Adventist HealthCare Shady Grove Medical Center

I had an excellent experience at Adventist Hospital–Shady Grove. From Pre-Op through Post-Surgery, every step of my care was exceptional. Every nurse and healthcare worker I encountered made me feel genuinely cared for and supported. Even the reception staff went above and beyond, reassuring my mom when my time in the recovery room took longer than expected. During recovery, I stopped breathing twice because I was groggy from the medication and kept falling asleep, but the nurses responded immediately and helped me stabilize and breathe properly. Their quick action and calm professionalism made a frightening moment feel manageable. The discharge nurses were just as compassionate, taking the time to thoroughly explain everything my mom and I needed to know to support my recovery at home. After reviewing my surgery reports, I also learned about the many other skilled hands involved in my procedure beyond my doctor and anesthesiologist. I am deeply grateful to everyone who played a role in my care. Thank you. This hospital deserves more than just 5 stars.

I recently had my port insertion procedure at AHC Shady Grove, and I’m truly grateful for the amazing care I received. The doctors and nurses were very warm, gentle, and attentive throughout the process. They made me feel calm and comfortable from start to finish. The discharge nurse was kind — she explained everything clearly and shared helpful information for my recovery. I could really feel how much they care about their patients. Thank you to the whole team for your kindness and professionalism

I highly recommend this hospital for surgical procedures. The pre-operation nurse practitioners (NPs)asked me a litany of questions and were so detailed-oriented and knowledgeable they avoided a potentially dangerous event by going through my entire medical history. They insured to gather all of it before my in-person could evaluation Some of the best NPs have ever met - their bedside manners were marvelous and their compassion refreshing. They communicated my issues with the chief anesthesiologist and they chose a plan of action for my surgery to prevent any potential complications and grave issues. In turn, they kept me abreast on the plan of action for the day of my surgery. The day of my surgery, everyone took the protocols seriously. When I woke up the nurse who took care of me was the sweetest. I could not be more grateful for the attentiveness, professionalism, and care every medical provider exemplified while I was under their care at Adventist Hospital at Shady Grove.

I've been here a few times. The first time in the ER with my husband was as good as any ER visit can go at a charity hospital. He had prompt care, a cohesive team, and he felt safe going home. When I went in, they were short-staffed but did their best. The medical recording team left some to desire so it made the doctors' jobs harder. We are planning to deliver our firstborn in the labor department next month, and the nurse giving the Labor and Delivery Tour gave us everything we wanted to know and then some, and we feel very safe preparing to deliver here. Like any massive organization, there are definitely employees here who look unhappy to be there, but I keep in mind that the staff here are seeing other human beings on their worst days who are in major pain, so I imagine that wears on their psyche. Like any American healthcare facility, there are out-of-network doctors who are going to try helping, and it's really not their fault if Beds 1, 2, and 4 are covered by Aetna but Bed 3 is out of network while 2 and 4 are covered by BlueCross BlueShield but not 1 and 3. They're oath-bound to help folks. I didn't hold my radiologist at fault for checking me for a blood clot when he was out of network for Cigna; I blamed Maryland consumer law, Cigna, and America's broken system. Also, I'll note that as a charity hospital (I think) they charged me less for my emergency care than Cigna charges for a copay, and that was pretty stinking awesome.

I almost didn't write this review with it being almost a year after my baby was born but coming and seeing the reviews I am writing this to save someone from a similar experience. I was driving an hour away my entire pregnancy to my OBGYN and the service there was great. So imagine my SHOCK at this facilities lack of professionalism and overall empathy. I wouldn't let my DOG have a baby here. I was so discouraged when they kicked me out of my hospital room if I did not induce my baby despite the options the Doctor told me I had which showed me the charge nurses and the Doctors do not communicate. I made it all the way to my car with an IV still in my arm before they called me to remove it. Just carelessness all around. I'm so happy I got a second opinion and just the overall care I received at Georgetown hospital with never seeing my my entire pregnancy was night and day. My baby girl and I had a happy and safe delivery due to them. I am writing this to save someone from this horrid experience and to trust your gut when something doesn't feel right.

