Shane R.
Yelp
First of all, I'm not usually very critical of restaurants and staff because I know they have a stressful job and have to deal with a lot of idiots in their profession.
We decided to have dinner at this restaurant based on the recommendation of one of the employees of the hotel we were staying in, in downtown San Antonio.
We were promptly seated when we walked in and there were at least 8 to 10 wait staff and what appeared to be a few people running things all over the restaurant so there were plenty of employees. It took at least five or six minutes for somebody to even realize that we were sitting there, and when somebody finally did come over, they said there was some confusion as to who was taking care of our area. We finally got a waitress who came over and took our order for drinks and ask if we wanted some chips and queso, which we of course said yes. Once we got our waitress, we were taken care of pretty quickly. She brought our drinks, chips and queso, and our dinner arrived probably within 20-25 minutes.
My wife got the pork Carnitas and while the food was OK it could've used a little more seasoning, we had to ask for salt. I got the chile rellano which was really good, but the rice was undercooked and crunchy.
I will say while the food was OK, I probably won't be back. It wasn't anything that stood out to me at least.
While there were a few waiters that seemed to know who they were taking care of and what they were doing, there were many that were running around, seemingly unsure of what tables they were taking care of, and there were several times when food came out, and they were unsure of which table the food went to. I literally watched the gentleman that brought our food out go to two different tables until finally someone came over and pointed at our table and he brought the food over to us. Our waitress seemed to disappear for three and four minutes at a time and it would take quite a while to get her attention to bring the salt over or refill our drinks. Once we were finished eating, our plates were cleared and we waited another five minutes until our waitress finally came back out front and gave us our receipt so we could pay our bill.
All in all, it's not the worst place I've ever eaten at and their Mexican food does seem to be authentic. However, the staff seemed a little hectic the night we were there, and several of them seemed to be unsure of what station they were supposed to be taking care of. Just seemed like a lot of confusion.