of them. Right after that, the manager told me something different—that since the customer took two, there was one still available. Then another employee again insisted the customer had taken the “last two.” The information kept changing, and it felt like I was being brushed off instead of helped. I had to be very direct. I explained that I called ahead and that the manager had just confirmed there should still be one left. I asked for the employee’s name and said I was prepared to contact corporate because it felt like I was being misled and denied the chance to purchase something that was clearly still in stock. Only then did the employee suddenly “find” the last item and sell it to me. What upsets me isn’t just the confusion—it’s how the situation made me feel. I couldn’t help wondering whether I was being treated differently because I’m Black, especially given how quickly the tone changed once I mentioned contacting corporate. I shouldn’t have to argue to buy an item I confirmed was available, and I definitely shouldn’t leave feeling stressed and disrespected. To make it worse, there was no apology from the manager or staff for how this was handled. Customer service should be straightforward, respectful, and consistent. I hope this location takes accountability and improves how customers are treated. Response : Thank you for your response. I appreciate you following up. I am not trying to get anyone in trouble. My goal in writing this review is simply to explain how the situation was handled and why it left me feeling uncomfortable and disrespected. No customer deserves to feel that way. Here are the details you requested: Date: December 3, 2025 Approximate Time: Around 10:15 AM Item Purchased: Fire Retardant Paint (1 gallon) Location: 344 Greentree Rd, Turnersville, NJ 08012 I have attached a copy of my receipt with sensitive information redacted to confirm the purchase. The issue was not the product availability itself, but the inconsistent information and the way I was treated while trying to purchase an item I had already confirmed was in stock before arriving. I was told different things by multiple employees, and it felt like I was being dismissed rather than helped. Only after I became very direct did the item suddenly become available. What troubled me most was the lack of apology or acknowledgment at the time, even though the situation could have been handled calmly and professionally from the start. I want to be clear that I expect respect and honesty as a customer—just like anyone else—and I hope this feedback helps ensure better, more consistent customer service going forward. Thank you for taking the time to look into this.

I had never been here, but i am avoiding the big store that sells tools, so i stopped here and it was a great little store. They had everything i needed. Cashier was nice too.

This is a small hardware store. And there jingle holds true. They have always been helpful and friendly. I live near here and when ever I need a quick something I go here to pick it up. I’ve gotten everything from dirt to kids chairs to suction cups to a Yeti travel cup. They seem to have a little bit of everything. They have a seasonal section, even a pet section.

Drove almost 40 minutes the other day to the turnersville location because my local ace did not have what I needed. Matt was a great help and a sweetheart holding my item aside for me when I got there. Love to see customer service like this in today’s world!

Friendly and helpful staff. Helped me find the parts I needed. Easy to make an exchange if something isn't right

They have a better selection than Lowe's or home Depot and they have knowledgable.people to find what you are really looking for. A bit pricey but you don't have to keeping going back because they gave you the wrong item.

Placed an online order. It was ready when I arrived. Even got help loading top soil. Good people there

This place has all the tools you need and then some! It feels right as rain and you go in, it's family owned I suppose and the service is tiptop here. The rear of the store is where you do pickup and key copying. They also do knife sharpening here i believe ? I'm not sure, gotta check again. I came here for some drywall tools and I've been here before many times. I'll definitely come back again for more stuff.

I brought my house key (an original that works fine) in to have 3 aditional ones made. None of the 3 they made worked. I went back a 2nd time--same result. I went back a 3rd time--same result. I gave up & went elsewhere.

Purchased a new Ariens snowblower from here because I wanted to support a local hardware store instead of the usual big box stores. Their employees were very helpful and the guy who took the actual order was very nice. The price was just as competitive as a big box, but found they also would assemble and deliver at no extra cost! Thank you!

I have hard to find keys for a Kenworth Truck. Kenworth will sell you the keys but won't cut them. I went to Ace because they have cut them in the past. The key that Ace sells is essentially a Saturn key and won't fit the Kenworth ignition. The Kenworth key is slightly thinner than the Saturn key. I have paid for this service in the past like I was purchasing a new key but I have my own blank keys. I approached an older employee to have my keys cut. He was very rude and told me no they don't do that like I was bothering him. I have frequent this store in the past but I think this is the last time. They wonder why the big hardware stores are taking over. I thought this was the last of the few family run establishments that put the customer first, I guess I was wrong

Very knowledgeable people, very friendly, very helpful. Don't get help like this anymore. Highly recommended!!!

