Air Canada

It is outrageous the way this airline operates! I took business class for medical reasons, as I needed to lay down as much as possible for my intercontinental trip. They charge full for business class, but they put you in a second hand and very old airplane they bought from Singapore Airlines. I was lucky to have a seat that could lay back a bit, but still far from a bed that I paid for. No more flights with such airline for me!!!

I recently experienced my first flight with this airline, and it has been a nightmare. Every leg of my journey has been delayed or canceled. While the staff has been friendly, they poorly managed the situation. They offered a $15 CAD meal voucher for the long delays, which isn’t enough to cover a meal. After my flight was canceled, I was left to find my own hotel at 2 AM on a Saturday. I'm currently trying to get a refund, but I haven't received any updates. Even if I do get reimbursed, the $300 won't cover the high cost of last-minute hotel accommodations. Additionally, my rebooked flight has me sitting next to two screaming babies who keep kicking my chair. I believe everyone deserves a second chance, but I'm feeling skeptical about giving this airline another one. **Updated Review - August 8, 2024** Today, I received an email from Air Canada confirming that they compensated me for my hotel, fare, and transportation. Overall, they handled the situation well and resolved my issue effectively. I appreciate their friendly staff and will consider giving them a second chance. I'm updating my rating to 3.5 stars.

I am writing to express my concern regarding the lack of assistance provided to my mother during her recent journey with your airline. She traveled from India to Halifax, with a connecting flight in Toronto, and had a very difficult experience. Prior to the flight, I called your customer service to request wheelchair assistance for my mother, who was traveling with a 10-month-old baby. The representative took all the relevant information, including the fact that she was traveling with an infant, and assured me that assistance would be provided at Toronto airport. I also received a confirmation of this arrangement. I informed my mother that she would receive help with security checks and finding her next gate in Toronto, so she would not need to worry. However, when my mother arrived at Toronto airport and asked the crew members for assistance, she was told that they could not help her simply because she was traveling with a baby. She requested help multiple times, but each time, the crew refused. As a result, she had an extremely difficult time navigating the airport and managing everything on her own.Crew members were very rude and unprofessional. My primary concern is: why was I not informed during my initial call that the staff would refuse assistance for my mother because she was traveling with a baby? This is a critical issue, as I relied on your airline’s commitment to support her during the journey, especially considering her challenging circumstances.

Typical evil corporate business. I took a flight to Europe and they misinformed me about my luggage which cost me my transfer flight. Guess what happens if you miss a single flight in your route? They cancel all future flights on your itinerary. I called support and they showed no sympathy while having the audacity to try and sell me a new ticket instead. I went with West jet instead. I suggest avoiding this airline at all cost. You're just a number to them.

If you want shitty service, take Air Canada. I paid more than 300$ to take an early flight to Montreal (which is already insane), then my new flight got cancelled, was automatically rebooked on my original flight and I have to fill tons of pappers to get my 300$ refunded. Is that what you call Customer Experience?

Typical cheap airline doing as little as they can for customer experience. They've recently taken away no-charge carry-on luggage which is obscenely capitalistic considering how much money they already profit from customers. They don't provide a single complimentary snack for "short flights", including flights that are 4.50 hr. This airline is laughable

We arrived in Canada about 4 months ago, but Air Canada irresponsibly lost my little son's favorite things that he had a great emotional relationship with. After immigration, those things were really valuable for my son's spirit. They do not respond to our emails at all. We had the worst travel experience with this airline. Now I see that this page is full of negative comments about Air Canada. It is really shameful that this airline should be banned.

Possibly one of the worst international airlines out there. It’s unfortunate being the only major airline Canada has. Service on board, on ground is mediocre at best and it seems like it is continually declining. Getting poor service and overall quality for the price of a top quality airline.