Dena M.
Yelp
I had talked up Ahi to my visiting daughter because I have a friend who has said she enjoyed going there. We were going to come to the restaurant but things changed last night so we had to order take out. We were told 35 mins. I decided to head there early because of 5 o'clock traffic. I arrived 10 min. before our 35 mins would have been up. I approached a nice young man, gave him the name on the order and he went and brought out my order, the hot food. (I did not realize it was half the order until after I paid) I said, "oh this can't be all of it", so he went and asked another hostess and she rudely said something to him. He then told me, "your order will be done in just a few moment."
So I sat down and waited for another 20 mins. The gal that snapped at the young man asked me twice what my order was under. I finally said, "why am I sitting here with my hot food." She said, "because he is training and should not have packaged up your food". She never from the start tried to train him properly by saying let me take your food any put it back under the warmer until your sushi rolls are done. Now we are close to 25 mins of me holding the hot food. She snaps at me, "I can take it and put it in the back if that will make you happy." I said, "at this point will it really matter", thinking shouldn't the rest of my food be done and the hot food is ruined by now anyway? Well she takes the bag, I sit another 10 mins. I approach the young man who I can tell is very upset. I said, "look, this is not your fault. With his head down he goes, "yes it is."I said, "no this is poor training, I am not upset with you. You are doing great. Hang in there." He said, "thank you, this is only my 3rd day."
I ask to talk to a manager, the gal who has been extremely rude to me walks away and another gal comes out and says, the only manager is cooking and he can't step away.
Finally, 45 mins later I get my food, I arrive home and we are missing items, the hot food is horrible. Tastes like it was warmed up in a microwave 3 times. So needless to say we did not eat a very expensive meal from Ahi.
I waited until right before they closed and called to talk to the manager, I got the same gal who was so unpleasant with me she told me he was busy. She took my number and said he would call me. Guess we shall see. Very disappointed. Poor training of a clearly capable young man and poor management!