The staff is always on hand and ready for advice if needed. You don't' have to search for anyone like the big box stores. They are experienced do-it-yourselfers. Lot's of products that you need in a small store. In and out in minutes. It's worth paying a few extra pennies for great local service. Although there may not be any extra pennies after the ACE Member Rewards are cashed in.

First off....to be greeted by such a happy employee makes me glad to be here. Krystle, was so happy and kidded with us, after ordering two classic smashburgers with fries, she stated: "oh you want the vegetarian special"! Her quick wit was appreciated by us. The burgers were great as were the fires. Let's keep Krystle employed!

This ACE truly is the place with the helpful hardware man (and woman). Every time I stop in I am greeted by extra friendly and helpful employees. I am often surprised at the variety of goods that I can find in this store. I always recommend the local spot over the big box store and ACE often has exactly what I need.

Store employee at Sewell, NJ store loudly boasted about his political beliefs and delusions all about the store. I found this EXTREMELY annoying and came close to telling him to shut his big mouth, but instead I just left the store and went to Home Depot.

I had a fuse blow and damage a part on my heating system, meaning we had no heat with 50 degree weather. I am immunocompromised, and can't go into a store even with a mask. I ordered the part online from ace in the afternoon. I hadn't heard back if it was ready at 3:30, and they closed at 4. I called and explained the situation, and was able to head over for curbside no contact pickup 5 mins later!

This store has everything, if your looking to build a house, maybe not. I was looking for a safety suit, large chains had them, but they were cheap and didn't fit, then needed large yellow boots, drove around with no luck. Thought I'd stop at ace for plaster, some other intricate tools I know other places didn't have. Well guess what else they had, size 16-17 boots and a decent safety suite. Also the items they have, example: bird feeder, it's a quality item, ace is priced a touch hire on most things, but can't put a price on a truly squirrel proof feeder or something you just wanna buy once in a lifetime!! I'll be back.

This is the place that has folks that KNOW the answers! Way better than big box stores!

Terrible experience. The sales guy, Sean, was snooty and fake nice. He totally made that a point to show. They offered us a display with no discount or original boxing, plus had a different price in store than online. NEVER will go there again.

A Great place to get EVERY item you need, with helpful people there when you need them. I go here before the big stores for all my hardware, screen repairs, glass, keys, you name it. They do care. The only problem I have is they close early, like 6pm during the week and 8pm on Saturday. And they are in Washington Twp. not Blackwood.

Great place to go to if you need to get a question about a job. They are always helpful.

I love shopping at Drissel's Hardware - they always have what I need and will advise on best choice or hints for installing. They stock everything from paint to shoe polish! Nice people, too!

I try to patronize this store instead of the super chain stores. I sometimes get a good deal here but I must say the older woman at the register should retire. Last time I was here was a year ago for lawncare products. She was so miserable at the register that I didn't go back for a year. They had a nice sale today as I entered the store an older gentleman said hello with a smile. He grabbed the stuff I wanted, carted it up and I proceeded to pay. The woman I expected to be miserable again and I was right. I hand her my debit card and say there is NO PIN put it thru as credit. She snapped what, most people use it as debit. I tell her nicely as credit I am covered against fraud. She can't do it since she keeps pressing debit and says it won't work use your pin. I said well I guess you can't sell the stuff today. She grabs the card and yells someone come here and make a debit card a credit card. The older guy laughs and shakes his head understanding the situation, I tell her stop pressing debit and I pressed credit. BOOM it goes thru I guess I will stay away for another year or just go to the bigger stores they do price match. My fault for trying to help the locals.

For years, I have always loved the small-town atmosphere at Drissel's and the fact that someone could always help you find the item needed. HOWEVER, just called to get some information. Spoke with DAVE who was VERY RUDE and NOT FRIENDLY. He basically stated that this is what is available and hung up mid-conversation. Wouldn't it have been better to say this is what we have available and if you can come on in, we'd be glad to help you."???!!!! In this day and age, you cannot take customers or how you treat them for granted!