Horrible experience. DO NOT GO to this Emergency Room! Went to the ER and 14 hours later, I still had not seen a Doctor and was in a room that the emergency button did not work. Decided to leave to a hospital that actually provided professional care. That's the summarized version. Detailed review: I went very early in the morning with a 10/10 pain. Spent 2 hours on the ER waiting room. The nurses and staff there actively ignored me when I asked for tylenol or something for the pain. I know I had to wait but the pain was unbearable and they were not sympathetic or helpful. In fact, it was quite the reverse. They seem to be annoyed that I needed medical attention and was asking questions. In the 2-hour wait, there was shift change, which was used as an excuse to ignore me. There was 1 nurse in particular - from triage - that was very disrespectful and very unprofessional. I will not share the name here but if you go, you will know who I am referring to. When I finally got sent to a room, multiple nurses "rotated" to give me some preliminary care. The main one was nice but the ones that "stepped in" I guess to cover seemed to be bothered by it. Everyone seemed annoyed and stressed. I met several P.A.'s saying that they Doctor would come to see me. IT NEVER HAPPENED. They were all nice but never to be seen again. At one point I was in pain and the IV was empty. I was calling out the nurse because the call button was not in reach. When the nurse finally arrived, I asked her about the button, she said that there wasn't one in the room. I am no expert but I think that's a major safety issue. When the second shift change took place, around the 14-hour mark, I asked the nurse if the Doctor was coming to see me. She said the Doctor would arrive soon. I said that everyone had said the same thing. I asked her to please check on the status because if the Doctor would not come, I would be leaving to another hospital. The nurse said she would go and check. After waiting 20-30 minutes, I walked to the "main-area/nurses station" were I thought everyone would be running like crazy and super busy - based on how things had gone my time there. When I arrived there were about 5 medical staff members chatting and joking about some TV show and 2 individuals at the desk looked bothered by the fact that I was there. I asked the nurse if there was an update and there was none. I then asked the nurse to get my discharge papers but she was disrespectful and kept interrupting me from the very start of our interactions. I politely pointed it out and said that she needed to be respectful towards patients and listen when in a conversation. For some reason, she was trying to keep me in the hospital and saying that the Doctor was gonna come now since I said I was leaving the hospital. If in 14 hours, no Doctor show up to consult a patient with a 10/10 pain - that later was found I had internal bleeding and other severe symptoms - then I was not going to wait any longer than the 14 hours for a Doctor that would "keep me there" for I guess their stats to not look bad. It felt like I was being kept in a room until I bought a time share. If you made it this far, DO NOT GO Adventist HealthCare Shady Grove Medical Center. It was the worst medical experience of my life. I hope that this review reaches individuals from the hospital to improve things. Especially, the nurses and staff attitude and professionalism.

My son has respiratory difficulties and coughing blood. We sat in the waiting room for Four Hours claiming a lack of beds. When we got to the beds, I saw many empty beds. My son is still coughing blood and he is sitting on the gurney and no one spoke to us and we have been waiting for 45 minutes. I am a doctor and I find the situation disgustingly pathetic and life threatening. When I told the two nurses near us that we been waiting for someone to just acknowledge us and say hi, the male nurse sarcastically said hi. He is extremely unprofessional to us, we understand life and death situation. I have done time in the ED and I understand, but he was talking with his coworker about his pink house. The ED doctor kindly came over and started to examine my son.

DO NOT GO HERE I am 33 weeks pregnant and went to Shady Grove Hospital as per my OBGYNs request with severe respiratory symptoms, extreme rib pain, and an elevated white blood cell count. Despite all of this, the hospital refused to admit me or do anything to treat me other than for pain. I asked for a chest X-ray and was told by the tech that it would be a bad idea and pit my baby at risk. The ER doctor initially suggested admission, but another team overruled it and sent me home, even though I could barely breathe, was coughing constantly, and in so much pain I could hardly move. I told her I was certain I had pneumonia and she said there was no way. Being discharged in that state was not just dismissive, it was dangerous for both me and my baby. The lack of coordination between staff, the refusal to take my symptoms seriously, and the complete disregard for my pregnancy put us both at risk. I left with no real treatment, only to be admitted less than 24 hours later at Georgetown Hospital. It took the team here less than a hour to find the fluid in my lungs and diagnose me with pneumonia which can kill mother and baby this late in pregnancy. The difference was immediate and dramatic, Georgetown recognized the seriousness of my condition and started appropriate treatment right away. Shady Grove’s negligence could have had devastating consequences. Pregnant patients deserve better than being brushed off when they are clearly very sick.

Everyone in the infusion laboratory was polite and knowledgeable. The nurse who worked with me answered all of my questions and was very helpful

If you love your loved one- DO NOT take then here. My aunt went to ER for an acute illness. I received conflicting information from nurses and doctors. Whether she had a stroke or not. That's a major mistake to not be on the same page. She was in unit 4C . I made a list of the names of staff to write the CEO. 1) the nurses all appear to be from the Caribbean and English is not their 1st language 2) the nurses were playing on their phones outside of the patient rooms 3) I asked to have my Aunt out walking the hallways to not loose her strength in her legs and was met with an attitude that they were too busy - with what they were doing(playing on their phone). If I had t be advocating for her, she would have been forgotten in the hospital bed. 4) a nurse who works part-time wrote their name down on a piece of paper and gave it to my aunt for a potential side job with my aunt, under the table (cash). 5) asks for a status update on my aunt from the doctor - was inconveniencing them. Bottom line- do not go to this hospital. You will not get the care you need.

The patient advocate's office finally got back to me after I managed to speak with someone in the business office. The patient advocates had no record of any phone messages from my husband or me. They had one shared voicemail, and messages were getting lost. I don't know wtf was going on there, and neither did the patient advocate supervisor. She was quite upset. So the patient advocate office finally managed to get an email account for complaints. Now the whole department can see all the patient contacts. I sent the patient advocates an 8 page summary of what happened in Azalea Ward. We had a very good talk, and they sent the summary around to other hospital departments. Now, whether or not Shady Grove Adventist does anything to improve inpatient behavioral health facility and program is anyone's guess. I'm not optimistic. They have a fancy new emergency wing, and a very comforable and welcoming cancer treatment facility. But everyone cares about cancer patients. Not so much with mental health patients. I don't expect them to improve, but I would love to be surprised.

