Ashlyn H.
Yelp
As someone who's been coming to this area for years now, the thing my family and i always say we love is the customer service. unfortunately, this is the LAST place you want to go if you wanna receive kind customer service. my family was surprising my sister with a birthday cake, in which my other sibling placed an order six months in advanced. sending multiple reference photos and seeming to have very clear communication with the owner, we all were so excited to surprise my sister on our trip. when the day came to pick up our order, we received a cake with absolutely nothing similar to what my sister discussed, it was literally a white frosted cake with blue frosting for the writing after requesting for a pink girly themed strawberry cake. she was hesitant on returning it because she understands how it can suck being on the other end especially having years of baking experience, but we ended up returning with the cake and what a mistake that was. the lady had such an attitude, told my sister to do the job she literally paid her for (we are also vacation, and overall that's just insanely rude), and when my sister then just asked for a refund because she gave up dealing with this lady, she basically refused to give the refund, and "fixed" it by adding horribly done rosettes. deeply disappointed by the service here, and i cannot believe an owner couldn't simply say "i'm sorry" save your time and go to dairy queen :)