Airelles Saint-Tropez, Pan Dei Palais

My husband and I had an amazing stay at this Airelles property w/ our two young daughters a week ago. The staff was kind and gracious and our room(s) were both fantastic. From little gifts for the children to daily evening surprises, every moment of our time at Pan Dei Palais was beyond special. We went to another, equally special Airelles hotel in Gordes after we departed Pan Dei and were pleasantly surprised when a framed photo of our family from breakfast in Saint-Tropez that morning was thoughtfully placed on a nightstand in our new hotel room. Our girls, in particular, thought it was magical and have already requested a return trip next summer!

Nothing but good things to say about our stay at Pan Dei. The hotel is small, which made it feel really private and special. The location is perfect, you step outside and you’re right in the center of town. We also got access to the Airelles Château estate, so it felt like the best of both worlds. The staff were amazing, so warm and welcoming. Oscar and the concierge team went out of their way to help with reservations and made everything super easy.

We stayed at this Airelles property September 14-18. We had very high expectations for the amount of money we paid. We had some disappointments that we should share especially when you are expecting a 5 star stay. |First for the pros. The staff for the most part was amazing. It started out a bit awkward as the girl who checked us in led us outside through a puddle (they were hosing down the pool area), then realized we were already checked in, and said she would show us to our room. She then says our room isn’t ready (it was approx 3 PM and to come back in an hour). After we checked in, we came back downstairs and I wanted to ask her for a couple of extra pillows but she was talking to a coworker and completely ignored me. I stood there for about 20 seconds. I began walking away and she asked if I needed something? I said, I would try back later since she was busy and she just said, “okay”. It was rude. Everyone else after that point was very polite and receptive. Our favorite service was the breakfast in the morning. The 2 gentleman that served us each day were so friendly and enjoyable. That’s where our 3 stars go to.|Now for the reasons we would not recommend this property; |1. Our room was not up to par. The shower had black mildew in it. The cleaning girl just came in and made the bed and changed the towels. It was not cleaned. The floor was dirty and we had spilled a little bit of wine on our table the first night and it remained there for our entire stay. The extra pillows were at the foot of the bed to elevate my legs after a surgery, and she actually made the bed with the pillows at the foot not even bothering to pull them up and make the bed look nice. Also, one of the faucets didn’t drain so they had someone come in a day later to fix it which was a bit of a disruption. |2. I filled out a survey they sent to us and offered pictures of the mildew, the table, and the way the bed was made and we never got any response. I dislike giving negative reviews of properties but when we have concerns and there is no effort on the part of management to address it with us, we feel it is necessary to put the information out there. |We met some people staying in a 3 star boutique hotel that paid 1/3 of what we paid and they showed us the property. It was absolutely lovely and immaculate. Do your research on how Europe appoints 5 stars. It is eye- opening and we learned our lesson for sure. |On a positive note, Saint Tropez was beautiful and fun! Sadly, I missed the morning peacocks but my husband saw one wandering in the streets.

Exceptional experience. Extremely generous and hospitable. Other hotels, even elite ones, try to nickel and dime you for every tiny thing you touch (mini bar, etc). Arielles was totally different. They gave us with daily gifts. Their minibar was completely free. These costs are insignificant… but it’s the attitude behind the this that matters. You feel taken care of when you stay here — like everything is handled or complimentary. This is a great feeling. Highly recommend this place because it’s close to town and you still get access to the Chateau (which is incredible). Last thing, their AC can make the room actually cold if you want. This was huge. Most hotels restrict how cold you can make your room. They don’t. I love to sleep in a cold room, so this was the cherry on top of a great stay.

We absolutely love this place! Theo, the restaurant manager was an wonderful. The ambiance, drinks and dinner is top notch! We will definitely come back ! Thank you . The entire concept is unique and worth the experience. This is the place to stay and dine!

This is truly a luxury hotel! The service from the moment we entered the hotel was impeccable. Everyone who works there was sincerely welcoming not only to my wife and myself but to my two dogs. They were each given dog collars and their own beds in the room which was totally luxurious. A fully stocked mini bar with two bottles of wine which were complimentary. It was my wife’s birthday and at breakfast the staff made her feel like a queen. I have visited many so called “luxury” hotels and I would have to say this one ranks top of the list. Would recommend and will definitely be returning. Oh yea the wine is amazing!

Anne, Alina and Team were absolutely outstanding from start to finish with service, food, hospitality, and the property itself. Their attention to detail on all levels was exceptional. We enjoyed our stay! Love this place, absolutely recommend.

We had the most amazing and memorable stay in Airelles Pan Dei Palais in Saint Tropez. The exclusive property has 12 rooms and loved the story and history behind this boutique hotel. The personalized service wowed us. The location, the property, the room, the restaurant, the amenities and the hospitality was truly incredible. Highly recommend this wonderful property.

Amazing location, but the service and attention to detail is second to none. Staff greets you, and serves you through your the day.

Lovethis place must go when in France Good food and drinks and ambiance I would definitely go back again

Next time in St. Tropez, I plan on staying here. Although I have never seen a room, I almost got married here. We came here for drinks and absolutely loved it. The pool area is amazing and there are beds by the pool and also chaises. I feel this is the best placed hotel in the whole city because it is right next to the place des lices and at one of the entrances to the port. I highly suggest renting a scooter while here because parking is annoying and you can take the scooter all over town and park it no problem.

Came here after the worst train ride and bus ride. Our train was delayed 2.5 hours because the train that was ahead of us had broken down and then we had a bus ride that lasted 1.5 hours. We then had to drag our suitcases and walk over a mile to our hotel since we had got in so late that there were no taxis anywhere. We got a great deal at this hotel in that even though the rooms go for well over $600 a night, ($1200 per night during peak season) we were able to get our rooms for $350 per night. The rooms were really comfortable and the bed was probably the best during this trip. The staff at the hotel were very warm and welcoming. They helped us with all of our questions and took care of all of our needs. I will definitely stay at this hotel again the next time that I am in Saint Tropez. Staying at this hotel definitely made our nightmarish journey here seem so far away. Very grateful that we were staying here.