On the last cooking competition show I was watching, they were cooking with blue foot chickens (Thank you, Alex Guarnaschelli.) Truthfully, I didn't even know they existed. But, after a marble cheeseboard fell off a shelf and landed on my foot, it was off to the emergency room. It was the case of the blue footed, Joy B. I can joke about it now, but it has been a long and painful journey. My son, Mike B. took me to the emergency room. Thank you to Mike B. for the emergency ambulance service. Love you.... They are building a new emergency room, so you are directed to a lower entrance. Luckily, there were people out front, who were able to get me into a wheelchair and take me into the first, waiting area. It took about 10 minutes for them to take my vital signs and copy my insurance card. Then, onto the second waiting area. This one took considerably longer. A credit to the triage team, they ordered x-rays, before I saw the doctor or got into a room. Everyone was very nice, including my nurses, the radiologist, and the doctor who wrapped my blue foot, and fitted me with crutches and a boot. Let me tell you, crutches are not for the faint at heart. But, they do their job. I took off a star because the process took almost 4 hours. But, the medical staff was kind, patient, and knowledgeable. The other reason is that the emergency room didn't have a provider( doctor, who sees all patients) until 11:00 am. Then, they only have 2 for all of the emergency room patients. They really need to hire more doctors. I am at home and hopping around, but I did want to thank all of the staff at Shady Grove Adventist Hospital for their expertise and care.

While no one wants to be at a hospital for any reason, I want to talk about the quality of care my family member received, attention and empathy. The place is very clean, and staff is very caring. The nurses were very polite and attentive, answered all the questions we had and kept us informed all along while the patient was in surgery.

Does one ever really want to review a hospital?! Latest visit to Shady Grove for pre-surgical testing. A good experience with the admin/registration staff and a really nice experience with the RN/NP for testing. They've got enclosed areas for registration making it a little more private. Although the back side is an open admin area. They have a welcome desk as well as an information/registration desk. The staff at both were friendly and gave good directions. When I had called to make my pre-surgical testing (PST) appointment, Karen K. at the front was super friendly and thorough to make sure I would be set/prepared for testing. The day of testing, Karen K. was at the front desk and very cheerful. Then, for the actual exam, NP Karen was friendly and knowledgeable. Definitely helped put me at ease about what to expect for my upcoming procedure. They validated parking for me although I had only been there for a little over an hour. One of the great things about getting your testing completed at the hospital is how quickly you get results. My test results were already available to me online by the time I got home! The main area looks a bit different since the last time I had to go to the hospital. There's a lot of natural light coming in from the large windows. There's plenty of seating for waiting for registration. It felt like a lot of the common areas got a refresh. There's a lot of construction going on at the hospital so it gets a bit confusing on where to go. Visitor parking near the main entrance are lot D & F. Lot D gets full quick so it's just easier to go to lot F. First 30 minutes of parking are free. the ticket machines aren't the greatest with direction cause the part to scan your ticket to pay/leave is way below where most would look. Will have to see how things go when I go back for my procedure!

Stay away from their behavioral health care. I've been trying for over a week to get a prescription filled that the doctor forgot to fill before she went on vacation and I can't get any help. I sent three messages through their patient portal I've left numerous messages including a message with the CEO of Behavioral Health and nothing.

Went to Shady Grove ER at 1am and was immediately triaged for blood tests and a CAT Scan. Every staff member I interacted with was professional as well as helpful, kind and obviously proficient at their jobs. The primary doctor, Dr. Liu was one of the best I've ever encountered in an ER setting. I was care for by a great team of caring professionals who obviously love their work and respect their patients. My husband and I left the hospital saying "wow" simultaneously.

This Hospital is under Staff . The Management and the board members and the Owner of the Hospital get paid too much for little work they do. There Shift hours are tóo long. They need to change the working hours to either 8 hrs per day at 5 days per . Or change it to a week of 4 ten hrs work day. The Doctors get paid too much and the rest of the Staff get paid too little. ** The ER is horrible , you can die or get a infection before you get attended to, because they are always Under Staff every day. ** The Ambulance ride could cost you almost $500 or more. And the daily hospital bill is way too high for what little work they do . Management could be taking all the profits. This Hospital need a complete Adult of expences.

This hospital saved my life everyone was helpful and nice from the cleaning crew the nurses and the doctors. I give Shady Grove a 10 rating and everyone else from the front desk

Went to the ER for a minor accident late at night, was pleasantly surprised at the relatively short wait and quality care I received from the staff, nurses and physician assistants.

