Aertson Midtown

I've lived in countless apartment buildings across the country—CA, NY, and TN—but the Aertson Midtown management team truly stands out. Giulianna, Katie, and Emily went above and beyond during a challenging time for me. Within 24 hours, they didn't just make the impossible possible; they provided me with my dream apartment! I had to unexpectedly move out of my nearby apartment within a day and needed a new place immediately. I stopped by their office and shared my budget and space requirements. That same day, I applied, viewed, signed, and received the keys to my new unit! They found me a top-floor unit with amazing views and amenities for the same price and 300+ square feet larger than my previous apartment. I would have settled for a smaller, more expensive place or been forced to renew an unsuitable lease, but they found me the perfect home. They provided me with the warmest welcome and turned a potentially disastrous situation into an exciting one. Not only were they efficient, but they were also exceptional problem solvers. They expedited my application, and after my lease was signed, they booked me a guest suite to stay in while I moved my belongings and waited for utilities to turn on. Giulianna even had a furniture rental company reach out to me since my previous apartment was furnished. Moving is always stressful, and their positive attitudes and can-do personalities made me feel supported and energized to move. I strongly believe that ideal living situations depend on both the space and the management, and Aertson Midtown is the most efficient, positive, and determined team I've encountered among the 8+ apartment complexes I've lived in. If you are thinking about moving to Midtown Nashville, I highly recommend reaching out! The units are beautiful, the amenities are amazing, and the team members are the ultimate quarterbacks who will make your moving experience smooth and refreshing. Thank you, Giulianna, Katie, and Emily, for everything!

Couldn’t recommend Emily enough!! I’ve lived here for over a year and when it came time to renew my lease Emily went above and beyond to find me a new apartment in the complex that was everything I wanted and more! She helped me find the best deal and was very easy to reach throughout the process! She made the move process the most stress free I have ever had! If you’re looking for someone who can find you exactly what you want I would 100000% recommend her!!

We've been so happy living at Aertson Midtown. The location can't be beat. It is short walking to Vanderbilt. Also easy to get to grocery, stores and freeway. The building is nicely maintained. The maintenance crew is beyond wonderful. I would definitely recommend!

I love living at the Aertson. The property is clean, luxurious and has so many amenities. Customer service is great and I love having converge service into the night hours. Robin, the night concierge is always pleasant and helpful. She has gone above and beyond to help me when I forget something or just have a question. I love it here!

The concierge team is awesome! Very customer and resident focused and extremely nice. Robin is my favorite and always helps me out when I need something after leasing office hours.

This post is not an exaggeration, Aertson Midtown is very shady and has a history of malpractice. First, ours and multiple other’s leases had 120 days written notice of termination before moving out. This is absurd and the management denied ever doing this then acted like they were granting us a special favor in getting a 60-day termination. I don’t know whether it’s legal or not to have that long of a notice needed, but it is weird. The staff changes quite frequently so the person you originally worked with will most likely leave before you. On the apartments: The walls are supremely thin, the maintenance will never respond to requests (someone didn’t have a door handle for 6 months). If you mispark slightly in the parking garage they will ticket you. The parking garage also smells terrible because of the filthy dog park. There is no concierge at night, so for emergencies you are on your own. Packages are constantly stolen from the mail room in the front lobby as well as in front of your own door. Staff won’t help you either. Homeless people sometimes get in the building, and sleep in the hotel. Save yourself.

As a mom, it's incredibly reassuring to have someone like Emily looking out for us. From day one, Emily has provided unlimited customer service, always going above and beyond. It's not easy being so far from my daughter, but knowing we are in good hands with Emily makes all the difference. Her dedication and support have been exceptional, and I truly appreciate her always being there for us. Thank you, Emily, for all that you have done for me this past year, and I look forward to another incredible year ahead.

Giuli, Katie and Emily are just fabulous. I am a student at Vanderbilt and I love living at the Aertson. Anytime I have had any questions or issues they have been able to help me and solve my problems. I am so grateful to live in such a beautiful apartment complex with such wonderful staff!

