Cory R.
Yelp
I'm shocked at the lack of hospitality I endured Saturday at Adam's Lounge when I chose it as the location to take out my niece and a group of her friends whom are newly 21. We chose this spot initially because we were under the impression it's a great hangout spot with friendly staff. We couldn't have been more wrong it happens! The night started with an almost 15-20 minute wait for our initial shots. The wait wasn't the real issue. I could look past that, if it had just been a wait time. However, staff continued to walk past while looking right at us. Yet not once did any of them welcome us or even stopped to let us know they'd be with us shortly. When it was time to pay for our 1st round of shots. One of the girls handed over a card belonging to someone else in the group, as the card owner had left their card with her to use for that 1st round. Now I remind you that we're obviously not frequent bar patrons and also the girl paying wasn't using her card so needless to say she didn't add a tip and assumed that they were just going to tip with the next round or possibly pay at the end of the night. However, immediately upon receiving their receipt, the bartender looked at her and told her how come we don't tip ,because they believe they have excellent service and they wanna know why we don't tip? My Jaw not only hit the floor but at least 2 of the girls in our group were now not only extremely embarrassed but terrified to even talk to the bar staff . After a bit, one of the girls got a little brave and decided they would go up and order us another round of shots only to be met by a bartender who told them they are no longer serving us as we don't tip?! Now myself , I typically tip at the end of the night because I like to tip based upon my entire service. Yet I can understand why they expected a tip since they were going to pay per round instead of leave a tab open. Only what bothers me is most of our group hadn't been given a real chance to understand bar etiquette being their barely of age and I was also under the impression that tips were encouraged not technically mandatory with each drink order. So what was meant to be a celebration and introduction to the night life became traumatizing to these ladies and their friends after being publicly embarrassed more than once by staff. If the Adam's Lounge staff had taken the time to even attempt to properly greet us or even take interest in what we were celebrating, none of this might of happened. I also want to point out. This was just our experience with the few staff that we came in contact with. I am not speaking for all the staff at the establishment and I also will not point out exactly which staff members it was because I don't believe in publicly shaming people as was done to us. My only hope by posting this review is that the staff we did encounter that evening might see how their actions ultimately affected us in such a negative and very unnecessary way. I like to believe that people aren't just malicious for no reason, so maybe they just had an off evening. Either way, I truly hope that they will treat others more kind, considerate, and try and be a bit more understanding in the future. I also would like to state that if my group did anything other than not making it rain on them for doing their literal job causing influence in their behavior towards us, We definitely apologize! We believe in being respectful to others no matter the circumstances.
