Marta Elizarova
Google
I have very mixed feelings…
First of all, there is no photos policy which is not clear from their instagram account and it was also not announced in the gift voucher or website when we were booking. I asked to take just 1 photo with my husband for the memory but the staff was so rude and not welcoming.
2) the changing room was very basic, not luxurious at all with the cheapest cosmetics ever like garnier (l’occitane was good though, in the shower). Also, my locker couldn’t be locked with my code so I needed to ask the staff member to open every time for me…
3) I hated this obligation to wear socks all of the time. Was not comfortable at all to swim with them and this disgusting feeling of wet socks..ehh
4) the baths were aesthetic but there were too many people to relax and unwind
5) the massage was ok - my husband liked, while I didn’t because it was too rude and not relaxing at all with many painful spots..also it was strange that we came at 7 pm and already at 7:15 they started to push us to go to the massage while we expected to unwind in the baths and go to the massage not earlier than 8:30 pm. To be honest, it was very strange to go after oil massage to the baths although we had a shower after, but still..not nice to be that inflexible and not hearing your customers.
6) there was always lack of tea in the area + no nuts or any dry fruits for people who have low sugar
7) staff was professional but everything felt so so commercial: giving us bracelets, asking our names and surnames at each stage, walking in the baths with the iPads and mic..felt not right.
We tried to enjoy it as it’s a very expensive experience and the baths themselves are aesthetic + it’s a gift from our friends but we definitely won’t recommend it to others…not worth the money.
We’ve been to many SPAs in the world and it’s definitely not even in top10.
Good marketing though