Broken and A.
Google
My family recently encountered what appeared to be the owner or manager of the establishment, and I must say, her demeanor was far from impressive. She exhibited a level of rudeness that is simply unacceptable, demonstrating a glaring lack of awareness regarding her audience and providing customer service that can only be described as subpar.
Having worked in the customer service industry for over 25 years, I have always prioritized customer satisfaction, striving to ensure that every patron feels valued.
Unfortunately, that was not our experience here. We arrived at the shop hoping for a treat, only to find ourselves lingering near a small group while a woman, presumably the owner, delivered a speech about the history of the establishment. Unsure if the shop was open, my wife remained silent during the presentation.
However, the owner made it quite clear how little she valued our presence, rudely asserting, "It's open," when my wife simply looked in her direction.
Despite her dismissive attitude, we entered the shop, primarily motivated by our children's eager desire for chocolate. To our dismay, as we browsed, we overheard the owner telling the group, "Hold on for a second, while I get rid of these people." This blatant insult was both shocking and disheartening. As members of a minority, my family and I felt particularly unwelcome.
Rest assured, we will not be returning.
It seems the owner would rather engage with her Type of group than extend basic courtesy to potential customers.