Tanisha J.
Yelp
This review hurts, as Aft was a regular haunt of mine when I was just a visitor to Las Vegas, prior to becoming a resident.
My friend and I decided to come here after an engagement at the mall across the street. She'd never been and I raved about the ambiance. We were enchanted by the view and enjoying a crystal clear, crisp, autumnal day in Vegas when things took a sharp left turn.
We were seated and after 20 minutes, no one had yet come by to take orders or even introduce themselves. I got up and went to the waitstaff area to ask if someone could come to our table. More time elapsed and then our server, Emily, came to take our food orders. As we waited on our light bites, we noticed patrons coming in and being attended to immediately.
Our food came out - I got the truffle fries with caviar and my friend got the mini crab cakes. My truffle fries were cold and stale. Because our server never felt the need to check in with us after receiving our order, it seemed prudent to just muddle through,
eating the cold fries.
When I was finished with my sparkling rosé - which we had purchased from the
the adjoining Parasol - I wanted another cocktail. We yet again had to flag down our server to get anything resembling service.
When Emily returned, my friend politely informed her of the disparate treatment we observed and asked if there was a reason why she didn't seem interested in coming to our table. She became defensive and told us about a shift change and how busy it's been - even though with our own eyes we witnessed her visiting tables multiple times while neglecting ours. So I asked for a manager.
Tony came out and initially he appeared committed to hearing our concerns. He took a drink order for us. Note, I wrote "initially," because when he returned with our drinks, he informed us that we would have a new server - which is fine. He continued, however, and chided us to "please be patient" with our new server. That last remark felt as though he didn't ACTUALLY take our concerns to heart, and that we were perhaps being a "tough crowd," as opposed to acknowledging the fact that the first server fell short - it happens, and accountability is always welcome.
Needless to say, this experience cast a pall on what was turning out to be a blissful girl's day for a couple of locals looking to decompress in luxe environs.
Parasol and Aft are necessary stops anytime I venture to the Strip, and I hate to have to give it up, but now I fear the same dismissive treatment.
I never write messages on receipts but I was compelled to do so this time. I felt invisible and small, and no one should ever feel that way when spending the money I spent on some stale fries and funky attitudes.