My mammogram procedure went well. Morgan the front desk receptionist was friendly and helpful in checking me in for my appointment. Dagny the tech was very nice and professional in taking care of me during my mammogram procedure. I highly recommend this Adventist Healthcare Imaging clinic for their personal touch. This location is 9711 Medical Center Drive in Rockville Md. Thanks again. Lynda Witenstein

I just had the opportunity to visit my sister in law today, she just got a newborn. And my wife and I took our 3 year old to meet his cousin, my son was really excited about it. And then the nurses and everyone was saying that he could not come in to meet his cousin. Because supposedly is a hospital policy. What a shame, what type of harm can a 3 years old kid can do? My experience was fatal. They have weird policies.

On August 22, 2024 I wrote a review summarizing the year and a half of calling Shady Grove every month without a call back. We received a call back after that review and were promised an answer by the end of the week (never got it) and were given a phone number that we could always call and get a person. I called that number yesterday and today. It isn't a Shady Grove number. I called Shady Grove and asked to speak to a person. They sent me to the recorded line (and yes I left another message). I called the main number again and asked to speak to administration. They declined and sent me to the recorded line again. I can't even express how unacceptable this situation is.

Very very bad service. I have to wait 6 hours and even check anything. Please don't come to this place. Unprofessional working

Going to this hospital was the worst mistake ever made. Unfortunately, we went and after performing 5 surgeries on my father, we begged to be released - being told the hospital cannot do anything but recommend hospice. My dad left in Sept after 20 days of being trapped here; passed away in Nov. I watched my dad, who could pass for 50, age in a few weeks of being here, lose his mind in ICU, be IGNORED by Dr. Hertig when asked for second opinions- (that negligent resulted in a Fasciotomy-another surgery), be treated like an item by plastic surgeon, Stephane Corriveau. This hospital left us heartbroken. Taylor, The social worker was a joke. Did not care. Nor assist. We heard a lot of what she couldn't do. The nurse administration was more offended that I had a family member listening in, on our conversation, rather than the fact that we were not given the proper care or equipment (wound vac) from my dad's fasciotomy . If it wasn't for the amazing nurses, and CNAs we would've gone crazy. Dr. Benji, Ben, Anita, Simona, Stephany, Dwayne, Felicea, Hady, and many more nurses I can't think of- thank you for all you did and do. You are appreciated.

My friend went there for a birth center tour and the hospital informed her to bring her pillow and blanket. It looks like the hospital is blinking of bankruptcy. They cannot afford pillows and blankets for patients anymore. What else are they going to ask?

My experience at Adventist Care Imaging could not have been better. Form the efficient scheduling, as: no waiting! To the step by step process with very kind, professional staff. The entire process went very smoothly! Special appreciation to wonderful Jason (tech), Alma (tech-aid), Karla (front desk), and, needless to say office manager Keith.

Complete incompetence, apathy and a lack of compassion in the ER triage center. I would NEVER take a loved one to this embarrassing shambles of a hospital. NEVER AGAIN. I would not be surprised to see chickens running around in the ER. This is a dilapidated garbage hospital and an embarrassment.

I went to the Adventist healthcare Shady Grove medical Center several weeks ago to talk to the billing department. I spoke to Vee and Erica. They are so wonderful and excellent at their job and they know how to make you feel relaxed while discussing finances. I highly recommend either of them for they work as a great team together. Thank you for all you do and have done for me!

My daughter in-law was scheduled here for out-patient surgery Feb. 13, 2024 . I had the duty of driver and watching my 6 year old great grand daughter. We waited in Out-Patient-Surgery waiting lounge. The Sullivan Waiting Lounge. I simply cannot say how wonderfully the staff in charge of the area treated myself and great grand daughter. It was a complicated and time consuming surgery but the women here helped the time pass pleasurably for her and myself as well. They actually gave her a pretend job working behind the counter so I could take a few 5 minute breaks. Trust me, being 77 plus a kidney and heart patient, I needed those breaks. Of all the hospitals I have been to over the years, Shady Grove will be the one that stays in my heart and mind. It isn't just a Health Care Facility. It is a "WE REALLY CARE FACILITY".

Great care, great coordination and I felt listened to. All the staff were professional and friendly.

ABSOLUTELY TOO NOTCH AND U STRESSFUL ALL THE WAY. Was very nervous at year 2 year mammo post BC surgery. Every single person was beyond delightful and helpful - including when I left my glasses there and two folks looked for them and found them! Very kind, cheery, and supportive - made all the difference in my scary day. In fact, we were laughing and giggling through it all, and took a picture together! I can't recommend tech Melissa and front desk Selena highly enough. Thank you so much for making a VERY scary situation SO EASY and pleasant. A+++++

Had a great experience at the emergency room. Very knowledgeable and respectful staff. Waiting time was long because many patients were there. The staff made sure to address our concerns as soon as possible. The care team explained the steps done and the follow ups I need to do after discharge.

