Air France

They're responsible for the death of someone's pet. Do not use their airline. They didn't care about the animal cruelty and the pain the dog endured due to their conveyor belt malfunctioning. The dog was crushed. Alive for most of it. They showed 0 compassion or care to the dog and their owner. Do you really want to support them? Book with a different airline. Especially if you're flying with your pets.

The worst experience. They not only left 1 of our 3 pieces of luggage at CDG but when it did arrive at BOS, it was destroyed. They broke everything in the bag and left it in tatters. We spent 2+ hours at the counter trying to locate our bag until to discover it wouldn’t arrive for another 24 hours. Then when it did arrive we were told we had to go pick it up. When we went to pick it up we waited for over 30 minutes while they “attempted to locate it”.

Absolute nightmare experience trying to reschedule tickets with Air France. Buyer Beware. The company's tactics border on deliberate misinformation and outright scamming. I will try once more to pursue a resolution then contacting the Better Business Bureau. Never again will I use this airline.

Broke two (two!) suitcases and refused to provide compensation. I provided pictures, descriptions, etc but they just demanded more and more documentation that doesn’t exist. “Provide a repair quote from a suitcase repair shop.” Those exist?

This has to be one of the worst airlines in terms of customer service BEFORE and AFTER you fly. On the plane; they’re great. Very kind and gracious. Too much effort was put into the air and not enough on the ground; where their customers actually spend the majority of the time. I flew Air France. I flew Business Class. But not again.

Horrific airline. Just like commonly occurring with others, they lost our bags. It’s been 10 days and we have zero updates and all they do is a back & forth between them and swissport for responsibility yet nobody has gotten our luggage. Air France’s negligence ruined our honeymoon and has lost my wife’s wedding dress and my suit. We cut our trip short due to not having our wedding attire for photography and our current missing items value over $1k. Do not fly Air France. Do not go to CDG airport. It is not worth the misery and the games that follow.

I wanted to give a giant shout out to Trevion at the Boston Logan site. This guy went over and beyond to help my daughter get into a flight to France. I cannot believe how much attention he gave us to make it all happen. Not sure what he gets paid, but give this man a raise! This is such a high level of customer service that I haven’t seen in years. Many thanks!!!

This is an update to the previous review with one star. The fact that AF took my points during COVID restrictions is still not fair. But the change in stars is for some of their employees that go above and beyond. The Air France lounge recepcionist in Boston Logan refused me entry, even with access. But the check-in and air crew more than made up for it. For each bad apple, they have other great individuals that do their best to help. I figured, it's only fair to change my review to reflect the work of the kind workers.