Beware! This is marketed as a luxury building. In less than six months, I have experienced a leak in the living room ceiling which took several visits and weeks to resolve, and my car has been broken into on one of the upper floors of the garage right outside my unit. Security appears to be lacking and break-ins may be more frequent than I had initially suspected. Beyond disappointed.

Great location for Vanderbilt access. Nice shops and restaurants nearby. The rooms are good, a bit like big chain hotels but perfectly serviceable. Housekeeping is sporadic and ineffective so if that's important to you go elsewhere. Very dusty, hair from previous occupants everywhere. That sort of thing. Nice front desk staff.

Location is awesome. Elevators are broken often. Maintenance response is inconsistent and usually slow. Still waiting on a leak to get fixed after a month. Gym needs maintenance as some machines don't work properly. Common areas are clean. Staff os very friendly

After you sign with this building, the building manager and agents are nearly impossible to get a hold of. They arrive late, leave early and are rarely in the office.

Great hotel with a cool vibe. Location is awesome, not too far away from all the action but yet close enough to walk to many bars, restaurants and the fun of Nashville. As well, the hotel restaurant is excellent and has a great atmosphere. I am a very loyal IHG member and typically Kimpton delivers and this hotel definitely did.

UPDATE 2: MANAGEMENT GRABBED MY PACKAGE AND THREW IT OUT. UPDATE: Management called and said the Aertson was not responsible for packages - their solution was to make the package room accessible to every single resident with a fob. The kicker here? The only reason they can do that - they own the lockers. Not Parcel Pending. An absolutely lazy and dangerous "solution" to a total lack of management. I have been a resident since Sep-2019 and lived in both towers - management has flipped over several times since I first leased and has completely fallen apart. Reaching anyone at the office or the concierge is next to impossible, which is an issue due to how mismanaged the mailroom is. Packages are often lost and/or stolen and there is no process to get them back. I have had three go missing in the past week. The parking garage is a shared public garage with no security and no cameras, with frequent break-ins and multiple complaints of visitors damaging vehicles in the very tight spots. Pool is also shared with the hotel, which creates a non-stop "party" vibe with all of the college kids living here along with the bach parties that are constantly visiting. There is only one point of security in the building - the front doors; all floors can be accessed, except for amenities. It appears towels are worth more than personal safety. :)

Beautiful building and amazing view from the roof top. This would be a great place to host a event. Also the area surrounding the Aertson has plenty to do.

We just moved to the Aertson Midtown in July. We are in the South Tower and our experience has been positive. I have read through all the negative reviews and for me renting is about your attitude. My husband and I are older and we have really enjoyed speaking with the college students that live on our hall. They love to have fun on the weekends but they aren't disruptive to us. I have found everyone here to be nice including the management team. I can tell the staff here is really trying so I don't look for crap to complain about. Instead I would like to say we have a really nice apartment and a covered garage that is clean and well lit for my husband and my vehicle to be in. We appreciate that it's available to us. The benefits of living here far outweigh any negatives.

I have been dealing with Ashley since May regarding moving to the Aertson from out of state. Despite a few hiccups she was always helpful, pleasant, responsive and ready to rectify any issue that arose. She took the time to speak with me multiple times to explain next steps and allowed me to always reach out to her personally with any questions I had. She is fantastic and a great reflection and representative of the Aertson.

