Amanda F.
Yelp
I'm going to start this review off with the good things, because I think this place has good potential.
Ambiance: the overall vibe was really cool, and it's a big place. It's got the great lighting and visually interesting stuff around. Big booths and big seating areas outside too.
The food: overall the food was really good. It's different to have the hard corn shell inside a flour tortilla, and adds some good texture. Everything was seasoned well, and crispy things were crispy. Not pictured is the chips and queso which was pretty good as well. The margaritas were good as well.
Now onto what was not great: everything else. First, the overall vibe of the staff was really off. We got there and the hostess was running around with a Togo order, and a line of 3 other parties ended up starting behind us waiting at the host stand. We saw at least 6 other people working that were doing anything they could to not make eye contact with any of us up front, even though most were truly looking for something to do. Once the hostess was able to come up about 5 minutes into us waiting, we got seated.
I think it's important to note that we went yesterday (Tuesday) and they weren't crazy busy (plenty of open tables). I have worked in a restaurant before so I know that still may mean the servers are stretched thin, but throughout our whole 1.5 hour experience we continually saw servers basically hiding in the back area (we had a good vantage point of the back of the bar and the server station where they get the chips). We didn't get our server for another almost 10 minutes, and she took our drink and app order. We got our chips and queso, followed by our carne asada egg rolls about 15 minutes later, and I had to ask again for water. At this point the man at the table next to us got up and got his drinks from the bar, as they had been sitting there for quite some time. They were pretty annoyed, and it seemed like they had been there a long time before us and were still waiting for drinks and food.
We got our margaritas about half hour after ordering them, and I had clocked them on the bar about 10 minutes before that. Our server was running around doing side work and hanging in the back corner, but walked by them countless times without grabbing them. This brings me back to the vibe of the servers- no one ran any food or drinks that wasn't theirs. It truly was baffling to see the servers go to the back to look busy, rather than check on tables or run food or do literally anything to help anyone. Finally a nice young lady who said it was her 3rd day brought our drinks. At this point our server took our dinner order. At this point one man had asked to see the manager a number of times and was being ignored, and we didn't see anyone who even seemed to be a manager. He eventually went back to his table.
We're about an hour in at this point and the table next to us was super fed up. Their server stopped by once to give the bill and then never came back. Something was wrong on their bill and the man asked 3 servers for help fixing it and they all said they couldn't and that they would find his server. One saw him and turned the other way. The man was trying for a solid 15 minutes to get someone to help him. They finally just left without paying (not saying it is right that they did) and the server didn't even come to the table for another 10 minutes to realize they left without paying.
We finally got our food, but man was it all falling apart in the restaurant. 4 other tables from outside and another section came over to near us to ask for a manager. The man from earlier went to the host stand and again was asking for the manager since they ignored him. A bartender came over to speak with him, but we paid and left about this time.
I am generally pretty understanding about service issues since I was a server, but man, this place was a train wreck overall, which is a bummer because the food was yummy.