I am very dissatisfied with the service at the emergency room. I brought my daughter here today with the same cardiac symptoms she had 8 months ago, when she had a heart attack. We checked in at the emergency desk, and my daughter was brought back to be seen about 30 minutes after we arrived. The staff drew blood, and ordered and took X-rays, after which she has brought back to the waiting area. After 3 hours, I asked what the delay was, and was told that an exam room had to open up in order to see a physician. I was also told that she had to repeat the lab tests to check her cardiac enzymes. However, she would have to wait for the blood to be drawn. It is now again three hours later, after I had asked about the delay. I asked again what the next steps were, and when someone would see her, or at least someone would take the additional blood tests. I again was told that a room needed to be opened, and that other patients had been waiting for 7 hours, and that I should be patient. I haven't been told why there has been a six hour delay for a cardiac patient, or when my daughter would be seen. I don't really care why. I could have driven my daughter to any other hospital up to 4 hours away, and she would have been seen by now. This hospital is a disgrace, and should be shuttered.

I gave birth here 5 days ago... it was so painful and uncomfortable, but the nurses here made the experience a very good one! It still feels surreal, but I look back at the week that passed and am grateful for the nurses and staff in the third floor maternity triage & Barbara. My experience began with Barbara, she was my nurse through the whole process and thank God I had someone with 50 years experience to walk me through...I felt like I was in good hands even if everything else was a shock to me. After recovery, I was brought to my room... Brittany, Emily S and the rest of their team who was scheduled during my time there (W-F) were the best. They took care of me, my baby, and husband during our stay. Emily took our baby to the nursery one night so we could sleep-I'm so grateful! They were so memorable. Lidjia, the lactating nurse was the absolute best too! I felt like she really cared that my baby would be fed. She walked me through something new to me and it really helped! Thank you nurses for all you did for us! I could not have eased into this new role without you!

HORRIBLE, When patient services lies and says call discuss concerns/experiences that's crap too. Their racists, full of mess and what kind of RN(5 different RN's) bruises patients! Oh and how can you work in health care and lack empathy, care, or patience? No bed side manor. Social workers giving medical advise. Just stay away unless your having a baby early and they are premature! Wish I could give 0 stars! As everyone who reads this comment can see someone respond pretending the hospital has interest in caring for my review and wants to address it. However to be COMPLETELY TRANSPARENT ITS DEFINITELY An act for the PUBLIC. I have a letter from them suggesting they've done nothing wrong and are closing my complaint "case". DO BETTER ADVENTIST HEALTH GROUP

I got excellent treatment from Ruth T at Adventist HealthCare Imaging.She is awesome!!

I gave birth here twice, and my second experience with the nurses here was awful. I would give the place no stars if I could. My advice to anyone who plans to deliver a baby here: If the doctor orders an epidural for you, and the nurse decides to have a sidebar with her outside the room before returning to tell you that the doctor has decided not to give you an epidural, DEMAND another nurse!!! A doctor, who -- with your input -- has already made a decision concerning your treatment, isn't going to send the nurse in a few seconds later to deliver a different message. The nurse is NOT authorized to override your doctor's prescription. And you are entitled to be made part of all decisions concerning your care and delivery there. Bottom line: you don't need an unprofessional, incompetent nurse whose willing to openly commit malpractice in the room with you -- Get rid of her because, if you don't, the only one who'll end up suffering is you.

I had the unfortunate experience of being admitted to this hospital after being "tachycardic" with an elevated blood pressure and some bad discolored leg swelling. I won't delve too deep into my health but long story short I spent 6 long days at this hospital and left feeling the same way I went in. No diagnosis and still very elevated BP, pulse and blood work. I would avoid this hospital if at all possible. The staff changes every 12 hours. You have to repeat everything every single time. I was also told I was administered a medicine that I wasn't. This should tell you enough about what goes on in this hospital.

I think I speak for everyone when I say that no one wants to go to a hospital. Especially, when you have to stay for an extended period. Sometimes, it's a necessary and unavoidable visit. I recently had a loved one have a surgical procedure at this hospital and realized this isn't just a hospital, it's a five star hotel visit! Everyone here is so warm and gracious, they greet you with smiles and the bedside manner is impeccable. I'm not exaggerating! Not really sure why the rating is so low, but my experience here from start to finish was awesome! Granted, I wasn't the patient, but I did spend a few days here and even an overnight stay, so I feel I can make an honest opinion about the facility. Luckily, the surgeon had a few options of hospitals to choose from to have the surgery and even though this hospital is out of the way for us, but we heard so many positives about it, we just had to give it a try. Every department we encountered were outstanding! Doctors, administrative, nurses, anesthesiologists, food service, it didn't matter, they all made us feel welcomed and comfortable. A huge thank you goes out to Nurses Dana on the 4th Floor B and Nancy in the surgery waiting room, they were PHENOMENAL!! Nursing was clearly their calling! We were already feeling anxious about our loved one in surgery, so the extra care we received kept us at ease and was most welcomed. The room was cleaned thoroughly daily, the patient had a menu of items to choose from for breakfast, lunch and dinner, she had a personal shower in her room, cable was included on her tv and didn't have to pay extra and the parking fee was minimal. I highly recommend this hospital, where the mission is: "To extend God's care through the ministry of physical, mental and spiritual healing." PS my family member is on the mend and healing day by day. PSS this is the first hospital that I've visited where I was able to pull out the sofa and make it into a single bed to spend the night. Major bonus for someone like me who wanted to get a little rest while staying over night.

