Jasmin M.
Google
I came to this location on New Year’s Eve expecting a night of celebration and instead walked away feeling humiliated and pushed out for something that is legally and morally protected. I was denied entry because I had my service dog with me, despite calmly explaining the situation. A security guard described as a light-skinned male with locs—who said his name was “Scooby” or something similar—was dismissive and rude, and no effort was made to understand my rights before forcing me off the property.
What is especially troubling is that this was not a misunderstanding. Staff did not follow the law in any way. Under Title III of the Americans with Disabilities Act (ADA), clubs and entertainment venues are required to allow service animals. Employees are only allowed to ask two questions: whether the animal is required because of a disability and what task it is trained to perform. Not one of those questions was asked. I was denied access outright.
This establishment also violated Texas Human Resources Code Chapter 121, which explicitly prohibits denying or interfering with access to a public place because of a service animal. My dog was calm, under control, and posed no issue. There was no lawful reason to remove me. This was a serious civil rights violation, not a policy choice or a gray area.
I am a seasoned war veteran who was deployed to Afghanistan, and being treated as if I did not belong—especially on a night meant for joy and celebration—was deeply upsetting and unacceptable. Disabilities are not always visible, and service animals are not optional. Being forced out in this manner was degrading and discriminatory.
Because of how egregiously this was handled, I will be filing formal complaints with both federal and Texas civil rights agencies. Management needs to understand that this behavior is unlawful and harmful, and that proper training is not optional. No one should ever be made to feel excluded or disrespected for exercising a protected right.