Kim B.
Yelp
We've carried out from Addie's many times and the food is consistently very good. On January 16, we placed an order for lunch carry out, for two Cashew Chicken, one Bangkok Crispy Beef, and an order of spring rolls. Each lunch entree comes with two spring rolls and when placing the order I confirmed we would have 12 total spring rolls (6 free with entrees, 6 paid for). However, when we unpacked our order at home, we only received six spring rolls. Additionally, the total bill of $90.04 was higher than expected
If doing a Google search, beware of the link titled "Website Menu", the prices are wrong
https://addiesthaihouse.com/wp-content/uploads/2022/05/Website-Menu.pdf
This menu listsFried Spring Rolls at $9.95 (actual price $10.95)
Crispy Bangkok Beef at $24.95 (actual price $27.95)
I understand mistakes can happen with carry out orders and expected to call and quickly resolve the issue. Not the case - I called the restaurant and spoke with Manu (who was not the original order taker) to discuss the missing spring rolls and the pricing discrepancy. Manu confirmed the current prices, which explained the higher bill. Regarding the missing spring rolls, she said we could come back and get the missing order, however, I didn't want to drive 10 minutes each way for them and asked for a credit back to my credit card. We went back and forth for several minutes as she avoided my request for a refund. Eventually, she said, we received the spring rolls we paid for and it was the 6 complimentary spring rolls that were missing from my order. I refused to accept this, and finally, she said she would have a manager call me back. It has been 3 days and no call back from anyone at the restaurant.
Based on the current prices ($90 for 3 lunch entrees and 1 order of spring rolls); my frustrating call about the missing spring rolls; and no call back from the restaurant to resolve the problem, we won't be returning anytime soon.