I am one of the people who would gladly write a negative number review if I could enter -20. The emergency room is a disaster and understaffed, which I do feel sorry about but honestly, if you are understaffed then you should not be taking patients, greed should not come before the health of innocent people who are hoping to be healed and not left to die. The ICU is only marginally better. there is of course more attention because there is a better nursing to patient ratio but unfortunately the doctors are largely indifferent and seem like they are under some sort of short-term contract because they could clearly not care less about the patients. I did not see one ounce of inter3st in healing my sick parent. Everything seemed very cursory and transactional and there seem to be no interest at all in the complexities of her situation, in fact several doctors mentioned to me with irritation how complex or situation was and I couldn't help but ask, isn't that why she's here in the first place? my mother is the center of our lives and we could not understand why we were treated so callously. They couldn't wait to get her out of there and she did not thrive in the new facility she was transferred to. If you value your family and they are truly loved by you then keep them out of this hell hole.

Had a surgical procedure at Shady Grove Hospital and everyone from check in to check out was kind, professional and thorough.

Probably the worst hospital in Maryland, long wait times in the emergency department. Came here four times for the same symptoms. Taken same test every time. And no one has a clue what is wrong. Went to holy cross and and they found kidney stones. Gave me meds and told me if things get worse go back to The emergency room locally. Unfortunately shady grove is the closest. Here today and again with the same tests even tho I told them what was wrong. Been here for almost 6 hours and and nothing has been done.

I had 5 sessions at the Wound Care Clinic where I needed care of 2 wounds: one on my shin and one on my arm. From the first hello at the sign in desk, I was greeted with a smile. The nurses and Nurse Practitioner were conscientious, caring, kind, understanding, listening to me and went out of their way to make me comfortable. They explained each action before they performed it. They were reassuring and encouraging from the first visit to the final one. Their directions for home care were clear and helpful. They made me feel that I could handle my wounds on my own until my next visit to the clinic. Followup appointments were not difficult to make. And the "Cured" certificate was a cute way to end my experience. I would recommend this clinic to anyone with need of wound care. Ellen C.

I don't even know when to start!! I took my son at 1130 pm with severe diarrhea and vomiting by 3:30 am he told me he need help laying in bathroom oh the E R he felt he was going to pas out , I told the nurse 2 hours previous that he need help her answer was we do not have enough rooms ( they just open the new ER ... For what ???) that was not what hit my attention the most , it was her behavior !!! rude , cold , with not a heart of a nurse ( I said this because I work with a shady grove medical group for almost 10 years as a Medical asistan if any of the shady Grove doctors I work for so me once with that horrendous not human attitude I would have been fire there without a question to be ask !!! when I ask he needs help the second time she turn around her back on me. ?? what in heaven is happening to your ER ? they got him in gave him IV and once the Iv was done they send him back to the waiting room !! by this time we should have the results of the blood test and never been send out !! at 6:40 am guess what ? he was still waiting in the waiting room, no iv, the doctor never ever came to see us !! my questions what happen if he has apendicitis or intestinal blockage ? do you think that waiting 8 hours in an ER is really been taking care by your doctors and nurses like am emergency?? my son wanted just to go home and sleep thou he was exhausted with not room not care , no nurse no doctor no hospital no nothing ..!! I went home took a shower came to work call the ER to request the lab results.. they have me like and idiot going to one department to the other with the biggest attitude, they where loud and not clear , Jenny from the ER told me that they don't release results ( but the 7 people I talk to before are the ones who got me to Jenny in the first place , the cattiness of this workers is wild !! the rudeness , the lack of sympathy, but most of all just plain respect to people who are sick and feeling bad to begin with is out of this world !!! just to mention 4 people left the ER, one was there with his head bleeding since 930 pm it was 630am .... not stitches . I worked in health care and I have the heart and soul of a nurse butost of all of a human being .. plain and simple !! shady grove hospital is not a place I will take anyone !! What a shame !! it is not the first time it has been for a while and the reviews said it all. after talking to all the rude not caring people just to know the blood result so I can take it somewhere else where they care for my son to get better .. I never got the results , Jenny from the ER hang up on me , the other 7 people culd not give me the test result ,!!No beds. No rooms. no doctor , no nurses no results!! but I bet you all what I will get .. a bill !!! stay tune for more

I know, I know, yet another medical facility review from yours truly. However, it would be disservice to the wonderful nurses at Shady Grove if I do not give them a shoutout. Ryan, Kim, Roy Brodell, and Carol were my night and day nurses and did such a great job taking care of me. I was admitted with a really high fever and pneumonia as a result of a prior procedure. My temperature was over 104 and was verging on sepsis. They did their best to contain the situation. Yes, it's the doctors who prescribe and diagnose your health but it is the nurse who provides the care to the patient. And my nurses all had a full load and they were unflappable. My experience is so different than what happened when my niece a year ago as described in my previous review. I am happy to say that in this instance, the nurses who took care of did an exemplary job.