At first I was completely in love with this place. However, it has quickly become one of the worst places I've ever lived, especially for how ridiculously expensive they are. 1. The elevators hardly work and if they do can keep you waiting long enough to make you late for work- so leave early so you can wait. They also usually have dog pee in them. 2. The 17th floor rooftop that is advertised as an amenity is nearly always in use by private outside parties who rudely tell you this is a private event. 3. THERE ARE ZERO CAMERAS IN THE GARAGE OR THE ELEVATOR LOBBIES. That's right. Walmart parking lots have cameras, but not this swanky hotel/residence. I had two of my $1k bikes stolen from the supposed locked and key fob only bike rack in the garage. Thank god it was only bikes not caught on camera and not a car theft or a murder. The apartment manager told me there were no cameras and basically said too bad, making no effort. I've always felt safe thinking there were cameras even though there are many questionable characters lingering around Midtown at night where there is a completely open to the public garage with direct access to my apartment. I wonder where else they don't have cameras. 4. The advertised "dog park" is a weird dark corner on the top of the 7th floor parking deck with a gate and a piece of turf filled with urine and feces. You can smell it the second you're on the 7th floor parking deck. 5. The staff changes frequently, leaving you with many employees who don't know what they are doing. For instance, they sent me my lease 3 different times to sign AFTER I had already signed it. 6. The brand new sinks apparently will bust if you fill them up with water as my neighbor did.My bedroom is up against this busted sink. They didn't even check in with my apartment to make sure water didn't flow in. Overnight, my bedroom flooded in my closet and I woke up to soaking wet carpet. My laptop was ruined by the water and they gave me a $20 gift card to the crappy Caviar and Bananas downstairs. 7. The washer will mildew and smell horrible after even one wash due to the sitting water. When I put in a work order on it, maintenance literally said if the smell bothers me I COULD BUY A NEW WASHER. 8. The advertised pool deck grills have NEVER WORKED. Every so often one will flick on, but that seems like an easy fix to me that everyone has complained about, yet nothing gets done. This place is WAY too expensive and fake swanky. I can't believe how much money they've made off of me.

My daughter moved in to the Aertson this past summer. Michael has dealt with the "crazy mother of the renter" with grace and a smile and has always been helpful. He is responsive both by phone and email. We have rented the guest suites several time and he has been able to navigate our late (and early) flights, our clumsiness and way too many questions! I am relieved to have such wonderful (and stylish lol) management for my daughter!

Lived at the Aertson for three years! Amazing professional staff. Everyone there is great. First class operation. Staff was always extremely responsive. Any issues were always addressed and resolved quickly. The great apartments...location... amenities... events...staff... Tenants... all made Aertson midtown an awesome place to live!

Update: DO NOT TRUST THIS COMPANY. My rent increased over $600 dollars in what was supposed to be my last month here. There was ZERO notice, and in every conversation with the office I was informed that the rent would not increase at all. There was not 1 email or any communication about an increase in rent. This company is shady. Make your one choice when deciding whether to live here, but is the experience I have received.

Overall, the apartments are well finished and are nice spaces. The common areas are also pretty good but can be busy.

The Aertson has been a wonderful place to live. We have been here for almost a year. There are two residential towers and the Aertson Kimpton hotel is attached as well. We live in the North tower. Pros: - Brand new so units are in tip-top shape, stainless steel appliances, granite countertops - Beautiful views of downtown Nashville - Great amenities - never-crowded gym with lots of equipment, nice pool on the 8th floor, great roof deck on the top floor - Building staff is friendly and helpful. I have lots of examples but most recently one staff member mailed me something I had left while out of town. Above and beyond! - Maintenance staff is awesome! They will help you with anything in your unit and usually get to you in a few days. - Fun building events - goat yoga, drinks at Le Sel, catered event on the roof - Convenient location - lots of restaurants/bars in walking distance, close to the Gulch and downtown Cons: - Parking garage is a little bit annoying, tight spots, blind spots and sometimes the exits get congested - Some growing pains as this is their first year in operation, but the staff has been responsive and develops solutions For anyone wanting the convenience of living in the city, I'd be sure to check out the Aertson.

