Annora Johnson
Google
I have been here a few times previously, with great experiences, but this recent time here was terrible, especially considering the price. I made a reservation for my birthday dinner, yet we had to wait over 45 minutes to be seated. I had asked for an indoor table, but we ended up sitting outside. Then, the service took forever. To order food, the food being brought to the table, the drinks, everything took forever. As it was my birthday, my friends had gotten a cake which I gave to the manager to put in the fridge. I was not informed there was a cake fee for this. Additionally, the cake being brought out was extremely late, and then it took even longer to get cut. We didn't leave the restaurant till midnight, much later than we intended to. We had originally planned to order multiple rounds of drinks, and there was no time for that either. The vibes were off, and the service was trash. No one bothered apologizing for anything that night, either. I wanted a great and memorable experience for my birthday. Sadly, the exact opposite happened. 220 or Zana are much better options for places to celebrate. They're worth the expensive price tag.
UPDATE: I’ve been going back and forth with management for over a month now regarding a refund, and the communication has been all over the place. I’ve been passed between people, given no timeline, and at one point, one of the managers called me 15 times in the span of 3 hours. Still, nothing got resolved. It’s been dragged out way longer than it ever should’ve.
Extremely disappointing and unprofessional, especially for a place that positions itself as upscale.