Yasmin
Google
Would not visit again due to poor customer service and disappointing food quality. In most Iraqi restaurants, it’s customary to receive soup, bread, and hummus/kamel as complimentary items, reflecting Iraqi generosity. However, this restaurant only served soup at the beginning and did not provide Iraqi bread unless it was ordered separately. We had to order four pieces of Iraqi bread, each charged at £1.75.
The customer service was uncomfortable and unprofessional. The owners sit at the entrance by the tills—an elderly man and woman with dyed blonde hair. The female owner, in particular, was extremely rude, showed no manners, and repeatedly stared at customers in an aggressive and unfriendly way, giving constant unpleasant glares that made the atmosphere uncomfortable.
The food itself was very disappointing. Everything was bland and lacked flavour. The lamb quzi, which is more expensive than at other Iraqi restaurants, was especially underwhelming. Given the higher price, I was expecting high quality, but it had no flavour at all and was undercooked. The kebabs were also excessively oily. On top of that, the service was slow, and we waited far too long for the food to be served.
To make matters worse, a £6.52 service charge was added to the bill. When I asked if the service charge was compulsory, I was incorrectly told that it was. I then pointed out that service charge is optional and explained that the service did not deserve it due to the slow service and lack of flavour in the food. The owner rudely instructed the waiter to remove the charge, while the female owner continued muttering under her breath.
Overall, the food was a major let-down, the service was poor, and I will not be visiting again.