For mental health concerns, I do not recommend going to Adventist hospital. You are much better off going to suburban, down the road. Adventist was worse than I could have imagined.

Came to the ER on the recommendation of my health plan virtual doctor. Sat in the ER for five hours before finally giving up and just going home. This hosptial should be investigated and shut down.

Because it is important to me to be fair in my Yelp Reviews, I would like to start with the positive. I was taken to the ER due to problems with a pic line. A pic line is similar to an IV but a pic line can be used for home antibiotic infusions. Had I waited for my homecare company to fix it I would have missed two infusions. My doctor recently told me not to miss infusions. I requested Suburban from the ambulance team, which due to Corona was not an option. The ER Staff was extremely professional. I was surprised I had to be admitted for a clogged pic line. While to my knowledge the ER team made the decision to admit me. The nurse who handled the admission in the observation unit which was where I was, was a traveling contract nurse. Along with his wife he traveled working nursing contracts for about three months at a time. He was amazing and extremely thorough. A credit to nursing. He asked about the ankle surgical infection for which I was receiving the IV antibiotics. He asked about the cleaning instructions. One reason I have had so many infections is that in defiance of doctors' orders nurses do not like to clean the wound. The order to clean the wound ended, but this gentleman all but offered to clean it. He examined it and gave me his thoughts. He also showed me a great way to give the wound plenty of air, while protecting it. I would gladly include his name, but I did not write it down. Adventist does not provide names except on some types of billing paperwork. Another of the nurses on the unit was very kind. The reason I did not want to go to Adventist Healthcare was because I had had problems with staff from Adventist Rehab, particularly in billing and management. I believe some of those problems may have been attributed to my hypomania. I asked for that medication as I was spending the night. They got it to me 5 hours late. They are only supposed to have an hour each way. I am not 100% sure about half-lives and placebo effects. I was certainly annoyed by the delay and more annoyed the unit manager would not give me the pharmacist's name. I do not have full use of three of four limbs. Nobody would think me dangerous. A doctor outside Adventist prescribed this. I asked for it. This is not A Clockwork Orange where it is being administered involuntarily. The nurse told me the computer showed it was prescribed. In the morning, I asked for a substitution of a side on the breakfast menu. They brought me two breakfasts. Since breakfast was pancakes, that was not bad at all. Someone came and asked me what the problem was. I told her it was the line. She said I should not have to have been admitted for that. Two nurses appeared to have it working. My father taught me that when you go to a mechanic with your car make sure everything runs cleanly before you take it off the lot. I failed to see how a clogged pic line was any different. An hour later when I tried it and one nurse tried it it did not work. They brought in another nurse. Because I am right handed and the position of the pic line on my left arm, I needed an extension of tubing to do the infusions myself. This is common. I told the nurse I lived alone. After the nurse who helped with the pic line the first time got it working again, she told me I would need a new extension of tubing and that my home health agency would have to give it to me and hook it up. The tubing must be hooked up by a professional. I was there because I did not want to miss two infusions which that solution would cause. I called the unit manager. The unit manager told me that they did not have somebody who could attach the hose. I told her that it was a pretty big hospital. They discharge people to home all the time. I did not believe that they did not have somebody who could attach that extension. She said the staff on her unit could not do it. I used my mechanic metaphor and told her to get somebody else. Somebody got the nurse who had the pic line working both the first time and the second time. The same nurse who wanted me to go home with a clogged tubbing and let my homecare team fix it. She quickly hooked up the extension which only a professional may do. While she was hooking it up, I heard the unit manager say over the walkie talkie that I made all sorts of online complaints and she had already called PR. I certainly look forward to PR's response. One thing that really makes me angry is when people put more effort into getting out of work than it would take to do it. With so few healthcare choices in the region we cannot have Adventist admitting people when they should not have to be admitted for a Pic line issue than discharging the patient without the line being functional. I'm glad I stood up for myself and encourage you to be assertive on patient care.

This was my 2nd surgery at Shady Grove they are so professional and make you feel at ease. They help you relax and so you're are less stressed about your procedure. They keep you informed to what is going on either running late or how your vitals are. I would recommend this hospital if this is where your surgery is.

Our first experience at SGMC was pretty good. Everything went very smoothly for the most part. Length of stay: 5 nights Recliner: very uncomfortable to sleep on. Please bring back the lay flat chairs... Sofa bed: much, much better! Nurses/Staff: most of them were really professional/sincere, but there were definitely a couple bad apples. You can easily separate the employees that love their job from the employees that don't. Visitors: easy in and out through the main or emergency entrance. Parking: $5/day, or $3/day if you buy a 5-pack for $15 from the main lobby gift shop. Street parking along Medical Ctr Drive is free on the weekends. Just remember to move your car by 7am Monday morning. Cafeteria: mediocre options, affordable pricing, decent seating. Other food options: Convenient proximity (5m walk across the street) to Falls Grove Village Center -- Cheeburger, Cheeburger, Chipotle, Krispy Kreme, Mamma Lucia, Moby Dick, Panera Bread, Safeway, Taipei Tokyo, Wing Stop. http://www.fallsgrovevillagectr.com/directory Wifi: works rather well when you're connected (max speed test: 85 down, 68 up). However, it times out rather quickly, requiring you to constantly reconnect.