Drove all the way down here to meet with someone. Called before hand to make sure they would be here. Spoke with a gentleman who assured me they would be in the office as they don't close until 4. Arrived at 3:35 and the office was locked. No note on the door saying they were out in property. Called several times and finally got through to the call center for their management company. They said the last appointment they had was at 3:15 and there should be a note on the door if they were still on property. At 4:05 I decide to leave when an employee gets off the elevator and sees me standing at the door but just walks by me. So I asked, "Do you work here?" He continues to walk down the hallway and turns back to say, "Yes but I am on a tour." So now I have been here sitting on the floor waiting for someone for 30 minutes. I am so incredibly tired of a lack of customer service! Please just invest a little money in training your people on how to take care of their current customers.

This is the worst place to live (would give it a negative rating if I could). The management company is not only incredibly disrespectful, unorganized, and incapable, but they treat their residents so poorly, do not respond to any requests, are impossible to get in touch with, and do not make the living experience enjoyable at all. I lived here for 10 months and I can honestly say that I had an issue with the building and management every single month that I lived there. Just to name a few: 1) They discriminate against residents based on who they think are more "valuable" clients than others. They even went as far as to send out an email to all residents saying that they had "a very important guest coming to view the building (ie. Chris Pratt) and that everyone needed to be on their best behavior. 2) They say they are pet friendly, but they will do anything to kick animals out of their apartment, including evicting residents with animals that they believe are too noisy or aggressive without warning and without prior notice. 3) The parking is despicable, you pay extra to have a spot and then aren't allowed to park on the 2nd, 3rd, or even 4th floor. 4) They kick people out of the common areas if they believe they are not residents and only allow certain residents to have guests. 5) They do not respond quickly to maintenance requests, and everything in the building is always broken! I had to call maintenance weekly for new things that broke off or stopped working. 6) The lighting in the units is absolutely terrible and they won't put in additional lighting and honestly just didn't do the lighting correctly. They built everything so quickly that it breaks so easily and just looks unfinished. Anyways, I could ramble on and on, but I just have to say - there are so many amazing buildings in Nashville (brand new construction, amazing buildings, great amenities), I would highly suggest living anywhere else. This place is not worth the hassle, ridiculously overpriced units, and the awful management.

I've lived here since they started leasing. The apartments are beautiful but more importantly the staff are GREAT. Just as friendly, helpful and honest as the day I moved in! Amenities are awesome as well...they have EVERYTHING you could ever want. I'm suppose to be house hunting but I love living here so much I'm having a hard time picturing myself leaving anytime soon.

The combination of excellent location, responsive staff, beautiful apartments, unparalleled amenities make this a great place to live. I lived there for a year and the only reason I left was that I moved out of town. Although there are a lot of students that live there, I never heard parties out of control nor did I see any evidence that this was a dorm. This is luxury living at its best. The pool has a bar service and towel service and it is shared with the hotel. What this means is that I met people from all over the world as they passed through Nashville. Here is a little secret: as to see the 8th floor apartments that have the terraces. I had just as much outdoor space as indoor space. Finally, I read the other reviews with negative comments about the staff. NOTHING could be further from the truth. Everyone bent over backwards to cater to my every need. Whether it is picking up my mail when out of town, to responding to maintenance requests within 24 hours, or simply hosting impromptu grilling sessions at the pool, don't believe the reviews about the staff. They are wonderful.

Only giving this place two stars because of the location. I am so disappointed by the staff here. Rude and snobby to put it simply.

The only reason I even put one star is because you have to put something to post. If I could give this place -5 I would. Matt does not care about his residents, he lies in situations that make him feel uncomfortable, gets caught in his lies and then tells more, doesn't return phone calls, ironically is always busy when you try to go to his office with any sort of problem going on. They would rather sweep it under the rug that they have thieves that live here(who have been caught on camera) rather than help the residents who have been stolen from and treated like their issues with the building aren't their problem or that their security doesn't matter. There's constantly parties going on, its loud, dirty, and extremely unprofessional. I basically feel like I live in a dorm. I worked in property management and as a manager at high rise for 3 and a half years and I have never experienced anything like I have at Aertson and their unprofessional behavior. Steer clear of this place. Skyhouse is much much more professional and has much better security, better amenities, staff, and views!