Matthew H.
Yelp
The ratings are based on this visit and this location alone. I have been to your locations in Huntsville, AL and Liberty Township, OH on multiple occasions each, and have experienced wonderful service and food on all of those visits. My previous experience has been such that when I visit a city that has an Agave & Rye, I make sure we stop by while in town.
I have also had the pleasure of visiting the city of Chattanooga on dozens of occasions over the years and enjoyed numerous restaurants throughout. It has truly become has hidden gem within the south.
However, this visit was far below the standard for this company and the city of Chattanooga, TN.
We visited on Friday evening, more than 3+ hours before closing. The greeting at the hostess stand took 3-4 minutes and was lackluster at best. The restaurant was at less than half capacity, but there seemed to be an ample number of servers on the floor. The floors were dirty, empty tables were dirty, and the seats on the chairs were either stained or ripped. The hostess spoke too low to hear her and seemed more interested in her hair than the customers. After 6-7 minutes of having no one come to our table, I began to try to flag someone down, but only received the 'not my table, don't ask me' avoidance from multiple staff. The bartender eventually noticed our attempts to get someone's attention and came over to attend to us. Side Note: I wouldn't think 1 bartender would be enough for a Friday night, but that's all they had, even with a full bar of patrons. When she arrived we asked if we could move to a clean table with unstained chairs and she complied. The only available "clean" table in the area had more ripped vinyl on the seats and lots of water on the table. We thanked her for letting us move, and she said that our new server would be with us shortly. Another 3-4 minutes passed before our next server arrived, so we quickly requested glasses of ice water while we checked the menu. Keep in mind, we've been in the restaurant 12-15 minutes at this point, and it was not busy at all. We thought we were ok finally and reviewed the menu. Our server then proceeded to pass by us several times over the next 5-6 minutes, helping another server carry plates, checking her phone, and so on. I finally went to the bar to get water for us, and the bartender stopped what she was doing to handle it. It had now been about 20 minutes and the only reason we had water was from our own efforts. By the time the waitress returned, without the water, we had decided to leave. The beginning of our experience made it very clear that we would likely not get food in a timely manner, much less the concern of the accuracy of said food, if ever received.
We went to another local restaurant just two block away, and within 10 minutes of arrival we had been greeted, seated, served water, drinks, and appetizers, as well as placed our order. For reference, this second restaurant was equally busy and staffed with fewer people. I would highly recommend eating ANYWHERE in Chattanooga than Agave & Rye.
I have been a bartender at a nice establishment, I have been a server with a large national chain, and I am now the owner of a small business that's over 30 years old. I've seen bad service. I've experienced poor maintenance and uncleanliness.
I've never been blatantly ignored and treated so disrespectfully at a restaurant.
Walked in excited and hungry.
Walked out frustrated and angry.
Do better.