Hi - three years later! After an appendix rupture, I came in at 3pm to their ED, and it is now 11:30pm and I have yet to be seen, I am still in the waiting area waiting for my S/O to come and pick me up. I can not sit because I am in pain when sitting. Zero compassion here at this ED ( they took my vitals and urine around 4pm) . A few things I have noticed since being here; *nurses / staff or patients coming into the building are not wearing masks. They get it after passing the waiting room ( how efficient ) it's by their bar area in a little basket *security & guest services serve NO purpose, just a decoration since not enforcing masks.especially since it's an executive order from our governor! Wow * I have been in excruciating pain sitting down do I have been standing the entire time. Fine by me but when I asked if I could get Advil or water I was told not until I've been seen. Technically I have been treated already since they tested my iron and took vitals ( that they did not even tell me ) This is from a former hospital employee in Baltimore,MD. What a disgrace to the residents and people of this county. I am absolute appalled and I will be notifying the dept of health / filing a complaint. If small businesses are being held accountable for these actions so should this hospital. I am absolutely disgusted by the way this ED is run. I will not speak for other departments but I will for the Emergency Department. When I asked the front desk why nobody says anything about masks here she said it was the security guards job. I said well if he doesn't do his job I'm sure someone else out there is in need of a job!

As everyone knows, health care is a mixed bag, and the receptions might be a PITA but the nurse fantastic then the doctor a bit indifferent and busy. So to give SG Hospital a rating takes everything into account including the fact that they're doing anything from fixing a busted ankle (I went there in the 80s after an accident playing basketball) to saving our lives and it's probably better than most although their Yelp rating doesn't seem to say so. I've been here personally probably 8 times in my youth and during the 5 years I lived here after years living elsewhere. Recently I went in for a simple test and they had lost my reservation (I had to fast for 12 hours) and the nice receptionist, who didn't really have direct access to call to figure it out, finally figured it out after 45 minutes and I was barely able to get my test done. Then the doctor and assistant who saw me I'd give 5 stars. Couldn't have been nicer and more knowledgeable. It's probably just this big bureaucracy of big hospitals that annoy us the most when we're not feeling good anyway. My friend's father had emergency bypass here a long time ago and saved his life so that's probably what we should really consider although the damn stockholders and administration build these systems not considering how it'll make the patient feel. Had to throw that in.

The worst emergency room operation. the nastiest triage nurses. Total lack of care for patients and their suffering.

An absolute nightmare. Yesterday; after coming to the hospital per my doctor's request for knee surgery tomorrow, I had to wait in the emergency waiting room for hours just to get pain medication . It is important to note that I; a 53 year old male, ended up breaking down and crying in the waiting room. It wouldn't be for some time later that I would be taken back and given the pain medication I had requested. Once in my room; things appeared to be ok until I needed my pain medication which was at 4am. I literally had to wait an hour and a half to finally get my medication. It is important to note that after using the call button several times during that hour and a half, I ended up having to walk out on my infected knee at what was then 5am (Saturday morning) and demand some answers as to why I had to wait so long. It was a real pain in the ass. At 5:30am I finally received the pain medication I needed.

Avoid going to the emergency room here. We had to pay over $1000 out of pocket, and that's with insurance, and we wasn't even allowed to go to the back room with our son because of "covid" restrictions. Receptionist is rude. You can't even wait in the waiting room. All--Totally ridiculous. Funny how people still go to restaurants and malls and have picnics and only make "covid" a big deal when their at work. Makes no sense.

Avoid ER to this place at all cost!! I took my husband for high fever yesterday early afternoon, they first made him wait for 3 hours at lobby before he was placed into a little tiny cell. many hours before Doc paid attention. The night nurse was rude and indifferent of my husband. A total of 9 hours before my husband was admitted to a regular room. What a breath of fresh air when he arrived at the in patient room - my husband described, the nurses have been so nice, excellent care and very professional. I usually only give 5 stars review, but regrettably this one is 0 star for their ER. The inpatient room staffs deserve a 5 stars from us. We have been around this place dozen of times for over 40 years, in and out patient, also both of my children were born here, loving the hospital. It is only 5 mins from our home. I hope ShadyGrove Hospital Management, the one hospital many of us trusted and treasured, can read my comment and reevaluate what can they do to improve their ER care unit, so that many most venerable sick people can have better experience.

Today I had a bone density scan and mammogram and the staff was wonderful. Morgan at the front desk was friendly and helpful with registration, I only waited a few minutes when the tech called me in for my scans. My tech, Melissa, was great, she reviewed my history and paper work, explained what was going to be done, the scans were done quickly. Within a half hour I was on my way. Pleasant staff.