Aethos Monterosa

We loved Aethos hotel, and have been there twice in 6 months. We love the unique design, the location, the view. The inside and outside spa is charming. The team was kind and helpful. Breakfast was good. However, a major pitfall of the hotel is the dinners served in both restaurants of the hotel . We were on a half board plan which we canceled after the first evening due to a terribly slow service and poor quality food. We also tried the Japanese restaurant which was expensive and deeply disappointing. Please improve it before we come the next time.

Don’t let the Michelin Key fool you, this place is terrible. I’m giving it 2 stars solely for looking pretty and having a nice spa. The only acceptable reason to come here is to use the spa or the rock-climbing wall. Whatever you do, do not eat at the Japanese restaurant on site. For a hotel at this price point, the incompetence of the staff was apalling. They were friendly, but useless. Check-in took over an hour. Our rooms were framed as an “upgrade” because they were in the newest part of the hotel, but that meant walking through three separate hallways to the furthest possible end of the property. When we arrived, the keys didn’t work and the staff member escorting us literally body-slammed the doors trying to get them open before giving up and trekking all the way back to the lobby. One of our rooms was supposed to be a suite with a separate living room. Instead, it was basically the same room as the others, just 5 square meters bigger, so it was technically a “suite.” When we asked for the original room booked instead, we were told it had already been given away. The Japanese restaurant was one of the worst dining experiences I’ve had. Service was painfully slow despite only four tables being occupied. Our order had to be taken multiple times because staff kept forgetting it. Portions were tiny, prices were outrageous, the food lacked flavor, and everything arrived cold. We made the mistake of eating there again during the New Year’s Eve gala, with the same results. The vegetarian main course was boiled cauliflower with a peanut-butter-like sauce. For non-vegetarians, it was an over-salted, lukewarm soup with overcooked, cold seafood. We left early just to salvage the night by being in our rooms. The next morning, the restaurant manager asked why we left early. After explaining that the food and service were bad, she apologized and said she too had left early, and that if she hadn’t, we wouldn’t have had that experience. Interactions with the staff can me summed up with this experience: I asked for my room to be cleaned. The staff said it was fine and told me to message them when I left, which I did. When I returned later that day, nothing had been cleaned. I called the front desk and they apologized, saying someone would come shortly. Twenty minutes passed, and nothing. I called again and was told to hold on. Five minutes later, someone called me back and said, “We sent cleaning to you twenty minutes ago already.” I said, “No, you didn’t. No one came.” They replied, “Okay, great, so everything’s good then?” I hadn’t planned to leave a review because I was excited to never interact with the staff again, but unfortunately, I still had to. My luggage didn’t make it onto my flight and was supposed to be delivered to this hotel during my stay. At the start of our stay, we informed the hotel that delayed luggage might arrive and asked them to notify us when it did. The luggage was delayed further, and we eventually checked out of the hotel. Even after leaving Italy, my luggage was still missing and I had no idea where it was. As a last resort, I messaged the hotel simply to confirm that it never arrived. It turns out it did arrive, after I had already checked out, and the hotel never notified me. When I asked why they would accept luggage for a guest who had already checked out and then fail to notify them, I was met with AI generated gaslighting, insisting this was “policy” and that I would be notified when a courier picked it up. Unsurprisingly, I was never notified when that happened either. In summary, a pretty property and a nice spa, but completely undermined by unresponsive, poorly coordinated staff and a dysfunctional operation overall. Please consider other options when booking.

The hotel is aesthetically beautiful and well located, but the price did not feel proportionate to the level of service. Spa access was limited despite being included in the room booking. Breakfast also lacked proper attention to food intolerances, as it took three days to receive a dairy-free croissant and a vegan yogurt. Overall, a decent stay, but the value for money could be improved.

What a special place. You are always skeptical when you go blindly to a destination, but this did not disappoint. From the modern design, to the exceptional service, to the amazing food, and don’t forget the skiing. We cannot wait to go back and try their other properties around the world. Highly recommend!

Went for diner. What a disappointment. The website let you believe it is in a reclusive location whereas it is next to the main road exiting Champoluc. Inside, my guests hesitated qualifying the décor/ambiance of the Summit restaurant between a hospital or a Virgin Active sports room. Service was disappointing and food was average and cold. The Japanese restaurant next door was not much better. In essence it is a hotel targeting families but masquerading as a boutique hotel. There are much better lodging and dining options around if that is not what you are looking for.

Don’t let the work in the garden put you off, there’s still plenty of space to relax outside. They’re building an outdoor heated pool which will be fabulous, alongside the amazing indoor pool. We’ve had a wonderful 4 days here, and experienced everything they have to offer. The climbing wall is a first for me, and was great fun with the instructor Tomas making me feel safe and confident. The e-bikes are great, we cycled 22kms up the mountain and back, the walk to the Blue Lake is spectacular. We also enjoyed yoga and massages. The food is healthy, plentiful and delicious. If you like the outdoors and a cool vibe this is the place to come. I can’t recommend it highly enough. The staff have all been wonderful, a special mention to the 2 ladies at breakfast and to Alice who has looked after our every request and helped make our stay so special. We can’t wait to come back!

We spent in the hotel a 5 days across new years eve (2 adults+1baby). The hotel is in a nice buidling with modern design, wood, glass, concrete and corten steel details. An indoor climbing gym connected to the lobby, gives charm to the space. A new section of the hotel has been recently opened with nice rooms. We stayed in the part of the hotel which is older and we took a family suite, which interior design was acceptable but a bit outdated and really empty / missing basic furniture element (it was on two floors, the second floor with masterbed room, was not even equipped with some space for clothings; bathrooms quite basic). Overal the location is close to city center and a shuttle is available, with a nice walk in the wood city center/lift to the mountains can be reached in 15mins, both common areas and pool area was available for guests. The major concern was the quality of the service which was absolutely not at the level advertised by the 5 stars, by the michelin recognition and by the prices. At the arrival we were given a room different from the one we paid, and had to wait 1 hour before getting the righ one. No excuses / benefit to compensate was offered to recover. Meals are served in two restaurants were quality of service is very variable and can even be really bad (we had a new years eve dinner which was catastrofic: 3 hours to serve 3 poor quality dishes). We sent a couple of sweater to be cleaned in the laudry and these were ruined (still no feedback on any reinbursement received). Strongly not reccomended to have dinner in both restaurant if not staying in the hotel (much better options outside). Especially the japaneese restaurant, looks very cold/empty and not really a good value for money. In generel the staff seems to be very young and not coordinated, even if goodwilling. Any kind of request is always kindly replied with "we will take care of it / will let you know in a while", but actually no one is taking care of the request and/or no feedback is ever given. The pool is nice even if really empty (no sitting space/relax area) and water is cold (good just for swimmers). Outside hot tube and sauna is nice, inside spa is very small, limited usage (need to book!!!) and in general not up to the standard of a 5 star. Bar is pretty, but during serving hours of the restaurant almost impossible to get even a snack. A babysitter service is available from 14 to 22 in a play room close to the bar, managed by two very nice young ladies.

Very poor experience. Stayed in August. No aircon so rooms were unbearable. Told to keep windows open but then sleep disturbed by significant building work. Place was a major building site. Also right next to main road. Not peaceful. Front desk staff were not well briefed. Restaurant staff were friendly and attentive. Very very disappointing