P S
Google
I really, truly wanted to like the facilities at this hotel. The location came recommended to me by a friend, and the photographs on the website looked fantastic. Unfortunately, the photographs were not reflective of reality, and a litany of issues with the room arose throughout my stay. I stayed for five nights (09/23/2022 to 09/28/2022) in room 607, a "pool suite". The room was spacious. On check-in, the room had no towels. The television did not work initially, but this was rectified quickly. The bed itself was fairly comfortable, but one of the pillows was incredibly dirty and did not have a pillowcase, and the other pillow was lumpy, making neither one usable. By the second day, the bathroom drain stopped draining properly, resulting in a large quantity of standing water in the bathroom. The air conditioner and refrigerator worked well throughout the stay, though condensation from the air conditioning unit had slowly damaged the paint over time. The room did not have hot water on the third day, reportedly due to nearby construction; this issue was sorted out by the next morning. I did not encounter issues with power outages during my stay, luckily. WiFi connectivity was spotty, unfortunately. The remainder of the stay was largely without further facilities issues. It may be of note that there were exceedingly few other guests at the hotel at the time that I stayed.
I do wish to take the opportunity to praise the staff working at the hotel. While my stay was fraught with facilities issues, the staff were nothing short of exemplary. Juan Luis was extremely helpful day upon day. When my return flight got cancelled due to a hurricane over Miami airport, John, a friend of the owners, helped me get cell phone and flight rebooking issues sorted out, and provided a great deal of support/assistance to me during a time of crisis. If there is a reason to stay here, it would be the staff. With some (fairly extensive) renovations, I expect this location has the potential to become one of the best in the area.