Cindy R.
Yelp
I came here to celebrate my birthday, and unfortunately, it was a huge letdown. It felt like every other table celebrating a birthday got the full experience -- sparklers, personalized music, attention from the DJ. But when we asked if we could request a song for our table like everyone else, our waitress shut us down and said the DJ had a fixed set -- no exceptions. When they came to our table, there was no special song, no singing -- just the same background music playing. It felt completely flat and impersonal.
On top of that, I had clearly told the waitress I don't eat dairy -- yet they brought me ice cream for the birthday treat. It would've been nice to be asked if I'd prefer something else instead. Worse, I ordered a salad with lobster and no dairy, and what I got instead was a plate covered in dairy, no lobster, and four sushi rolls filled with some mystery red paste. I had to send it back, and by the time it was dealt with, it was already 10 PM -- so I ended up not eating at all.
The worst part? While we were dancing -- with all our belongings (phones, purses) still at our table -- the waitress literally followed us onto the dance floor with the card machine, asking us to pay. That was incredibly unprofessional and made us feel like we were being treated as if we might walk out on the bill, even though it was clear we were still very much present.
Overall, the service was cold, dismissive, and inconsiderate. I left feeling like my birthday experience was completely ignored while other guests got the celebration I was hoping for. I don't usually leave negative reviews, but this felt too unfair not to share.